Business Details
47 Years
experience
Emergency
services
Expert Heating & Gas Solutions in Shropshire
As a seasoned heating specialist established in 1979, we have dedicated over four decades to enhancing home safety and energy efficiency across Shropshire. Our team of Gas Safe Registered engineers delivers comprehensive solutions, from boiler installations to emergency repairs, underpinned by accreditations such as Gas Safe Register and CHAS. We prioritise customer satisfaction through competitive pricing, rapid response times, and a 3-Star Service Care Cover Plan designed to protect against unexpected costs.Backed by partnerships with local authorities and landlords, our expertise spans central heating systems, gas safety checks, and renewable energy solutions. Committed to community development, we support local sports teams and charitable initiatives, ensuring every service reflects our ethos of innovation, reliability, and trustworthiness. Our leadership team, including founder Malcolm Carter, continues to drive growth while maintaining hands-on involvement in daily operations.
Services
Boiler Breakdown Cover
Central Heating Repairs
Gas Safety Checks
Heating System Installation
LPG Heating Systems
Oil Heating Systems
Gas Fireplaces
Stove Installation
Plumbing Services
Service Care Cover Plan
Details
- Year established: 1979
Highlights and features
- We have 40+ years of experience in gas and heating services.
- Our competitive pricing includes interest-free credit options.
- Covering Shropshire with 6,000+ properties protected by our Service Care plan.
- Emergency breakdowns resolved within hours by Gas Safe engineers.
- Accredited by Gas Safe Register, HETAS, OFTEC, and CHAS.
Associations and certifications
- Gas Safe Register
- HETAS
- OFTEC
- CHAS
Services
Boiler Breakdown Cover
Our Boiler Breakdown Cover ensures rapid response to faults, covering parts like heat exchangers (up to 400) and radiators (180). With annual servicing included, the plan safeguards against unexpected costs while maintaining system efficiency. Customers benefit from priority callouts, reducing downtime during winter months.
Heating System Installation
We supply and fit high-efficiency boilers, LPG, oil, and electric systems tailored to property needs. The installation process includes flue setup, pipework, and compatibility checks, ensuring reduced energy bills and carbon footprints. All work complies with Gas Safe standards, backed by manufacturer warranties.
Gas Safety Checks
Annual gas safety inspections meet legal requirements for landlords, covering boilers, fires, and pipework. Certified Gas Safe engineers issue CP12 certificates, identifying hazards like carbon monoxide leaks. This service ensures tenant safety and compliance with the Gas Safety (Installation and Use) Regulations 1998.
Plumbing Services
Our 24/7 plumbing service addresses burst pipes, leaks, and tap replacements using parts from the UKs largest supplier. Repairs are completed on the same day where possible, with prompt return visits if delays occur. We also install hot and cold water systems for domestic and commercial properties.
Service Care Cover Plan
The Service Care plan offers fixed-price annual servicing and breakdown cover for 16.25/month. It includes parts, labour, and emergency callouts, with savings of up to 205 per incident. Customers receive scheduled visits to ensure system reliability, avoiding costly unscheduled repairs.
People
Malcolm Carter
Director
Founder of Shropshire Gas in 1979, Malcolm oversees business strategy and development. With a background at British Gas, he champions innovation and community engagement, chairing the Shropshire Gas Charity Initiative.
Jim Walton
Director
Joining in 1993, Jim manages sales and RSL contracts. He ensures high safety standards as a CHAS-accredited director, driving partnerships with local authorities and social landlords across Shropshire.
Tom Murray
Director
Tom has led retail operations since 2002, focusing on customer service excellence. His technical expertise ensures efficient installations and maintenance, reflecting Shropshire Gas's commitment to quality and reliability.
Questions
What does the Service Care Cover Plan include?
The plan covers annual boiler servicing, breakdown repairs, parts (e.g., heat exchangers), and emergency callouts for £16.25–£17.92/month. It protects against unexpected costs and ensures system efficiency.
Are your engineers Gas Safe Registered?
