Business Details
Emergency
services
Specialist Park Home Insurance Solutions Cheltenham
At Paul Baker Insurance Services, we pride ourselves on delivering specialist insurance solutions tailored to the unique needs of park home and leisure home owners. With a combined industry experience of over 60 years, our team offers personalized advice and guidance, ensuring our clients receive coverage that aligns with their lifestyle and budget. Partnering with AXA Insurance UK plc, one of the nations leading insurers, we provide comprehensive policies designed to protect properties and possessions with flexibility. Our commitment to exceptional customer service is evident through our dedicated claims handling process, 24-hour emergency assistance, and a proactive approach to supporting clients during challenging times.As part of Insync Insurance Solutions, authorized and regulated by the Financial Conduct Authority, we uphold the highest standards of professionalism and integrity. Our team in Cheltenham, supported by global insurance partnerships, ensures that every client interaction is rooted in expertise, transparency, and a deep understanding of the park home and leisure home markets. We continuously strive to innovate, evidenced by our community initiatives and tailored discounts for resident associations, reinforcing our belief that insurance should be both reliable and accessible.
Services
Park Home Insurance
Leisure Home Insurance
Select Policy
Economy Policy
Claims Handling
24/7 Emergency Assistance
Legal Advice Helpline
Personal Possessions Cover
Home Emergency Assistance
Residents Association Discounts
Highlights and features
- We offer personalized insurance advice with over 60 years of combined experience.
- Our team provides tailored solutions for park home and leisure home owners.
- We partner with leading insurer AXA UK for reliable coverage.
- Both Select and Economy policies offer comprehensive benefits.
- We handle claims with professionalism and empathy.
Associations and certifications
- Financial Conduct Authority
What people say
Efficient and friendly
Superb service
Professional and helpful
Excellent value
First-class administration
Services
Park Home Insurance
Our Park Home Insurance policies provide comprehensive coverage for residential park homes, including structural protection, contents, and liability safeguards. Designed for both modern and older properties, we offer flexible options such as the Select Policy with vermin damage coverage and the cost-effective Economy Policy. Tailored to meet the unique needs of park home residents, our policies ensure peace of mind through 24/7 emergency assistance and dedicated claims support.
Leisure Home Insurance
Specialist insurance for leisure homes, holiday lodges, and static caravans, offering new-for-old cover under our Select Policy and market-value-based coverage for the Economy Policy. Designed for properties under 15 years old, these policies include structural protection, public liability, and optional personal effects coverage. Ideal for holiday retreats or rental properties, ensuring financial security against fire, flood, and theft.
Claims Handling
Our claims process prioritizes empathy and efficiency, managed by experienced professionals like Claims Manager Jacquie Poole. Clients receive direct communication and clear guidance from initial reporting to settlement. We partner with trusted underwriters to expedite resolutions while maintaining transparency, ensuring minimal disruption to policyholders. Feedback is actively sought to improve service quality.
24/7 Emergency Assistance
Available round-the-clock, our 24/7 Emergency Assistance service addresses urgent issues like burst pipes, storm damage, or security breaches. Covering call-out charges and repairs up to 1,000 (Select Policy) or 500 (Economy Policy), this service ensures rapid support during crises. Part of our commitment to minimizing stress and restoring normalcy swiftly for policyholders.
Legal Advice Helpline
A free, bespoke legal advice helpline included in our Select Policy, offering guidance on property-related legal matters. From contract disputes to boundary issues, our partnership with legal experts ensures policyholders receive actionable advice. Enhances the value of our coverage by addressing common concerns unique to park and leisure home ownership.
People
Ian Hayter
Operations Director
With 28 years in insurance and a Fellow of the Chartered Insurance Institute, Ian oversees operations and leverages expertise in underwriting and client relations to enhance service quality.
Jacquie Poole
Claims Manager
A seasoned claims professional with 16 years experience, Jacquie specializes in park home and caravan insurance, ensuring empathetic and efficient claims resolution.
Jenny Stagg
Customer Services & Sales Manager
Jenny brings over 30 years industry experience, offering tailored insurance advice and fostering strong client relationships through patience and expertise.
Sarah Risborough
Customer Administration
Sarah manages policy administration with precision, ensuring seamless customer interactions and operational efficiency within a team of 10,000 policies.
Sarah Swaby
Customer Service & Claims
A dedicated team player, Sarah supports claims and home insurance services, combining professionalism with a personable approach to client care.
Questions
What types of insurance do you offer?
We specialize in Park Home and Leisure Home Insurance, with tailored Select and Economy policies.
Do you cover homes built before 1995?
Yes, with adjusted premiums reflecting higher risk due to construction standards.
How do I make a claim?
Contact Jacquie or Sarah via phone for immediate support and guidance through the process.
What is included in the Select Policy?
Vermin damage coverage, legal expenses, and 24/7 emergency assistance up to £1,000.
Are there discounts available?
Yes, 15% for Residents Associations or Select Parks like Turners and Tingdene.
Reviews (5)
Jennifer Tite
Oct 22, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Lovely to be able to talk to someone who cared and put you at ease. Efficiently and quickly dealt with with excellent professionalism. Thank you
Lovely to be able to talk to someone who cared and put you at ease. Efficiently and quickly dealt with with excellent professionalism. Thank you
David Phillips
Sep 16, 2021
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Positive:Professionalism
i like the way paul baker talks person to person when doing business with people, his service is excellent , very pleased and happy with his package and quality administration, first class.
i like the way paul baker talks person to person when doing business with people, his service is excellent , very pleased and happy with his package and quality administration, first class.
Shirley Glew
Aug 07, 2021
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My brother took out insurance with Paul Baker Insurance Services, for our park home several years ago, and was very happy with the service he received. After my brother died last year, I then took over dealings with the company. They were extremely professional and helpful when transferring the policy into my name and earlier this year, renewing the policy. I have just sold the park home and again, the person I spoke to was extremely pleasant and couldnt have been more helpful. She immediately organised the cancellation of the policy and arranged a refund for the outstanding months. Over the
John Wade
Jul 05, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Fantastic people to deal with. Extremely good value for money.
Fantastic people to deal with. Extremely good value for money.
Gilly
Jun 26, 2021
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We have had insurance for the last 3 years with Paul Baker for our lodge. At all times the customer service has been first class and the policy was excellent value. I dealt with Jenny for a recent admin matter. Jenny was professional, friendly and did exactly what she said she would do re calling back and sending email confirmation of our agreement. Superb service and would highly recommend.
