Business Details
27 Years
experience
Your Trusted Estate Agent in New Malden
White and Hayward is a dedicated independent residential sales and lettings estate agency serving New Malden, Wimbledon, Kingston upon Thames, and surrounding areas. With over 24 years of experience, our team has lived in the local community for more than four decades, combining deep market knowledge with a personalized service tailored to individual client needs. We prioritise transparency, offering competitive fees at 0.95% for sales and 6% for rentals plus VAT, while maintaining a full-service approach that guides clients from initial valuation through to completion.Our commitment to exceptional customer service is evidenced by numerous testimonials highlighting our professionalism, responsiveness, and ability to manage complex transactions smoothly. As a client-focused business, we ensure both landlords and tenants receive expert support, with staff readily available to address maintenance issues promptly. Our local expertise and dedication to hassle-free property transactions have resulted in high levels of repeat business and referrals, reinforcing our reputation as a trusted partner in real estate.
Services
Property Sales
Property Lettings
Property Management
Valuation Services
Tenant Services
Details
- Year established: 1999
Highlights and features
- We have over 24 years of experience in the property industry with staff living locally for more than 40 years
- Our team provides transparent fees and competitive pricing without compromising on service quality
- We offer a full-service marketing package with regular client updates throughout the transaction process
- Our staff have deep local market knowledge across New Malden and surrounding areas
- We maintain exceptional client satisfaction with prompt issue resolution and dedicated personal service
Associations and certifications
- The Property Ombudsman
- safeagent
What people say
Professional and responsive
Transparent fees
Excellent communication
Stress-free transactions
Dedicated personal service
Services
Property Sales
Our property sales service offers expert guidance from valuation to completion. With local market knowledge and competitive 0.95% fees, we provide professional photography, targeted marketing, and regular progress updates. Our experienced team manages viewings, negotiates offers, and coordinates legal processes to ensure smooth transactions. Clients benefit from our established network of buyers and comprehensive support throughout the selling journey.
Property Lettings
Our lettings service covers property marketing, tenant vetting, and ongoing management. With 6% fees plus VAT, we offer professional property presentations, comprehensive tenant checks, and efficient rent collection. Our local expertise ensures optimal rental pricing while maintaining compliance with current regulations. We handle maintenance requests promptly and maintain open communication between landlords and tenants throughout the tenancy period.
Property Management
Our comprehensive property management service supports landlords with maintenance coordination, rent collection, and tenant communication. We proactively address repair needs, maintain properties to high standards, and ensure timely issue resolution. With competitive rates and transparent reporting, we provide peace of mind for property owners, particularly those managing properties remotely or internationally.
Valuation Services
We offer free, no-obligation property valuations conducted by experienced local experts. Our accurate assessments consider current market conditions, comparable sales, and property-specific factors. The service includes professional advice on presentation improvements and market positioning to help homeowners achieve optimal sale prices.
Tenant Services
Our tenant services focus on prompt maintenance response and clear communication. We address repair requests efficiently, maintain properties to high standards, and facilitate smooth move-in/move-out processes. Regular property inspections ensure ongoing compliance while maintaining positive tenant-agent relationships throughout the rental period.
People
Karen Lucas
Director
With over 24 years of experience, Karen Lucas leads White and Hayward's property services. She specialises in residential sales and lettings across New Malden and surrounding areas. Known for exceptional client communication and problem-solving expertise, Karen manages complex transactions while maintaining personal service standards. Her team recognises her for going beyond typical agent duties, particularly in coordinating legal processes and resolving transaction challenges.
Tracey Whittington
Administration Manager
Tracey Whittington oversees administrative operations at White and Hayward. She supports property transactions with meticulous attention to detail, ensuring smooth coordination between clients and the management team. Her organisational skills contribute to the agency's reputation for efficient service delivery and comprehensive client support throughout the property process.
Questions
What areas do White and Hayward cover?
We specialise in New Malden, Wimbledon, Kingston upon Thames, Surbiton, Berrylands, Thames Ditton, Ewell, Chessington, and Raynes Park.
What fees does White and Hayward charge?
Our fees are 0.95% for sales and 6% for rentals plus VAT, with no hidden charges.
How does White and Hayward support landlords?
We offer comprehensive property management, maintenance coordination, and tenant vetting services for landlords.
What makes White and Hayward different from other agents?
Our local expertise, transparent pricing, and personalized service with over 24 years of experience set us apart.
Can White and Hayward help with property valuations?
Yes, we provide free, no-obligation property valuations to help determine your home's market value.
Reviews (1)
Wendy Green
Dec 06, 2020
Report
The best Estate Agent and Management company Ive ever worked with. They have a personal touch and genuinely care about the people they work with, whether they are the Landlords or the Tenants. Im really going to miss them as one of their tenants.
