Business Details
29 Years
experience
Trusted Property Letting Services in Cardiff
Established in 1997, we pioneered student property letting in Cardiff and have since grown into one of South Wales' largest letting agencies. Our expertise spans property management, guaranteed rent schemes, and EPC compliance solutions. With over 25 years' experience, we serve landlords and tenants across Cardiff, Newport, and Pontypridd, combining local market knowledge with innovative services. Our team specialises in matching properties to individual needs while maintaining high standards across student and professional accommodations. We introduced the first guaranteed rent scheme in 2019, eliminating income uncertainty for landlords during void periods.As qualified EPC assessors, we provide tailored compliance plans to future-proof investments. Our comprehensive services include property marketing, contract management, and maintenance coordination, supported by a dedicated lettings team available via phone or online booking. We maintain transparency through fixed-fee structures and digital communication tools, ensuring clients receive consistent support throughout their property journey.
Services
Property Letting
Guaranteed Rent Scheme
EPC Compliance
Property Management
Serviced Accommodation
Details
- Year established: 1997
Highlights and features
- Pioneered student letting in Cardiff since 1997
- Guaranteed rent payments since 2019
- Qualified EPC assessors for compliance solutions
- 25+ years' local market expertise
- Comprehensive property management services
What people say
Professional and honest
Well-furnished affordable properties
Reliable and helpful
Never empty properties
Speedy repairs
Services
Guaranteed Rent Scheme
Our guaranteed rent scheme ensures landlords receive monthly payments regardless of occupancy status. Since 2019, this service has eliminated income uncertainty during void periods while maintaining property management standards. We handle all tenant communications and payment processing.
EPC Compliance Services
As qualified EPC assessors, we provide tailored compliance plans for rental properties. Our service includes property assessment, improvement recommendations, and implementation guidance to meet current and future energy efficiency regulations.
Property Management
Comprehensive property management covers marketing, tenant referencing, contract administration, and maintenance coordination. We ensure compliance with Welsh housing regulations while providing landlords with regular property updates and financial reporting.
Student Accommodation Letting
Specialist student accommodation services include property preparation, tenant matching, and ongoing support. We maintain high standards across Cathays/Roath areas with dedicated contract holder services and guarantor arrangements.
Serviced Accommodation
Flexible serviced accommodation options cater to professionals and visitors requiring temporary housing. Our portfolio includes fully furnished properties with utility-inclusive pricing and flexible contract terms across Cardiff city centre.
Questions
How do I arrange a property valuation?
Contact us via phone or our website to schedule a free valuation with our local property experts.
What services do you offer landlords?
We provide guaranteed rent schemes, EPC compliance, property management, and marketing services for residential landlords.
Are your properties EPC compliant?
All managed properties meet current EPC regulations, with improvement plans available for future compliance.
Do you manage student accommodations?
Yes, we specialise in student property management across Cardiff's university areas with tailored services.
Which areas do you cover?
We operate across Cardiff, Newport, and Pontypridd with local market expertise in all areas.
Reviews (5)
Dan H.
Jan 11, 2022
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I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter. We were with Pinnacle as an agent for 3 years and we spent pretty much the entire time desperate to leave them. From the moment we picked up the keys to our very first rental, we knew that we weren't going to have an easy time. We firstly arrived at the property realising that one of the locks on the front door was broken. We reported the issue within 10 minutes of being in the property. The lock was NEVER fixed, even after reporting the issue 3 more times. We immediately contacted the agent
Leah Barratt
Dec 21, 2021
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Awful agency!!! Been with no hot water and heating for almost two weeks, got told it would take two- three days for the part for the boiler and still nothing. My house is freezing! Its starting to affect my health. I shouldnt have to sleep in extra clothes just to keep warm. Have tried several times ringing, texting, emailing and nothing!!! Getting the council involved now and the environmental health officer as this is an emergency. There quick enough to ring you for rent but dont communicate otherwise. Also contractor came into my room and went through all my stuff to do pat tests, no
Soju Fx
Nov 25, 2021
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One of the worst letting agent I ever come across my life. Never ever rent with them. If you already renting better to cancel and move. They don't care about the costumers and one of the poorly trained staff in the entire industry. If you renting with them already forget about your deposit. They are really the worst agency in Cardiff . If you go with them that will be your biggest mistake in life.
Stacy Wil-Iams
Nov 23, 2021
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Honestly got to be the WORST estate agent EVER!! so much I'm Embarrassed for them!! I think they sit and drink coffee all day. I mean 4weeks I been waiting for a call back,
and I get through to admin, apparently? I don't know what files they are dealing with as not a sole is getting back to anyone? its got to a point I've give up and gone else where but the only thing is these are the only ones with places in the main city on the market.com. I couldn't tell you what the places are like as I haven't been able to look at one as they don't get back!!! A JOKE!! I had to put one star to post but
and I get through to admin, apparently? I don't know what files they are dealing with as not a sole is getting back to anyone? its got to a point I've give up and gone else where but the only thing is these are the only ones with places in the main city on the market.com. I couldn't tell you what the places are like as I haven't been able to look at one as they don't get back!!! A JOKE!! I had to put one star to post but
C. Gibbs
Nov 14, 2021
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Just moved into one of their properties . Professional service in the lead up to moving in. After moving in had a couple of issues that needed resolving these were dealt with professionally and promptly. Highly recommend this letting agency
Cathy
Cathy
