Business Details
43 Years
experience
Emergency
services
Your Trusted Partner for Commercial Insurance Solutions
The Business Insurance Bureau has been redefining commercial insurance since 1983 through our unique 'relationship insuring' philosophy. As a niche specialist underwriter and broker, we prioritise client needs by combining deep industry expertise with tailored insurance solutions. Our in-house product development and end-to-end service control enable unparalleled responsiveness, while our Glasgow-based team's continuous learning ensures cutting-edge risk management.We distinguish ourselves through personal service delivery, rejecting automated systems in favour of direct human interaction. Our commitment extends beyond policies to active partnership, helping businesses protect assets, minimise liabilities and secure long-term success through informed decision-making and proactive risk mitigation strategies.
Services
Public Liability
Commercial Property
Cyber & Commercial Crime
Business Interruption
Professional Indemnity
Directors and Officers
Marine Cargo
Motor Fleet
Terrorism Insurance
Engineering Cover
Details
- Year established: 1983
Highlights and features
- We offer 40+ years of commercial insurance expertise
- Our team controls the entire process from enquiry to policy issue
- We provide exclusive in-house developed insurance products
- Our Extra Mile Claims Service handles claims up to 50,000
- We maintain direct client relationships without automated systems
Associations and certifications
- Financial Conduct Authority (FCA)
What people say
Life saver
Steady hand
Awesome team
Real support
Great help
Services
Public Liability
Protects businesses against claims for property damage or bodily injury caused to third parties during commercial operations. Our policies address specific industry risks while maintaining flexibility for unique business scenarios. We work closely with clients to ensure appropriate coverage limits and policy conditions that reflect actual operational exposures.
Commercial Property
Covers business premises and contents against risks including fire, flood, and theft. Our policies extend to business interruption losses and provide additional protections for modern commercial risks. We specialise in complex property arrangements and high-value asset protection through tailored policy structures.
Cyber & Commercial Crime
Comprehensive coverage against data breaches, cyber attacks, and business email compromises. Our policies include incident response support and business continuity planning. We offer risk management guidance to help businesses implement preventive measures and maintain regulatory compliance in evolving threat environments.
Business Interruption
Protects against income loss during business disruptions caused by insured events. Our coverage extends to complex scenarios including supply chain failures and pandemic-related closures. We provide claims support to ensure timely recovery while maintaining ongoing business operations.
Professional Indemnity
Covers claims arising from professional negligence or breach of duty. Our policies address evolving liability risks across various sectors while maintaining clear policy wordings. We provide claims handling expertise to resolve disputes efficiently and protect professional reputations.
People
Bob Hannah
Founder & Director
With over 40 years in insurance, Bob established the bureau in 1983 after starting his career at Eagle Star. He leads strategic direction while maintaining hands-on client relationships, combining industry expertise with creative problem-solving to deliver practical insurance solutions.
Paula Gillies
Operations Manager
Having worked with the bureau for 25+ years across underwriting, broking, HR and accounts, Paula ensures smooth business operations. Her comprehensive understanding of insurance processes and client needs enables effective delivery of the bureau's service commitments.
Questions
What makes The Business Insurance Bureau different from other brokers?
We combine underwriting control with brokerage independence, offering tailored solutions through our own developed products while maintaining personal service without automated systems.
How does the Extra Mile Claims Service work?
This complimentary service provides direct claims specialist support, site visits when needed, and insurer negotiation for claims up to £50,000, focusing on minimising business disruption.
Do you specialise in specific industry sectors?
We work with diverse businesses but particularly excel in unusual or complex risks that require bespoke solutions beyond standard insurance offerings.
How do you handle risk management?
We actively help clients identify and mitigate risks through policy conditions education, preventive guidance, and post-claim risk reduction strategies.
What areas do you cover?
While based in Glasgow, we operate UK-wide with particular expertise in Scottish market nuances while maintaining national coverage capabilities.
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