All our engineers are Gas Safe Registered, ensuring compliance with UK safety regulations. This accreditation guarantees safe and legal work on gas appliances, including boilers and fires.
Can I get financing for a new boiler?
Yes, we offer interest-free credit on Worcester Bosch boilers from £20/month, allowing homeowners to spread costs without upfront financial strain.
Do you provide gas safety certificates for landlords?
We conduct annual Gas Safety Checks and issue CP12 certificates, meeting legal obligations for landlords under the Gas Safety (Installation and Use) Regulations 1998.
What areas do you cover?
We serve Shropshire, including Telford and Wellington, offering county-wide installations, repairs, and maintenance for residential and commercial properties.
How quickly can you respond to emergencies?
Our emergency plumbers aim to resolve same-day repairs, with return visits scheduled for the next morning if required. Rapid response times prioritise minimising customer inconvenience.
Reviews (7)
Judy Cooper
Dec 23, 2021
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Engineers were A1 arrived on time polite and very helpful could not fault their work and extremely happy to have heating and hot water again. A much better boiler than my previous one. Many thanks and Happy Christmas and New year
Alex Morrison
Dec 13, 2021
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*UPDATE*
I was contacted by Shropshire Gas and was offered a next day (Saturday 4th December 2021) morning appointed and half price off the boiler service as a gesture of goodwill. I accepted and everything has been completed. Thank you Shropshire Gas for sorting the issue, applying a discount for the hassle and not making me wait another 3 weeks.
*ORIGINAL - 1 STAR REVIEW*
Booked a boiler service appointment on 17th November 2021 for the 2nd December 2021 (closest time I could book due to their availability). I was told the engineer will arrive between 13:00 - 17:00, I was in all day as I was
I was contacted by Shropshire Gas and was offered a next day (Saturday 4th December 2021) morning appointed and half price off the boiler service as a gesture of goodwill. I accepted and everything has been completed. Thank you Shropshire Gas for sorting the issue, applying a discount for the hassle and not making me wait another 3 weeks.
*ORIGINAL - 1 STAR REVIEW*
Booked a boiler service appointment on 17th November 2021 for the 2nd December 2021 (closest time I could book due to their availability). I was told the engineer will arrive between 13:00 - 17:00, I was in all day as I was
Steven Jenkins
Nov 14, 2021
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Invalidated warranty problem. Shropshire Gas fitted our boiler a couple of years ago, and we had a service plan with them for them to service the boiler annually. Due to COVID, the annual service in 2020 was postponed and then there was a mixup and it wasn't rescheduled. I contacted them this year to arrange a service, I wasn't claiming any warranty repairs. I was told that the warranty is now invalid anyway, due to me not having the boiler serviced. There was no prior communication from Shropshire Gas to rearrange the service in 2020, and I asked to speak to a manager. I was told that there wasn
Ed Pritchard
Sep 08, 2021
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Just had a new boiler installed/conversion, from getting a quote 4 months ago and booking it in just before winter sets in (my choice to wait 4 months as had just purchased my house) the whole process was… faultless the manager come out to quote and was very knowledgeable. I had my quote later that day for 2 different boilers to compare. My engineer Chris was great throughout the install, I was really worried it was going to make a mess of my house lifting floorboards etc but none of that was necessary. He answered any questions I had, cracked on with the job without and hassle and did an
John Hall
Jun 11, 2021
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Shropshire Gas fitted a new boiler and radiators at our property and did a fantastic job from start to finish and were so easy to deal with. We would not hesitate to use Jim and his team again whenever we need assistance.
Services:Heating system repair,Heating maintenance,Heating system installation
Services:Heating system repair,Heating maintenance,Heating system installation
Dianne Dawson
May 14, 2021
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First class service from start to finish. trustworthy and reliable and you are kept informed every step of the way. thank you *****
Christopher David Lewis
Mar 10, 2021
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Had Worcester Bosch combi boiler fitted today. Chap was friendly, and did the work with care and attention, a credit to your business Zero mess or hassle. Brilliant job. Would recommend these guys to anyone.
