Business Details
14 Years
experience
Your Trusted Insurance Partner in Chorley
Established in 2012, ST&R has become a trusted name in the insurance industry, providing expert advice and tailored protection solutions. Our team of professionals is dedicated to helping clients secure their financial futures through a comprehensive range of insurance products, including life, home, health, and critical illness coverage. With direct authorization from the Financial Conduct Authority since 2013, we adhere to the highest standards of compliance and customer care. Our innovative 'Star Store' platform offers secure online document management, ensuring clients can access essential information whenever needed. Headquartered in Chorley, Lancashire, we combine local expertise with nationwide service delivery, serving over 130,000 customers while maintaining our commitment to honest, jargon-free advice.Through our partnership with 'Insurance United Against Dementia', we actively contribute to meaningful industry initiatives that benefit society. Our 13-year track record of hosting annual staff conferences demonstrates our investment in team development and workplace culture. With a focus on continuous improvement, we ensure our services evolve to meet changing customer needs while maintaining our core values of transparency and reliability.
Services
Life Insurance
Home Insurance
Health Insurance
Critical Illness
Income Protection
Over 45s Insurance
Key Person Insurance
Mortgage Insurance
Pet Insurance
Trust Services
Details
- Year established: 2012
Highlights and features
- We offer independent, jargon-free insurance advice tailored to individual needs
- Our 24/7 'Star Store' provides secure online document management at no cost
- We automatically notify clients about policy renewals with obligation-free options
- Our team includes board members of 'Insurance United Against Dementia' initiative
- We serve over 130,000 customers with transparent, compliant insurance solutions
Associations and certifications
- Financial Conduct Authority
What people say
Reliable service
Excellent customer support
Peace of mind
Innovative document management
Personalized service
Services
Life Insurance
Life insurance provides tax-free financial protection for loved ones in case of terminal illness or death. Our policies ensure financial stability during difficult times through flexible coverage options. We offer expert guidance to help clients select appropriate coverage amounts and terms that match their specific circumstances.
Income Protection
Income protection insurance replaces a portion of earnings when illness or injury prevents work. Our policies help maintain financial stability by covering essential expenses during recovery periods. We provide tailored advice to ensure appropriate coverage levels that protect clients' financial futures.
Home Insurance
Home insurance protects properties and belongings from damage, theft, and liability risks. Our policies include specialized landlord insurance with separate building and contents coverage. We offer comprehensive protection plans that adapt to different property types and occupancy situations.
Critical Illness
Critical illness insurance provides lump sum payments upon diagnosis of serious medical conditions. Our coverage helps with treatment costs, lifestyle adjustments, and maintaining quality of life during recovery. We offer clear policy terms that specify covered conditions and payout criteria.
Over 45s Insurance
Our Over 45s Insurance provides guaranteed whole-of-life coverage for funeral expenses and debt protection. Policies require no medical exams after initial assessment and provide full coverage after two years. We offer straightforward application processes with guaranteed acceptance for eligible applicants.
People
James Slater
CEO & Co-Founder
Co-founded ST&R in 2012 with his wife Natasha, bringing hands-on leadership and financial services expertise. Former international judo coach with a proven track record in business development and team management.
Natasha Slater
Co-Founder
Businesswoman with extensive market knowledge and process implementation expertise. Co-founded ST&R in 2012, contributing strategic vision and operational excellence to the company's growth and success.
Ross Harrington
Chief Client Officer
Joined ST&R in 2024 with 30 years' experience in corporate insurance. Board member of Insurance United Against Dementia, representing ST&R in industry fundraising initiatives for Alzheimer's Society.
Roger Swansbury
Group Finance Director
Qualified accountant with experience in high-growth and distressed businesses. Holds mathematics degree and ACCA fellowship. Combines financial expertise with charity fundraising through sports challenges and world record attempts.
Sarah Griffiths
Operations Director
Original team member since ST&R's 2012 founding. Progressed through various roles to become Operations Director in 2015. Provides deep operational understanding and continuity across all business functions.
Questions
How do I access my insurance documents?
Your documents are available through our secure 'Star Store' platform, accessible 24/7 from any device with your account credentials.
Can I amend my policy after purchase?
Yes, contact our Business Support Team by phone or email to discuss policy amendments at any time during your coverage period.
What happens if I miss a payment?
We may offer payment deferral options for short-term financial difficulties while maintaining your coverage during the deferral period.
How does the trust service work?
Our free trust service ensures your life insurance proceeds go directly to beneficiaries outside your estate, with our team guiding you through setup.
Can non-customers use Star Store?
Yes, our document storage service is available to everyone at no cost, even if you don't have insurance policies with us.
How do I make a claim?
Contact our Business Support Team by phone or email to initiate a claim, where we'll guide you through the necessary documentation and process.
Reviews (5)
Ross Bailey
Nov 26, 2021
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Positive:Professionalism,Quality,Responsiveness
Found me a much better deal on my home and life insurance.
Found me a much better deal on my home and life insurance.
Darren Grimes
Nov 12, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Thank you for helping me find the right life insurance cover. Really helped me out and I found out my old policy was overcharging me.
Thank you for helping me find the right life insurance cover. Really helped me out and I found out my old policy was overcharging me.
Jon H.
Nov 07, 2021
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Very happy with my home insurance. My home insurance went up this year and st&r got me a better deal. Really happy
Ethan Jeffers
Nov 07, 2021
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Positive:Value
Great service. Got the right advice and saved me on what I was quoted from my bank
Great service. Got the right advice and saved me on what I was quoted from my bank
Ramaa Dow
Jun 04, 2021
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