Business Details
26 Years
experience
Your Trusted Jewellery Partner in Maidstone
Established in 2000 by Tony Townend, Mr T's Jewellers has built a reputation for excellence in jewellery craftsmanship and customer service. Our team combines traditional values with modern expertise, offering a comprehensive range of services including bespoke design, jewellery repairs, and instant cash valuations for precious metals. We source our stock directly from industry specialists in Hatton Garden, ensuring a diverse selection of contemporary and classic pieces. Our dedicated staff, including certified goldsmith Zara Bullen and service manager Sonia Jee, provide expert care for both new acquisitions and sentimental heirlooms.We maintain strict adherence to professional standards while offering competitive pricing on all our services. Our 'Put By' service enables customers to reserve items with flexible payment terms, reflecting our commitment to accessible luxury. With over two decades of local experience, we continue to serve Maidstone's jewellery needs while maintaining Tony's original vision of quality and integrity.
Services
Jewellery Sales
Gold Valuations
Silver Repairs
Bespoke Design
Watch Repairs
Chain Repairs
Ring Resizing
Pearl Stringing
Rhodium Plating
Platinum Repairs
Details
- Year established: 2000
Highlights and features
- We offer 23 years of specialist jewellery expertise
- Our on-site goldsmith provides same-day repairs
- Face-to-face valuations with no hidden fees
- Unique 'Put By' service with flexible payment terms
- Direct sourcing from Hatton Garden specialists
Services
Jewellery Repairs
Our on-site workshop provides comprehensive jewellery repairs by certified goldsmith Zara Bullen. We handle all precious metals including 9ct, 14ct and 18ct gold, silver and platinum. Services range from simple ring resizing to complex restoration work, with most repairs completed within 1-2 weeks. Bespoke commissions take 4-6 weeks depending on complexity and customer requirements.
Cash for Gold
We offer instant cash valuations for unwanted gold, silver and platinum items. Our face-to-face assessments use current market rates to ensure fair pricing. Customers receive immediate payment for scrap or damaged pieces after mandatory ID verification. Our competitive rates and transparent process make selling precious metals quick and secure.
Put By Service
This exclusive service allows customers to reserve items with a minimum 10% deposit. Remaining balances can be paid incrementally over agreed periods. The service applies to all jewellery items and provides flexible purchasing options without compromising on quality or design choices available in our store.
Bespoke Design
Zara Bullen provides tailored design services using traditional goldsmithing techniques. Clients collaborate directly with our artisan to create unique pieces suited to personal preferences. The process combines modern technology with heritage craftsmanship, ensuring each creation meets exact specifications while maintaining structural integrity and aesthetic appeal.
Watch Repairs
Our specialist watchmaker handles all repair requirements for vintage and modern timepieces. Services include movement repairs, battery replacements and case restoration. With two weekly collection/delivery days, most repairs are completed within two weeks subject to parts availability. The service maintains original functionality while preserving aesthetic value of cherished watches.
People
Lisa Townend
Owner
Continuing Tony's legacy since 2000, Lisa manages business operations while maintaining personal connections with regular customers. She personally sources new stock from Hatton Garden specialists, ensuring quality and variety in our collections.
Sonia Jee
Service Manager
Managing daily operations since 2010, Sonia oversees the 'Put By' service and precious metal valuations. Her customer-focused approach ensures smooth transactions for both sales and purchases while maintaining professional service standards.
Zara Bullen
Goldsmith
Certified goldsmith with first-class honours in Silversmithing and Jewellery. Zara leads our repair and bespoke design services, combining traditional techniques with modern technology to create unique pieces and restore cherished heirlooms.
Questions
What precious metals can I sell for cash?
We buy all gold (9ct, 14ct, 18ct including white gold), silver and platinum items regardless of condition.
How long do jewellery repairs take?
Simple repairs complete within 1-2 hours, complex work takes up to 10 days. Bespoke commissions require 4-6 weeks.
What identification is needed for cash sales?
Valid photographic ID and proof of address are required by law for all precious metal transactions.
Can I reserve items for later purchase?
Yes, our 'Put By' service allows reservations with 10% deposit and flexible payment schedules.
Do you offer watch repair services?
Yes, our specialist watchmaker handles repairs with two-week turnaround subject to parts availability.
Can I get jewellery sized before purchase?
Ring resizing service available on most bands, with same-day service possible for simple adjustments.
Reviews (3)
Lee Jeffery
Jun 17, 2020
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Bought a new wedding ring and braclet lovely service would highly recommend thanks Mr T (Lisa ) kind regards lee Jeffery...
T. Vernon
Oct 10, 2018
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I have been sending my partner in for 7 months to sell my unwanted gold bars and coins as well as some jewelry. I have always had fair offers that are somewhat expected but better than anyone else in Maidstone offers. The only place I get offered higher is online which is always the case. I would of gave 5 stars but I once had a member of staff clueless to how many carats a 999.9% gold bar and actually asking my partner, they should of known that in my opinion but always been very friendly and polite with my partner.
Matt Taylor
Jun 22, 2018
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Appalling service. I brought my watch in for a battery replacement. They sent it out to someone who was clearly incapable of carrying out the work. When the watch was received back it had been messed about with to the extent that it wasnt even running properly and was unusable. I had to return it to the manufacturer to get it properly repaired and it would have been cheaper to have avoided Mr Ts altogether. I would strongly recommend avoiding for any watch servicing whatsoever.
