Business Details
21 Years
experience
Your Trusted Property Management Partner in Southampton
Established in 2005, Tenant Direct has built a reputation as a trusted property management company in Southampton. Our expertise spans asset management, tenant relations, financial oversight, and project management, tailored to residential landlords and Build-to-Rent developments. We prioritise strategic planning and transparent communication to maximise property value while ensuring tenant satisfaction. Our team combines industry experience with a tenant-centric philosophy, delivering seamless processes from maintenance to compliance.With a proven track record in managing diverse propertiesfrom single flats to large apartment blockswe leverage technology and market insights to optimise returns. Our commitment to excellence is reflected in long-term client relationships and successful case studies across Southampton. By handling operational complexities, we empower property owners to enjoy peace of mind while their investments thrive.
Services
Asset Management
Tenant Relations
Financial Management
Project Management
Residential Landlord Services
Build-to-Rent Operations
Maintenance Support
Strategic Planning
Market Analysis
Technology Integration
Details
- Year established: 2005
Highlights and features
- We have over 20 years of experience in property management since 2005.
- Our services cover residential properties of all sizes and complexities.
- We implement strategic planning to optimise rental returns and occupancy.
- Our team ensures transparent communication and compliance with legal standards.
- We leverage technology for efficient maintenance and tenant relations.
Associations and certifications
- Client Money Protection Certificate
What people say
Professional and caring approach
Exceeds expectations
Timely service
Quality tenants
Peace of mind
Services
Asset Management
Our asset management service ensures optimal performance of residential properties through strategic planning and market analysis. We focus on maintaining value while enhancing rental returns for landlords. By combining proactive maintenance and financial oversight, we deliver long-term growth for real estate investments.
Tenant Relations
Tenant relations are central to fostering harmonious communities. We manage all aspects of tenant interactions, from communication to issue resolution, ensuring a positive living experience. Our approach balances tenant satisfaction with landlords' interests, promoting stability and retention.
Financial Management
We provide comprehensive financial management, including rent collection, accounting, and compliance reporting. Our systems ensure transparency and accuracy, giving landlords clear insights into their property's financial health. Regular audits and timely payments prioritise accountability and trust.
Build-to-Rent Operations
Our Build-to-Rent services combine strategic planning with tenant-centric design to maximise occupancy and profitability. We handle market analysis, operational strategies, and technology integration, ensuring developments meet modern tenant demands while delivering sustainable returns for operators.
Maintenance Support
We manage all maintenance needs through a dedicated support system, ensuring properties remain in excellent condition. Our proactive approach minimises disruptions while maintaining compliance with safety standards. Tenants can report issues via an online platform for swift resolution.
People
Hayden Ebert
Director
Hayden leads strategic operations at Tenant Direct, combining industry expertise with a commitment to innovative property management solutions for Southampton's evolving real estate market.
Sharon Ebert
Finance Director
Sharon oversees financial operations, ensuring transparent accounting practices and compliance while delivering tailored financial strategies for property owners across Southampton.
Sarah Green
Accounts and Property Manager
Sarah manages day-to-day property and financial operations, ensuring seamless service delivery and adherence to regulatory standards for residential portfolios.
Karleigh Gould
Lettings Manager
Karleigh leads tenant acquisition and placement, leveraging local market knowledge to match properties with qualified tenants efficiently.
Shannon Gould
Administration Manager
Shannon ensures smooth administrative operations, supporting property management functions and client communications with precision and care.
Questions
What areas do you cover for property management?
We specialise in managing properties across Southampton, including residential and Build-to-Rent developments.
How do I report a maintenance issue?
Use our online platform to submit maintenance requests, with options to upload images for faster resolution.
What services do you offer for landlords?
We provide full-service management including rent collection, compliance, maintenance, financial reporting, and tenant relations.
Are you accredited for property management?
We hold a Client Money Protection Certificate, ensuring financial accountability and client trust.
How do you handle tenant selection?
We conduct thorough vetting processes to ensure reliable tenants, prioritising quality and compliance with property requirements.
Can you manage Build-to-Rent developments?
Yes, we offer tailored strategies for BTR operations, including market analysis, occupancy optimisation, and technology integration.
Reviews (7)
Dobbo'S. Fishing Adventures
Jan 04, 2022
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Top Rental agents these guys are extremely helpful
Would highly recommend signing up with them A+++++++
Would highly recommend signing up with them A+++++++
Tom Lim
Jun 14, 2021
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Critical:Professionalism,Quality,Responsiveness
They are pro-landlord and never treat your reasonable request fairly. They are slow in carrying out repair work such as water leakage from the flat. They also conceal landlord's information and prevent you from getting your claim straight.
They are pro-landlord and never treat your reasonable request fairly. They are slow in carrying out repair work such as water leakage from the flat. They also conceal landlord's information and prevent you from getting your claim straight.
Tash Jones
Apr 18, 2021
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Positive:Professionalism
Tom and Karleigh where such a help to me i had to move out of my flat before the end of my tenancy. Got a new tenant amd i got my full deposit back.
Tom and Karleigh where such a help to me i had to move out of my flat before the end of my tenancy. Got a new tenant amd i got my full deposit back.
Tom Baxter
Mar 22, 2021
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Overall a good estate agent. Very good value and was able to accommodate my short-term let requirements easily. My check in and check out was done very promptly, with great communication.
Had some teething issues with maintenance requests when I moved into the property that took many weeks and a lot of chasing to resolve! However, communication was always clear and responsive when I chased, so the delay seemed to be an internal issue.
Had some teething issues with maintenance requests when I moved into the property that took many weeks and a lot of chasing to resolve! However, communication was always clear and responsive when I chased, so the delay seemed to be an internal issue.
Luke Adey
Jan 04, 2021
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After living in one of Tenant Directs properties for 2 and a half years I can happily say I'm now dealing with another letting agent and would never go back. We put up with it for so long because the price of the flat was very competitive, but everything was a lot of effort and we seemed to be doing more work than they were. Maintenance requests took weeks or even months to be acknowledged, when they were 'fixed' the same problem would often occur soon afterwards, we would have been overcharged for water bills twice had we not picked them up on it, general communication was awful (unless they were
Sam Bell
Dec 10, 2020
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We lived in Carlton House for 2 and a half years (a property managed by Tenant Direct) and had very substandard customer service, constantly having to chase regarding maintenance requests and receiving limited (and poorly written) communication in general. I now rent through another letting agency in Southampton and am pleased to say the difference is stark between the two, with communication delivered in a friendly manner, promptly, and with perfect clarity. To say it is a relief that a property management company feels comfortable doing their job "managing a property" is an understatement.
Mitch Stokes
Jun 21, 2020
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Don't let the generic five star reviews (from accounts with a suspiciously low number of reviews) fool you - Tenant Direct are nothing short of an absolute nightmare to deal with. By far the worst letting agent I have ever used. I lived at one of their properties for two and a half years and from start to finish everything was an arduous task. Expect to constantly have to chase the office for any admin work to get sorted, for maintenance requests to take forever to be completed (if at all), and generally to receive terrible customer service across the board from agents who couldn't care less about
