Business Details
32 Years
experience
Trusted Estate Agents in Deal, Kent
Established in 1994, Bank House Property has built a reputation as a trusted specialist in residential lettings and sales across Deal, Walmer, Kingsdown, St Margarets, Dover, Folkestone, Thanet, and Sandwich. Our team prioritises a friendly, efficient service, combining local market knowledge with professional expertise to support landlords and tenants throughout the property journey. With a prime seafront location in Walmer, we leverage global property portals and our own website to attract international inquiries while maintaining a personal approach to client relationships.Our success stems from a commitment to transparency, care, and delivering straightforward solutions, reflected in our high rate of repeat business and referrals. We offer comprehensive services including property management, tenant referencing, and maintenance coordination, alongside tailored guidance for both residential sales and rentals.
Services
Residential Lettings
Residential Sales
Tenant Responsibilities
Landlord Fees
Property Management
Inventory Services
Maintenance Coordination
Tenant Referencing
Deposit Registration
Rent Collection
Details
- Year established: 1994
Highlights and features
- We have over 30 years of local property market expertise
- Our team provides dedicated 1-to-1 landlord and tenant support
- We guarantee global property exposure through major portals
- We operate with full transparency across all fee structures
- Our office offers convenient seafront access in Walmer
Associations and certifications
- Client Money Protection Certificate
Services
Residential Lettings
We specialise in residential property rentals across East Kent. Our services include property valuation, marketing through major portals, tenant referencing, and ongoing management. Landlords benefit from regular inspections, maintenance coordination, and guaranteed rent collection. Tenants receive clear guidance on responsibilities and deposit requirements while accessing quality housing options.
Landlord Management
Our comprehensive management packages cover all aspects of property stewardship. Services include tenant liaison, maintenance scheduling, rent collection, and legal compliance. Fully managed properties receive quarterly inspections and 24/7 emergency support, while part-managed clients maintain greater direct control over their investments.
Tenant Services
We provide tenants with detailed guidance on rental obligations, including property care, payment schedules, and dispute resolution. Our team offers support throughout the tenancy period, with clear information about deposit protection schemes and end-of-tenancy procedures to ensure smooth transitions.
Residential Sales
Our sales department offers market-leading property exposure through local press and digital platforms. Services include professional valuations, marketing strategy, and transaction coordination. We guide vendors through every stage from listing to completion, ensuring competitive pricing and maximum buyer visibility.
Inventory Services
We provide detailed inventory services for landlords, documenting property condition before and after tenancies. Our reports help prevent deposit disputes by creating clear records of fixtures, fittings, and any existing damage, with pricing varying based on property size and furnishing status.
Questions
What areas do you cover?
We operate across Deal, Walmer, Kingsdown, St Margarets, Dover, Folkestone, Thanet, and Sandwich areas of East Kent.
What tenant fees apply?
Standard fees include holding deposits (1 week's rent), security deposits (5-6 weeks rent), and administrative charges for late payments or key replacements.
Do you offer property management?
Yes, we provide fully managed and part-managed services including maintenance coordination, rent collection, and tenant liaison.
How are rental valuations conducted?
Our free valuations consider local market conditions, property size, and comparable listings to determine competitive rental pricing.
What tenant responsibilities exist?
Tenants must maintain cleanliness, report maintenance issues promptly, handle pest control, and ensure timely rent and utility payments.
Reviews (6)
Daniel Glasgow
Oct 25, 2020
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Always friendly and happy to help no matter the issue will do all they can to help. Will look to use again in the future
George Carroll
Dec 07, 2019
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Excellent customer service with the property I rented from them. Chloe is always incredibly helpful, along with everyone there, and sort issues out as quickly as they can. Couldn't recommend them highly enough.
Jackie Twaites
Oct 02, 2019
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Great customer service and support when we rented recently. Chloe has been really helpful and patient. Would happily recommend.
Mark Gregory
Dec 23, 2018
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We were very fortunate to rent a property from Bank House. Unlike other estate agents, they couldn't have been more helpful making the transition from the initial viewing to moving in. A cheerful and professional group that made our search a pleasure. I recommend Bank House to anyone looking for a home.
Clare Coe
Sep 29, 2018
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Bank House customer service is amazing, they helped me for a few months to find my perfect home, I would recommend them to anybody, thankyou for all your help
Tom P.
Aug 04, 2018
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Used Bank House for two different properties I have lived in. Always had a great experience with staff who are happy to help with any problems that I've ever had as a tennant.
