Chatfields Jewellers

Business Details

13 Years

experience

Your Trusted Jewellery Partner in Eastbourne

Established in Eastbourne in 2013, we carry forward the Chatfield family's legacy in the jewellery trade since 1947. As an independent retail jeweller, we specialise in crafting bespoke engagement rings and wedding jewellery using innovative CAD technology, alongside offering a curated selection of new and pre-owned diamond and gemstone pieces. Our services extend to jewellery and watch repairs, pearl restringing, valuations, and gold buying, supported by our membership in the National Association of Jewellers (NAJ). With 11 years of dedicated service in Eastbourne, we pride ourselves on combining traditional craftsmanship with modern techniques to meet our customers' unique needs. Our team's extensive industry knowledge ensures expert advice on repairs, restorations, and custom designs, fostering long-term relationships with returning clients.

We prioritise transparency, offering competitive pricing for gold and silver purchases, alongside a fixed-fee valuation service complete with detailed documentation for insurance purposes. Our commitment to quality is reflected in our 6-month guarantee on pearl restringing and a 10-working-day turnaround for most watch repairs. Situated at 8 Cornfield Road, we maintain regular opening hours Monday-Saturday, 9am-5pm, providing both in-store and online shopping options. As a family-run business, we value personal service, evidenced by our loyal customer base and positive word-of-mouth referrals over the years. Our expertise spans antique restoration to contemporary designs, ensuring every client receives tailored solutions that honour their cherished pieces.

Services

Engagement Rings Wedding Rings Bespoke Jewellery Design Jewellery Repairs Watch Repairs Pearl Restringing Gold Buying Valuations Battery & Strap Fitting Engraving

Details

Year established: 2013

Highlights and features

We offer over 75 years of combined jewellery expertise through our family legacy.
Our bespoke CAD technology creates custom engagement rings tailored to your vision.
We provide a comprehensive range of repair and valuation services under one roof.
We are proud members of the National Association of Jewellers (NAJ) for quality assurance.
Our competitive pricing for gold and silver purchases ensures maximum value for clients.

Associations and certifications

National Association of Jewellers (NAJ)

Website

Update Listing

Services

Engagement Rings

We specialise in crafting bespoke engagement rings using innovative CAD technology. Our collection includes natural and lab-grown diamonds, solitaires, and cluster designs. Each piece combines traditional craftsmanship with modern techniques to create timeless symbols of commitment tailored to individual preferences.

Bespoke Jewellery Design

Our CAD-assisted bespoke service transforms ideas into unique jewellery pieces. From wedding rings to heirloom restorations, we collaborate closely with clients to realise their vision. This service particularly appeals to customers seeking one-of-a-kind designs that reflect personal stories and sentimental value.

Jewellery Repairs

We offer comprehensive repair solutions for antique and modern jewellery. Services include rhodium plating, claw re-tipping, chain repairs, and stone replacement. Our experts assess each item's condition, advising whether restoration or new mounting better preserves sentimental or valuable pieces.

Watch Repairs

Our qualified horologists provide complete watch maintenance, from battery changes to mechanical servicing. With 15 years' experience, we handle quartz and mechanical watches, offering water resistance testing and component replacements. Most repairs complete within 10 working days, ensuring minimal disruption to treasured timepieces.

Valuations

We provide detailed insurance valuations with digital documentation. Each report includes item descriptions, photographs, and market values. Our in-house service meets insurers' requirements, featuring glossaries explaining grading terms to help clients understand their jewellery's worth for probate or private sales.

Questions

What jewellery repair services do you offer?

We repair broken chains, replace clasps, re-tip claws, and restore antique pieces. Our services cover rhodium plating, ring resizing, and stone replacement to revive damaged jewellery.

Can you create custom jewellery designs?

Yes, our CAD-assisted bespoke service transforms your ideas into unique pieces. We specialise in engagement rings but create all types of custom jewellery tailored to personal preferences.

Do you buy unwanted gold or silver?

We purchase broken jewellery, coins, and watches in gold, silver, or platinum. Bring items to our Eastbourne store for immediate valuation and payment via cash or bank transfer.

Are your engagement rings ethically sourced?

We offer both natural and lab-grown diamond options. Our staff provide transparent information about each stone's origin, quality, and certification to support informed ethical choices.

How long does watch repair take?

Most repairs complete within 10 working days. Simple battery changes occur in 30 minutes, while complex mechanical servicing may require additional time for parts procurement.

Do you provide jewellery valuations for insurance?

Yes, we offer detailed valuations with photographs and descriptions. Our reports include insurer notices and grading explanations to ensure comprehensive insurance coverage for your jewellery.

Reviews (6)

Write a Review

Sandra Walker

Nov 17, 2021 Report

I visited Chatfields yesterday to buy a Christmas present for a relative, I had a rough idea what I wanted but the assistant who helped me bent over backwards to offer suggestions and show me the items. The customer service I received was excellent. My purchase was gift wrapped beautifully and I was made to feel like a very valued customer. I will certainly return

Sharon Kloss

Feb 12, 2021 Report

I received fast and friendly service despite the shop being closed due to lockdown
I bought two wedding rings, one was engraved, and they were exactly what the my son and daughter-in-law wanted and they are extremely happy with them
Alex was very helpful and always was a fast turnaround of e mails
I would definitely recommend

Matthew Long

Oct 01, 2020 Report

I was so impressed and greatful for the service I received when buying an engagement ring. I had in mind the style of band/diamond and was able to design my own ring. Chatsfields ordered in 2 of my favourite bands and 3 diamonds, these arrived 2 days later and I then went in to inspect the different combinations to get the perfect ring. I thought this way would be hugely expensive but it worked out way better value for money and a one off ring that no other bride has on her finger felt very special. Thanks so much chatsfields, couldn't recommend any more.

Alison Ransome

Aug 24, 2020 Report

Another great experience with this place. Alex is amazing. I had an idea of what I was looking for, emailed her, she replied with suggestions, I bought something beautiful.

Daniele Raicaldo

May 17, 2020 Report

I went in to get help for the ring I wanted for my partner. Siobhan was the lady helping me go through the choices. She was so patient and helpful giving me the best advice. When I got the ring it was perfect to what I wanted. We also had to take it back for resizing and when we saw her she was so excited and happy for us. I cant recommend this to get the ring you want. She made the experience much easier for me. I wanted to thank Siobhan for everything. She was so happy when she saw my partners face after the resizing it made me feel happy.

Brenden West

Dec 13, 2019 Report

Fantastic from Start to Finish. They have been so patient after many many weeks of back and forth designing an engagement ring from scratch! Walked in with no idea of what I needed and ended up with a stunning ring! Cannot recommend highly enough! Thank you to all of the team for their patience and hard work!