Business Details
Emergency
services
Award-Winning Care Homes in Herefordshire
Herefordshire Care Homes is committed to redefining excellence in residential care by consistently surpassing the Care Quality Commission's 'Fundamental Standards'. With five CQC 'Outstanding' ratings, we lead the sector by integrating architectural heritage with modern care practices. Our approach prioritises person-centred care, underpinned by rigorous staff training programs and direct involvement from residents in service planning. Sustainability forms the cornerstone of our operations, with eco-conscious supplier partnerships and policies designed to protect our natural surroundings while maintaining cutting-edge facilities.Karen Rogers MBE, our CEO with 25+ years in healthcare leadership, drives our culture of continuous improvement through evidence-based practices and ISO9001-certified quality management systems. We maintain transparent operations through quarterly audit presentations to our Management Group and annual public quality reports, ensuring accountability at every organisational level.
Services
Residential Care
Nursing Care
Dementia Care
Respite Care
Palliative Care
Independent Supported Living
Physiotherapy Services
Highlights and features
- Five CQC 'Outstanding' ratings placing us in the UK's top 1%
- 25+ years leadership experience from our MBE-awarded CEO
- ISO9001-certified quality management systems
- Resident-led service development through monthly consultation forums
- 24/7 nursing teams with specialist dementia training
Associations and certifications
- Care Quality Commission (CQC)
- ISO 9001
What people say
Outstanding CQC ratings
Excellent person-centred care
Dedicated compassionate staff
Enriching activity programs
Nutritious meals available 24/7
Services
Residential Care
Our residential care provides tailored support for daily living activities in architecturally notable settings. Trained carers assist with personal care, medication management and mobility while promoting independence. Residents enjoy chef-prepared meals using locally sourced ingredients and participate in over 40 weekly activities designed to stimulate physical and cognitive wellbeing. The service operates 24/7 with emergency response systems ensuring safety at all hours.
Dementia Care
Specialist dementia care combines Admiral Nurse support with University of Worcester-certified training. Our environment design incorporates sensory gardens and reminiscence spaces while individual care plans address unique cognitive needs. Staff receive annual updates on best practices for communication and behaviour management, complemented by regular family workshops to maintain consistent home support networks.
Palliative Care
Gold Standard Framework-accredited palliative care provides comprehensive symptom management and emotional support. Multidisciplinary teams including hospice specialists coordinate pain control, spiritual care and family bereavement support. The service features 24/7 bereavement counseling access and individually tailored care plans respecting personal wishes for end-of-life experiences.
Physiotherapy Services
On-site physiotherapy delivers falls prevention programs and post-operative rehabilitation through individualised exercise plans. Our Postural Stability Instructors work with residents at risk of mobility loss while hydrotherapy sessions in our warm-water pools support joint rehabilitation. Short-term intensive programs help residents regain independence after hospital admissions.
Respite Care
Flexible respite care offers short-term stays for convalescence or caregiver relief. Residents access full facility amenities including restaurant-style dining and weekly activity programs while receiving equivalent care standards to permanent residents. The service includes pre-admission consultations to ensure compatibility with individual care requirements.
People
Karen Rogers MBE
Chief Executive
With 25 years' experience in healthcare leadership, Karen holds a Master's in Social Sciences and is a qualified ISO9001 auditor. She previously advised the Department of Health on regulatory policy and has authored multiple publications on elder care standards.
Charlotte Whittington
Registered Manager
A registered nurse with 15 years' healthcare management experience, Charlotte holds a BSc in Nursing and has completed postgraduate training in healthcare leadership from Oxford Brookes University.
Sharon Childs
Registered Manager
Holding Level 5 NVQ qualifications in Leadership and Management, Sharon received the Care Home Manager of the Year award in 2016. She has implemented our successful staff development framework.
Clare Fletcher
Professional Assistant to CEO
With 12 years in healthcare administration, Clare manages operational compliance across our homes. She holds a Level 5 Business Management qualification and specialises in regulatory affairs.
Annette Morris
Registered Manager
Annette has overseen quality improvements across multiple homes during her 18-year tenure. She holds advanced qualifications in health and social care management and leads our ISOH-certified training programs.
Questions
What care specialisms do you offer?
We provide residential, nursing, dementia, palliative and respite care with specialist dementia training delivered through partnerships with Dementia UK.
How do residents influence care decisions?
Monthly resident forums and direct consultation shape service improvements, with feedback directly impacting activity programs, menu choices and care policies.
What safety protocols are in place?
24/7 registered nursing teams, emergency call systems in all rooms, falls prevention programs and biannual safety audits ensure resident wellbeing.
How do you support family involvement?
We maintain open visiting hours, conduct regular family workshops and provide online portals for care plan updates and care coordination.
What sustainability initiatives exist?
Local food sourcing, energy-efficient building retrofits and eco-conscious supplier selection help maintain our ISO9001-certified environmental commitments.
What recreational activities are available?
Over 40 weekly activities including music therapy, art workshops, gardening and community excursions, with recent NAPA award recognition for creative programming.
Reviews (1)
Clare Davies
Jan 30, 2021
Report
Today 13 th of January 2021 is a month on from when our lovely friend Mary Lyons died. The care she received from all staff members from Highwell was excellent and our thanks go to you all.
