Business Details
34 Years
experience
Your Trusted Care Partner in Preston
Established in 1992, Delta Care has built a reputation as a trusted provider of comprehensive care services across the North West. Our journey began with a vision to deliver person-centred care rooted in dignity, respect, and individual choice. Over three decades, we have expanded our offerings to include residential, domiciliary, and day care services, supporting individuals to live independently in their homes and communities. Our team of dedicated professionals brings extensive experience from healthcare and social care sectors, ensuring high standards of support tailored to each client's unique needs. As a CQC-registered provider, we maintain rigorous quality assurance processes and hold contracts with local authorities, reflecting our commitment to excellence.Our services are designed to empower clients through personalized support plans, fostering independence while providing peace of mind to families. We invest continuously in staff training and professional development, ensuring our team remains at the forefront of best practices in care delivery. Our family-led ethos permeates every aspect of our operations, creating a culture of compassion, accountability, and continuous improvement. With multiple care homes and branches across the region, we combine local knowledge with national standards to deliver exceptional care services that adapt to evolving needs.
Services
Residential Care
Day Care
Community Care
Domiciliary Care
Dementia Support
Nursing Care
Home Care
Supported Living
End-of-Life Care
Personal Care Plans
Details
- Year established: 1992
Highlights and features
- 30+ years of specialist care experience since 1992
- CQC-registered provider with 'Good' ratings
- Personalised care plans developed with clients
- 24/7 support across residential, day, and home care
- Extensive staff training and professional development
Associations and certifications
- Care Quality Commission (CQC)
What people say
Second to none
Fantastic staff
Peace of mind
Amazing weekend
Registered manager of the year
Services
Residential Care
Our residential care homes provide 24/7 support for individuals requiring permanent or respite care. Each facility offers homely environments with trained staff delivering personalised care plans. Services include assistance with daily living, medication management, and social activities to promote wellbeing.
Day Care
Day care centres offer structured activities and social interaction for individuals needing daytime support. Transport services and themed days create engaging experiences while providing respite for family carers. Personalised programmes address specific care requirements in community settings.
Domiciliary Care
Professional home care services enable individuals to remain in familiar surroundings. Our trained carers provide personal care, domestic support, and companionship tailored to individual needs. Services operate 24/7 with flexible scheduling to accommodate changing requirements.
Dementia Support
Specialist dementia care services combine clinical expertise with compassionate support. Our team implements person-centred approaches to manage symptoms and maintain quality of life. Services include care home placements, home visits, and family support programmes.
Community Care
Community-based services connect individuals with local resources and social networks. Our care coordinators develop support plans integrating healthcare, social activities, and community engagement to enhance independent living across the North West.
People
Penelope Baki
Managing Director
With nursing experience since 1976, Penelope co-founded Delta Care in 1992. She oversees strategic direction and quality assurance, maintaining CQC compliance and developing training programmes. Her leadership has driven the company's expansion across the North West.
Adam Baki
Operations Director
Joining Delta Care in 2004, Adam manages operational expansion across seven branches. With an MSc in Information Systems, he implements technological solutions to enhance care delivery while maintaining hands-on involvement in service quality oversight.
Laura Pilkington
Operations Manager
Laura leads service development and quality control across all locations. With a Level 5 health and social care qualification, she ensures consistent standards through staff mentoring and process improvement initiatives while maintaining the company's family culture.
Stacey Stansfield
Registered Manager
Specialising in dementia care, Stacey manages Chorley and Southport branches. Her clinical background and CQC inspection expertise contributed to the Chorley branch achieving 'Good' ratings in all inspection areas during recent assessments.
Beverley Smith
Quality and Compliance Officer
With 32 years' sector experience, Beverley ensures regulatory compliance across all branches. She implements CQC standards and internal policies while providing training support to maintain Delta Care's reputation for excellence in care delivery.
Questions
What care services does Delta Care offer?
We provide residential care, day care, domiciliary care, dementia support, and community care services across the North West.
Is Delta Care CQC registered?
Yes, we are a Care Quality Commission registered provider with recent 'Good' ratings in all inspection areas.
Which areas do you serve?
Our services cover Preston, Chorley, Southport, Blackpool, Blackburn, Trafford, Macclesfield, and surrounding North West regions.
How do you personalise care plans?
We develop individual support plans through client consultations, incorporating personal preferences, medical needs, and lifestyle choices.
What training do your care workers receive?
All staff complete mandatory care qualifications with ongoing professional development in dementia care, safeguarding, and best practices.
Reviews (2)
John Whittaker
Jun 06, 2020
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Dont expect paying from this bunch of crooks, promised full time hours but was lucky to get 40 hours in a month. No wonder they are always looking for staff, maybe learning how to speak to people would help them
David Smyth
Dec 09, 2019
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I take my mum to Charlotte House and we have found the people there are friendly and welcoming. The staff plan activities to fit each persons interests. They have a minibus if you need a lift and a chef cooks lunch. We highly recommend this daycare centre.
