Business Details
Trusted Letting Agents Association in the UK
We are the U K A L A (UKALA), a professional membership body dedicated to supporting letting and management agents across the United Kingdom. Established to address the evolving needs of the private rented sector, we provide our members with essential tools to maintain legal compliance, enhance professional standards, and achieve business growth. Our membership structure offers a single annual fee tailored to the volume of client money held, granting access to critical services including government-approved Client Money Protection (CMP), an Independent Redress Scheme, and comprehensive business development resources. As a member-owned organisation, we prioritise the collective interests of our members, actively engaging with government bodies to shape legislative frameworks that impact the industry.Our services extend to expert helplines, accredited training programs, and exclusive commercial partnerships, ensuring members receive holistic support. With over two decades of experience, we combine deep industry expertise with a commitment to transparency, offering tailored solutions that address the unique challenges faced by letting agents. Our reputation as a trusted authority in the sector is built on rigorous adherence to regulatory standards and a client-centric approach that empowers members to deliver exceptional service to landlords and tenants alike.
Services
Client Money Protection
Property Redress Scheme
Tax Investigation Insurance
Training Programs
Commercial Benefits
Online Library
Helpline Support
Agency Templates
Publications
Membership Plans
Highlights and features
- We are member-owned and member-driven
- Offer government-approved Client Money Protection
- Provide access to The Property Redress Scheme
- Comprehensive training and professional development
- Discounted commercial services for members
Associations and certifications
- Government-approved Client Money Protection (CMP)
- The Property Redress Scheme (PRS)
Services
Client Money Protection
Our government-approved Client Money Protection (CMP) scheme safeguards client funds across England, Scotland, and Wales. Underwritten by Hiscox, this mandatory coverage ensures compliance with regulatory requirements while providing financial security for landlords and tenants. Members benefit from streamlined claims processes and industry-leading insurance backing.
Property Redress Scheme
The Property Redress Scheme (PRS) offers impartial dispute resolution for unresolved client complaints. As a UKALA member, you gain automatic access to this independent service, ensuring fair outcomes and maintaining professional standards. The scheme covers disputes up to 35,000 with transparent assessment procedures.
Tax Investigation Insurance
This membership-inclusive insurance protects against costs arising from HM Revenue & Customs audits. Covering legal fees and professional representation, the policy eliminates unexpected expenses during tax investigations. With claims exceeding 100 annually elsewhere, this benefit provides significant cost savings for members.
Training Programs
Our accredited training courses and webinars enhance industry knowledge and compliance expertise. Designed for letting agents at all levels, the curriculum covers legislative updates, best practices, and technical skills. Members receive discounted rates and flexible learning formats to support career progression.
Commercial Benefits
Access exclusive partnerships offering reduced rates on business-critical services. From software solutions to office supplies, our negotiated discounts help members reduce operational costs. The benefits package includes regular updates on new commercial opportunities and member-exclusive deals.
Questions
What is UKALA's primary function?
We support letting agents through compliance services, industry representation, and professional development resources.
How does Client Money Protection benefit landlords?
CMP ensures client funds are safeguarded by a government-approved insurance scheme underwritten by Hiscox.
What dispute resolution options exist for tenants?
The Property Redress Scheme provides independent resolution when in-house complaints processes fail.
Are training courses included in membership?
Yes, members access discounted accredited courses covering legislative and operational requirements.
Reviews (4)
Elaine Bennett
Sep 18, 2021
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I applied to join UKALA at the beginning of March 2020 because I wanted Client Money Protection. This was 3 weeks before lockdown started. I completed and returned all the documentation and then had to do it again because I changed my company name mid process. On 1st July (4 months after I applied) I was informed by email that I would receive a response by the end of the day. That was 19 days ago!!!! UKALA do not respond to emails, the phone gets cut off when you ring and quite frankly I'm sick of trying with them. Last week I applied to another CMP provider and today my CMP came through. Don't
InstaRent Ltd
Aug 28, 2021
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Poor, poor service. Extremely dissatisfied. No answers to calls nor emails. No technical support if you cant login and access your dashboard. You get a call only once a year to renew your membership. Stay away
Angelou Beswick
Feb 05, 2021
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I own and run a small estate agency based in the Canary Wharf area. I joined UKALA in March 2020 and so far i've been happy with their service. I havent needed to speak to them a great deal but when I have, they've been helpful. I cannot comment as to how they perform with a tricky query as I havent had any. As with all companies during the pandemic, they seem to be working on a reduced staff and there is sometimes a wait on the phones. The only criticism I have is I was contacted in October 2020 to commence an audit of my client account which i've fully complied with however they send separate
Elizabeth Scott Estate Agent
Jun 25, 2019
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DO NOT use this company. They claim to have the most comprehensive CMP policy on the market. They take your money then refuse to provide you with a copy of the policy. I am not able to reassure my landlords that they are adequately protected. I have made almost 50 calls to them in 3 months and I am still waiting. I have made a formal complaint yet no one has even bothered to contact me or return calls. WHAT ARE THEY HIDING ????? I seriously doubt this policy is as comprehensive as they claim. Why refuse to provide a copy of it???? STAY AWAY AND GET YOUR CMP ELSEWHERE
