Business Details
12 Years
experience
Your Trusted Partner for Electric Vehicle Insurance Solutions
Established in 2014, NOVO was created to challenge the conventional one-size-fits-all approach to insurance in the UK. Our focus lies in delivering a premium concierge service tailored to the unique needs of electric vehicle owners, high-net-worth individuals, and prestige vehicle clients. By prioritising attention to detail, innovation, and client collaboration, we have cultivated a reputation for understanding and addressing the specific requirements of our clients and partners.Our approach involves building professional relationships to identify policy necessities while ensuring coverage aligns with individual needs. As the UKs leading provider of electric vehicle insurance, we work closely with insurers, brokers, repairers, and the wider EV industry to develop forward-thinking solutions that evolve alongside market demands.
Services
Electric Vehicle Insurance
Sports & Prestige Vehicle Insurance
Tesla Insurance
Incident Management
Home Insurance
Claims Management
Replacement Vehicle Provision
Policy Customization
Partner Collaboration
Concierge Service
Details
- Year established: 2014
Highlights and features
- We are the UKs leading provider of Electric Vehicle Insurance.
- Our concierge approach manages all elements of the claim process on your behalf.
- We assign a dedicated Claims Manager for every client.
- Our extensive fleet includes premium replacement vehicles like Tesla and Porsche.
- We combine industry expertise with a client-centric focus for tailored solutions.
Associations and certifications
- Financial Conduct Authority (FCA)
Services
Electric Vehicle Insurance
Specialised insurance policies designed for electric vehicle owners, offering comprehensive protection tailored to the unique needs of EVs. Our coverage includes liability, repair, and replacement services, ensuring peace of mind for modern drivers. Partnering with industry leaders, we provide innovative solutions that adapt to the evolving EV market.
Incident Management
A dedicated claims service assigning specialist managers to navigate your claim journey efficiently. From initial contact to resolution, we coordinate with insurers, repairers, and stakeholders to ensure transparency and prompt outcomes. Our expertise minimises stress and streamlines the process for clients.
Replacement Vehicle Provision
Access to a premium fleet of replacement vehicles, including Tesla, Porsche, and Jaguar models, during repairs. We guarantee like-for-like replacements for electric, hybrid, and luxury vehicles, ensuring minimal disruption to your daily life while maintaining high standards of service.
Sports & Prestige Vehicle Insurance
Tailored policies for high-value and exotic vehicles, offering bespoke coverage for sports, prestige, and hypercars. Our service recognises the unique requirements of luxury car owners, providing comprehensive protection and specialist claims handling to preserve the value of your investment.
Concierge Claims Service
A cradle-to-grave approach managing all aspects of claims on behalf of clients. We act as a single point of contact, coordinating communication between insurers, repairers, and stakeholders. This ensures a seamless experience, with proactive updates and solutions tailored to individual circumstances.
People
James Allenby
Director
James oversees Novos strategic vision, identifying opportunities and fostering relationships. He pioneered the UKs first EV-specific insurance services and leads the senior team in driving innovation across the industry.
Adam Howard
Claims Settlement & Litigation
Adam manages hire claims recovery, leveraging strong negotiation skills to build relationships with third-party insurers. He values teamwork and hard work, ensuring efficient resolution of complex claims.
Dani Howard
Claims Team Manager
Dani leads the claims team, focusing on development and performance. Her approach balances strict goal-setting with flexible pathways, ensuring dynamic problem-solving and consistent service excellence.
James Summers
Claims Manager
James handles client claims, liaising with insurers and repairers to resolve cases amicably. His background in arts and classics informs his methodical approach to claims management.
Oliver Bennett
Specialist Insurance Advisor
Oliver specialises in EV policies, tailoring recommendations to client needs. He ensures existing clients receive ongoing support, combining industry expertise with personalised service.
Questions
What types of insurance does NOVO offer?
We specialise in electric vehicle insurance, sports and prestige car coverage, Tesla-specific policies, and incident management services tailored to client needs.
How does NOVO’s incident management service work?
A dedicated Claims Manager handles your case from start to finish, coordinating with insurers, repairers, and stakeholders to ensure a smooth, stress-free resolution.
Do you provide replacement vehicles during repairs?
Yes, our premium fleet includes Tesla, Porsche, and Jaguar models, ensuring a like-for-like replacement while your vehicle is being repaired.
Can I get insurance for a luxury or high-performance car?
Yes, we offer bespoke policies for sports, prestige, and hypercars, with specialist claims handling to protect your investment.
How does NOVO support clients during financial difficulties?
We offer tailored options, including cover adjustments or payment plans, to ensure you maintain affordable insurance during challenging times.
Reviews (6)
Justin James
Mar 30, 2021
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Have to say the customer service from Novo has been exceptional and special mention to Jessica Smith who went above and beyond in helping me with the hire car and kept me informed. Couldn't recommend them more highly! took huge stress out of a very difficult issue with my car!!Thank you
Seb Luder
Feb 12, 2021
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Aimee and the team made me feel very valued and treated my situation like it was the highest priority. I couldn't have asked for a better service!
Graham Smith
Oct 08, 2020
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Look beyond the older reviews as this is no longer a professional broker but manned by call staff. I have had 2 incidents in a multi car policy that I had to manage to get paid out. The responses by Novo staff is fully visible on emails and to me is nigh on illegal and would not expect from a back street outfit let alone an entity that tries to portray itself as being exemplary.
Cameron Halls
Sep 06, 2019
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NOVO Insurance Broking is an amazing insurance broking services! It is by far the easiest, most friendly, and most professional insurance agent that you will ever work with! I highly recommend NOVO for all your insurance needs.
John VanDieken
Oct 27, 2018
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Outstanding customer support. The team have been so good at providing me with a tailored service at an affordable price. Highly unlikely Ill ever change. Simply Brilliant.
Adam McCrory
Aug 21, 2018
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Top quality experience with Novo, had a non-fault accident and they literally took care of everything, car came back as good as new. Excellent after-service from them too. Would highly recommend them for a full service managed insurance.
