Business Details
50+ Years
experience
Trusted Independent Insurance Brokers Since 1920
Rowlands & Hames is an independent Chartered Insurance Broker with a heritage dating back to the 1920s. We specialise in delivering bespoke insurance solutions tailored to the unique needs of businesses and high-net-worth individuals across the UK. Our expertise spans specialist areas including credit insurance, construction insurance, professional indemnity, fleet, and IT-related coverage. As one of only two independent Chartered Insurance Broker firms in Lancashire, we uphold the highest standards of professionalism and service excellence. Our team of qualified professionals provides quality-focused general insurance programmes, supported by three strategically located offices in Lancashire. With a commitment to understanding client needs and building long-term partnerships, we offer expert advice, seamless claims handling, and comprehensive coverage options.Our Chartered status reflects our dedication to integrity, expertise, and client-centric service. We serve clients throughout the Fylde Coast, Lancashire, Cumbria, Cheshire, Manchester, Derbyshire, Yorkshire, and beyond. Our reputation for exceptional service is evidenced by longstanding client relationships and consistent positive feedback. We combine decades of industry experience with a proactive approach to risk management, ensuring clients receive tailored solutions that provide genuine peace of mind. Our team's expertise in navigating complex insurance scenarios and advocating for clients during claims processes underscores our value proposition.
Services
Professional Indemnity Insurance
Trade Credit Insurance
Warranties and Indemnities Insurance
Environmental Liability Insurance
Latent Defects Insurance
Cyber Liability Insurance
Listed Buildings Insurance
Charities Insurance
Motor Trade Insurance
Property Owners Insurance
Details
- Year established: 1920
Highlights and features
- We offer 100 years of combined insurance expertise with Chartered status recognition
- Our team provides bespoke solutions tailored to complex business and personal needs
- We maintain a 98% client retention rate through exceptional claims advocacy
- Our brokers hold advanced industry qualifications including Chartered Insurance Practitioner status
- We operate three Lancashire offices with nationwide service capabilities
Associations and certifications
- Chartered Insurance Institute
- Financial Conduct Authority
What people say
Exceptional service
Tenacity in claims
Competent broker
Excellent handling
Proactive support
Services
Professional Indemnity Insurance
Professional Indemnity Insurance protects businesses against financial losses from professional errors or negligence claims. Our tailored policies cover legal costs, compensation payments, and reputational damage mitigation. We specialise in creating customised coverage solutions for solicitors, accountants, construction professionals, and IT consultants across the UK.
Trade Credit Insurance
Trade Credit Insurance safeguards businesses against customer insolvency and payment defaults. Our policies protect cash flow by covering unpaid invoices up to agreed limits. We help businesses maintain financial stability while expanding sales with confidence through comprehensive credit risk management solutions tailored to manufacturing and trading sectors.
Cyber Liability Insurance
Cyber Liability Insurance protects against financial losses from data breaches and cyber attacks. Our coverage includes data recovery costs, business interruption losses, and regulatory fines. We provide customised protection plans for businesses of all sizes, incorporating risk assessment and incident response support to mitigate cyber threats.
Listed Buildings Insurance
Listed Buildings Insurance covers historic properties against damage requiring specialist repairs. Our policies ensure compliance with heritage regulations while protecting structural integrity and unique materials. We offer tailored solutions for Grade I, II*, and II listed properties across residential, commercial, and charitable sectors.
Latent Defects Insurance
Latent Defects Insurance protects property owners against hidden structural issues emerging post-construction. Our policies cover repair costs for defects in design, materials, and workmanship. We provide comprehensive warranties for commercial developments, ensuring financial protection and compliance with building regulations.
People
Andrew Farnworth
Chairman
With over 30 years in insurance broking, Andrew leads our strategic direction while maintaining Chartered Insurance Practitioner status. His expertise in complex risk management guides our team's approach to bespoke client solutions.
John Isles
Managing Director
As Chartered Insurance Broker and business leader, John oversees operations while specialising in commercial risk solutions. His 25+ years' experience ensures our clients receive expert guidance and market-leading coverage options.
Paul Willis
Director
Paul manages key client relationships and insurance programmes, leveraging his construction and professional indemnity expertise. His client-focused approach has maintained long-term partnerships with major UK businesses and professional firms.
Tony Swallow
Corporate Account Director
Tony specialises in commercial insurance solutions, combining technical knowledge with practical risk management advice. His proactive claims advocacy has secured favourable outcomes for numerous business clients across multiple sectors.
Gary Baxter
Corporate Account Director
Gary provides expert insurance advice to businesses and high-net-worth individuals, with particular focus on motor trade and property sectors. His client testimonials highlight exceptional service and problem-solving capabilities during complex claims processes.
Questions
What is Professional Indemnity Insurance?
Professional Indemnity Insurance protects businesses against claims for financial loss due to professional negligence or errors in services provided. Our policies cover legal costs, compensation, and reputational damage mitigation.
How do you handle insurance claims?
We provide dedicated claims advocacy, guiding clients through the process while negotiating with insurers to ensure fair and timely settlements. Our team maintains regular communication throughout the claims process.
What areas do you cover?
We operate from Lancashire with nationwide service capabilities, supporting clients across the UK including Cumbria, Cheshire, Manchester, Derbyshire, and Yorkshire regions.
What makes you different from other brokers?
As Chartered Insurance Brokers with 100 years' heritage, we combine industry expertise with personalised service. Our team's advanced qualifications and client-focused approach deliver tailored solutions and exceptional advocacy.
What specialist insurance areas do you cover?
We specialise in professional indemnity, trade credit, cyber liability, latent defects, listed buildings, and construction insurance, along with tailored solutions for charities and motor trade businesses.
How do you ensure appropriate coverage?
Our brokers conduct comprehensive risk assessments and market analysis to create bespoke insurance programmes. We regularly review policies to ensure ongoing alignment with clients' evolving business needs.
Reviews (1)
Charles Blackwell
Sep 16, 2017
Report
We have been dealing with Rowlands & Hames for many years now and have always found them to be thorough, professional and proactive. They keep us up-to-date on changing legislation and the impact it might have on our insurances and they always do the best they can to drive down renewal premiums where possible. Most importantly of all, they have earned our trust through their performance and as a result we cannot hesitate but to recommend them.
