Business Details
50+ Years
experience
Trusted Specialist Insurance for Disabilities & Mobility Needs
Fish Insurance has been providing specialist insurance solutions in the UK for over 50 years, catering to individuals with pre-existing medical conditions, disabilities, and mobility challenges. Our policies are meticulously designed to meet the unique needs of our customers, developed in collaboration with healthcare professionals, local authorities, and mobility equipment dealers. As part of the PIB Insurance Group Limited, we combine decades of expertise with a commitment to innovation, ensuring clarity and simplicity in all our services.Our UK-based team offers informed, empathetic support, positioning us as one of the country's leading providers in disability and independent living insurance. Regulated by the Financial Conduct Authority, we uphold the highest standards of trust and professionalism.
Services
Disability Car Insurance
Mobility Scooter Insurance
Wheelchair Insurance
Stairlift Warranty
Travel Insurance
Details
- Year established: 1973
Highlights and features
- We provide specialist insurance for over 50 years.
- Our policies are designed with input from healthcare professionals.
- We are regulated by the Financial Conduct Authority.
- Our UK-based team offers specially-trained, friendly support.
- We are one of the UK's largest providers in disability insurance.
Associations and certifications
- Financial Conduct Authority
Services
Disability Car Insurance
Specialist insurance for wheelchair-accessible vehicles and adapted cars, ensuring comprehensive protection tailored to drivers with disabilities. Our policies cover mechanical breakdowns, third-party liabilities, and personal injury claims. Designed in collaboration with mobility experts to address unique accessibility needs.
Mobility Scooter Insurance
Tailored coverage for mobility scooters, including theft, accidental damage, and public liability. Policies are adaptable to various scooter models and user requirements. Backed by 24/7 claims support and partnerships with leading equipment providers for swift repairs or replacements.
Wheelchair Insurance
Comprehensive insurance for manual and powered wheelchairs, covering accidental damage, theft, and mechanical failures. Policies include coverage for accessories and home adaptations. Developed with input from healthcare professionals to ensure alignment with users' daily living needs.
Stairlift Warranty
Extended warranty coverage for stairlifts, addressing electrical and mechanical faults. Includes emergency repair services and replacement parts. Designed to provide peace of mind for homeowners relying on stairlifts for daily mobility and independence.
Travel Insurance
Specialist travel insurance for individuals with disabilities, covering medical emergencies, trip cancellations, and equipment loss. Policies accommodate pre-existing conditions and accessible holiday requirements. Partnerships with accessible travel providers enhance coverage relevance for diverse destinations.
Questions
What types of insurance does Fish Insurance offer?
We provide disability car insurance, mobility scooter insurance, wheelchair insurance, stairlift warranties, and travel insurance tailored to individuals with disabilities or mobility needs.
Are your policies regulated by any official body?
Yes, Fish Insurance is authorised and regulated by the Financial Conduct Authority, ensuring compliance with strict financial services standards.
Can I get insurance for adapted vehicles?
Yes, we offer Wheelchair Accessible Vehicle (WAV) insurance specifically designed for adapted cars, covering mechanical breakdowns and third-party liabilities.
How do I make a claim?
Contact our dedicated claims team via the provided phone numbers for your policy type, and we will guide you through the process promptly.
Do you offer coverage for pre-existing medical conditions?
Yes, our travel insurance policies include coverage for pre-existing conditions, ensuring comprehensive protection for your medical needs while travelling.
What should I do if I face financial difficulties?
Contact us immediately on 0333 331 3770 to discuss payment options or policy adjustments before cancelling any payments or direct debits.
Reviews (6)
Richard Edge
Oct 24, 2021
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Critical:Responsiveness
Very slow to answer calls and reduced my 9+ years NCD to 5 years when I did not renew my policy. Shame on you Fish!
Very slow to answer calls and reduced my 9+ years NCD to 5 years when I did not renew my policy. Shame on you Fish!
Helen Brown
Sep 30, 2021
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Critical:Responsiveness
Literally impossible to get hold of. Been trying for 2 weeks, phone, email, web chat. Nothing. Never had any issues before so I don't know why this is happening.
Literally impossible to get hold of. Been trying for 2 weeks, phone, email, web chat. Nothing. Never had any issues before so I don't know why this is happening.
Little Minx
Jul 17, 2021
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Withoit a doubt there is room for improvement from their side. Some of them are good and some really lack compassion. I actually felt like I was on trial when I phoned them up in the week, and it was even worse when their claims dept rang me back. It was only a shattered window and one of them was asking me if it was this, was it that after running off some scenarios. When I told her on the phone it was none of them, her response was 'well I have to put something down from my list'. Well give me a better option and I'll answer your question.
Edwina Mary Helen Crosby
Jul 05, 2019
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They paid out for my scooter in Ableworld for a new shard.even though it wasn't I who got the old one scratched in the first place.it came back home from Ableworld from having been serviced by Ableworld day after I noticed the scratch.which they denied it.however I had to claim on my scooters fish insurance company to cover the cost of a new shard.which is good.so anyone else who gets a scooter I recommend them to fish insurance company.they are really good.
Blue BlueSky
Jun 28, 2019
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Was insured with them for years but I had one minor query this year. I was shocked by the rudeness of their replies! Not just one member of staff but two. They also repeatedly ignored by question, or just didnt reply. Absolutely appalling way to treat people, whether disabled or not. I would never ever insure through Fish again and have literally just switched to renew with a company that has far better recommendations!
David Packard
May 25, 2019
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My wife (my main carer) visited shops and filled up our Wheelchair Accessible Vehicle with unleaded instead of diesel.
Called fish breakdown who went above and beyond all expectations. Being that the vehicle was stuck at the pump my wife was getting shouted at by a few Neanderthals who suggested she should push our VW caddy (on her own) out of the way despite other pumps being available! The call handler at Fish dealt with my wife's call with compassion and understanding. He called her back on regular occasions to give updates but also just to check how she was doing. He realised my wife was
Called fish breakdown who went above and beyond all expectations. Being that the vehicle was stuck at the pump my wife was getting shouted at by a few Neanderthals who suggested she should push our VW caddy (on her own) out of the way despite other pumps being available! The call handler at Fish dealt with my wife's call with compassion and understanding. He called her back on regular occasions to give updates but also just to check how she was doing. He realised my wife was
