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Award-Winning Durham Property Letting Services
Frampton & Roebuck has been serving Durham and the surrounding areas for over two decades, offering tailored property management and lettings services. As a local, independently owned agency, we are deeply committed to providing first-class service to both tenants and landlords. Our team has earned recognition for excellence, including multiple North East Letting Agent of the Year accolades at the prestigious Estate Agent of the Year Awards. We specialise in matching property owners with qualified tenants, offering comprehensive services ranging from tenant finding through full management packages. With formal qualifications in residential lettings and memberships in leading industry bodies like ARLA Propertymark, we ensure full compliance with all legal requirements.Our approach combines decades of local market knowledge with modern marketing techniques to achieve optimal outcomes for clients. We maintain transparency in all dealings, with clear fee structures and open communication channels. Our team's experience spans both the student accommodation sector and traditional residential lettings, enabling us to address diverse client needs. We invest in technology to enhance property visibility, employing virtual tours and strategic online marketing. Regular inspections and maintenance tracking systems protect our landlords' investments while ensuring tenant satisfaction. Our membership in the Property Redress Scheme and Client Money Protection Scheme provides additional client safeguards.
Services
Student Property Letting
Landlord Management
Tenant Sourcing
Property Marketing
Legal Compliance
Maintenance Coordination
Rent Collection
Deposit Handling
360 Virtual Tours
Online Portals
Highlights and features
- We hold formal qualifications in Residential Lettings & Property Management
- We operate with full transparency and no hidden fees
- Our team deeply understands the local market needs in Durham
- We maintain membership in five key property industry protection schemes
- We offer innovative 360 Virtual Tour property marketing technology
Associations and certifications
- The Association of Residential Letting Agents (ARLA Propertymark)
- Safe Agent
- The Property Redress Scheme
- National Federation of Property Professionals
- Client Money Protection Scheme
- Deposit Protection Scheme My Deposits
What people say
Excellent communication
Prompt repairs service
Thorough tenant screening
Professional documentation
Local market experts
Services
Student Property Letting
Secure student accommodation solutions across Durham's prime locations. Comprehensive tenant vetting through academic verification and reference checks. Full inventory management and regular property inspections. Specialised support for first-time student renters and landlords navigating the university market cycle.
Landlord Management
End-to-end property administration including rent collection, maintenance coordination, and legal compliance. Specialised packages from basic tenant sourcing to comprehensive portfolio management. Regular financial reporting and 24/7 emergency repair service for property owners.
360 Virtual Tours
Interactive property showcasing with immersive 360-degree digital walkthroughs. Enhanced online visibility across major property portals including Zoopla and OnTheMarket. Virtual marketing materials that increase viewer engagement and rental yield potential.
Legal Compliance Services
Full legislative compliance including Gas Safety Certificates, Electrical Installation Condition Reports, and Energy Performance Certificates. Professional inventory documentation and deposit protection scheme registration. Regular updates on evolving landlord-tenant legislation requirements.
Maintenance Coordination
24/7 emergency repair response for critical issues like water leaks or gas faults. Scheduled maintenance planning and execution through trusted contractor network. Comprehensive boiler service packages with annual inspections and safety certifications included.
People
Steven Frampton
Director
Director with marketing expertise, former national holiday provider professional. Durham native with lifelong property market knowledge. Holds BA (Hons) in Marketing and French. Specialises in strategic property marketing and digital outreach initiatives.
Simon Roebuck
Director
Experienced director with background in estate agency and hospitality sectors. Qualified in management from Bradford University. Cycling enthusiast who completed 1000km charity ride. Oversees operational standards and property compliance frameworks.
Cameron Hall
Property Manager
Qualified Property Manager since 2018. Former semi-professional goalkeeper with Darlington FC. Manages property inspections and tenant communications. Focuses on maintaining strong relationships between landlords and student tenants.
Louis O'Neill
Property Manager
Ex-military property manager joining in 2022. Oversees tenant lifecycle from property search to lease completion. Manages financial accounting processes and payment systems. Provides strategic support for portfolio landlords.
Questions
How do I report property maintenance issues?
Use our online Report a Repair tool with photo uploads, or call 0191 383 2123 for emergencies like water leaks or gas faults.
What documentation is needed for new tenancies?
Provide completed application forms, photographic ID, student ID, and proof of address. Guarantors may be required for student tenants.
How are rental payments structured?
Monthly rent payments with optional standing order arrangements. Full payment terms and fee schedules provided at application stage.
What safety certifications are required?
We ensure compliance with gas safety, electrical installation, smoke alarm, and energy efficiency regulations for all rental properties.
Can I view properties virtually?
Yes, we offer interactive 360 Virtual Tours for all advertised properties through our online portal.
What areas do you cover?
We specialise in Durham City and County Durham, including student hotspots like Elvet, Claypath, and Gilesgate.
Videos
Reviews (6)
Beth Hall
Apr 21, 2021
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Really helpful and communicative estate agents, put me in contact with two brilliant landlords and a lovely house, all paperwork quickly and easily organised prior to moving in - would absolutely recommend!
Dave Harris
Feb 23, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
From.start to.finish.the.team have gone out of there way to help with.my very quick move. I cant fault any thing.
DH
From.start to.finish.the.team have gone out of there way to help with.my very quick move. I cant fault any thing.
DH
Thomas Holdaway
Jan 15, 2021
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Excellent value landlord services provided. Very quick and efficient but considerable quality and care also taken. Highly recommend to landlords in the Durham area.
Zakk Wild
Dec 27, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
I have used Frampton and Roebuck for many years now. The service has been great and and issue's i have are dealt with swiftly. Friendly service with a smile. Highly recommend
I have used Frampton and Roebuck for many years now. The service has been great and and issue's i have are dealt with swiftly. Friendly service with a smile. Highly recommend
Caroline Hicks
Nov 19, 2020
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I would highly recommend Frampton & Roebuck to anyone looking for an agent in the Durham area.
Ive worked with them for over two years and they are a great team and nothing is ever too much trouble.
Steven and Simon offer a honest, reliable and professional service - thanks both for you help and advice to date.
Ive worked with them for over two years and they are a great team and nothing is ever too much trouble.
Steven and Simon offer a honest, reliable and professional service - thanks both for you help and advice to date.
Philip Taylor
Sep 22, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
Steve and Simon are without question THE experts of the Durham rental market. They let my place out within a week when other agents had struggled. Consistently in touch with up dates and super efficient service all round. Couldnt be happier with the team
Steve and Simon are without question THE experts of the Durham rental market. They let my place out within a week when other agents had struggled. Consistently in touch with up dates and super efficient service all round. Couldnt be happier with the team
