Business Details
50+ Years
experience
Your Trusted Partner for Personal Accident Insurance Solutions
Avon Insurance is a UK-based insurance company with a heritage dating back to 1925. As a wholly owned subsidiary of the NFU Mutual Group, we focus on underwriting and administering non-advised personal accident insurance products on behalf of banks, building societies, associations, and other insurance companies. Our commitment to customer service excellence ensures that policyholders receive tailored support, whether they purchased cover online, alongside home or motor insurance, or through tele-marketed offers.We pride ourselves on delivering reliable insurance solutions that provide peace of mind to individuals and families nationwide. With decades of industry experience, our dedicated team works tirelessly to maintain the highest standards of service and professionalism, ensuring customer needs are met efficiently and transparently.
Services
Accidental Death Cover
Personal Accident Cover
Hospital Accident Plan
Policyholder Support
Claims Assistance
Details
- Year established: 1925
Highlights and features
- We are a subsidiary of the NFU Mutual Group, ensuring industry expertise and stability.
- Our dedicated customer service team prioritises excellence and policyholder satisfaction.
- We offer a diverse range of non-advised personal accident insurance products.
- Established in 1925, we combine heritage with modern, adaptable insurance solutions.
- Transparent processes supported by regulatory compliance and professional standards.
Associations and certifications
- Prudential Regulation Authority
- Financial Conduct Authority
- Association of British Insurers
Services
Accidental Death Cover
Offers a lump-sum payout to beneficiaries if the policyholder dies due to an accident. Designed to provide financial security for families during unforeseen circumstances. Supports long-term planning with clear, straightforward terms.
Personal Accident Cover
Provides financial compensation for specified injuries or death resulting from accidents. Tailored to support individuals and families with medical costs or loss of income. Ensures prompt assistance through established claims processes.
Hospital Accident Plan
Covers incidental expenses like childcare or travel during hospitalisation due to accidents. Offers practical financial support for families during recovery. Designed to complement primary insurance policies.
Policyholder Support
Dedicated assistance for policyholders, including claims guidance, documentation queries, and account management. Available via phone or online submissions during business hours. Ensures clarity and ease of access for all clients.
Claims Assistance
Streamlined claims process with step-by-step guidance provided to policyholders. Focus on efficient resolution and transparency throughout the procedure. Aims to minimize stress during challenging times through expert support.
Questions
How can I make a claim on my Avon Insurance policy?
Contact us by phone or submit your claim details online. Provide your policy number and relevant documentation to expedite processing.
Why have I received this policy?
You may have opted for coverage alongside home or motor insurance or accepted a tele-marketed offer. Contact us for clarification.
What are your customer service hours?
Our team is available Monday to Friday, 9am to 5pm, excluding bank holidays.
Are your insurance products regulated?
Yes, we are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.
Reviews (1)
Paul Long
Dec 29, 2020
Report
Critical:Professionalism,Quality,Responsiveness
Highly unprofessional, unhelpful did not pay out taking up with ombudsman would give 0 star. Policy not fit for purpose yet still took premiums for years then halved the benefit and still did not pay out do not use
Highly unprofessional, unhelpful did not pay out taking up with ombudsman would give 0 star. Policy not fit for purpose yet still took premiums for years then halved the benefit and still did not pay out do not use
