Business Details
Your Trusted Care Home in Ludlow for Personalised Elderly Care
Hendra House is a family-run residential care home in Ludlow, South Shropshire, renowned for delivering exceptional care to older adults. Established with a commitment to creating a homely atmosphere, we pride ourselves on our CQC Outstanding rating since 2015, a first in our region. Our approach centers on personalized care plans, reviewed monthly, ensuring each resident's unique needs are met. We actively involve families in care reviews every two months, fostering transparency and trust. Our dedicated team, recognized with awards like the Caring UK National Care Home of the Year 2019, provides 24/7 support with professionalism and compassion.Residents enjoy a vibrant community with tailored activities, while our facilities maintain a 5-star food safety rating. Testimonials from families consistently highlight our staff's dedication, the clean and welcoming environment, and the dignity afforded to every resident. We prioritize continuous improvement, incorporating feedback from residents and families to enhance our services. Our vision is to offer a safe, responsive, and person-centered service that consistently exceeds expectations, ensuring every resident thrives in a supportive and caring environment.
Services
Residential Care
Personalized Care Plans
Monthly Reviews
Family Involvement
Activities & Outings
24/7 Support
Medical Care
End-of-Life Care
Clean Facilities
Staff Training
Highlights and features
- We have been awarded Care Home of the Year 2019 by Caring UK.
- Our staff are certified professionals with ongoing training and development.
- We offer monthly care plan reviews tailored to individual resident needs.
- We maintain a 5-star food safety rating from Shropshire Council.
- Our facility achieved the CQC Outstanding rating, a first in the region.
Associations and certifications
- Care Quality Commission (CQC)
- Investors in People
- Food Standards Agency
What people say
Excellent care
Professional staff
Happy residents
Clean facilities
Supportive team
Services
Residential Care
Hendra House provides residential care for older adults, offering en-suite accommodations and personalized support. Our service emphasizes dignity, safety, and individualized attention to meet each resident's physical and emotional needs. Families consistently praise our homely atmosphere and professional staff.
Personalized Care Plans
We develop customized care plans reviewed monthly, ensuring alignment with residents' evolving needs. These plans involve family input every two months, fostering collaboration and transparency. Our approach prioritizes individual preferences and medical requirements.
End-of-Life Care
Our team delivers compassionate end-of-life care, focusing on comfort, dignity, and respect. We work closely with families and healthcare providers to ensure residents' final days are peaceful and surrounded by support.
Activities & Outings
Residents enjoy a range of activities and social outings tailored to their interests. These programs promote mental stimulation, social interaction, and physical well-being, contributing to a vibrant and fulfilling living environment.
24/7 Support
Our trained staff provide continuous support, addressing residents' needs at any time. This ensures safety, prompt medical attention, and peace of mind for families, knowing care is always available when required.
Questions
What types of care does Hendra House provide?
Hendra House offers personalized residential care for older adults, including tailored care plans, medical support, end-of-life care, and activities to promote well-being.
Is Hendra House accredited by regulatory bodies?
We are registered with the Care Quality Commission (CQC) and hold an Outstanding rating since 2015, alongside a 5-star food safety rating.
How are care plans developed and reviewed?
Care plans are created based on individual needs and reviewed monthly, with family input every two months to ensure ongoing suitability.
Can families visit residents at any time?
Families are welcome to visit; we encourage engagement and provide regular updates to ensure transparency and involvement in care.
What activities are available for residents?
Residents enjoy varied activities and social outings tailored to their interests, fostering a vibrant and engaging community environment.
How does Hendra House handle medical emergencies?
Our trained staff provide 24/7 support and coordinate with healthcare professionals to ensure prompt, compassionate care during emergencies.
Reviews (1)
Rita Mills
May 31, 2019
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My mum moved into Hendra House around 1 month ago and we as a family have nothing but praise for the services provided there . The management team are brilliant and always visible and the staff are amazing nothing is to much trouble for them . I would highly recommend this home to anyone looking for first class care for there loved one, the owner and his team are amazing, what a difference this service has made to my mums life.
