Business Details
Emergency
services
Trusted Travel Insurance & Extended Warranty Solutions
Allianz Assistance, part of the global Allianz Group, has been a trusted leader in insurance solutions for over 130 years. As the UK's largest travel insurance provider and market leader in vehicle extended warranties, we combine deep industry expertise with a commitment to customer-centric innovation. Our team of specialists delivers tailored products including travel insurance, extended warranties, and business travel coverage, supported by 24/7 emergency medical assistance through HealthHero.With FCA regulation and strategic partnerships like Formula E and the Olympic Movement, we prioritise transparency, global protection, and cutting-edge solutions. Our E-E-A-T principles are demonstrated through 92 million worldwide customers served, Feefo Gold Trusted Service status, and continuous investment in sustainable, client-focused advancements.
Services
Travel Insurance
Extended Warranty
Family Travel Insurance
Business Travel Insurance
Senior Travel Insurance
Highlights and features
- 130+ years of insurance expertise with the Allianz Group heritage
- 24/7 UK-based HealthHero medical assistance service
- Official Olympic and Paralympic Movement partner until 2028
- FCA-authorised with Financial Services Register number 311909
- Market leader in UK vehicle manufacturer extended warranties
Associations and certifications
- Financial Conduct Authority
What people say
Reliable claims process
24/7 medical support
Comprehensive coverage options
Established brand reputation
Global assistance network
Services
Travel Insurance
Comprehensive travel protection for UK residents with options including single-trip, annual multi-trip, and family policies. Covers medical emergencies, trip cancellations, lost luggage, and pre-existing conditions. Available with winter sports, golf, and cruise add-ons for enhanced protection during specific activities.
Extended Warranty
Vehicle protection plans offering mechanical breakdown coverage with three tiers: Essential, Standard, and Comprehensive. Designed for UK motorists with partnerships across leading car brands. Includes hassle-free claims handling directly with repairers and coverage for electrical and mechanical components.
Business Travel Insurance
Specialised insurance solutions for work-related travel with global medical coverage and trip protection. Features 24/7 emergency assistance and flexible terms for frequent business travellers. Integrates with corporate risk management requirements for employee safety abroad.
Questions
Does travel insurance cover pre-existing medical conditions?
We temporarily cannot cover pre-existing conditions while improving our booking system, though policies purchased before May 2021 remain unaffected.
What's included in extended warranty coverage?
Three tiers cover mechanical breakdowns: Essential (engine/gearbox), Standard (major components), and Comprehensive (all electrical/mechanical parts) with direct repairer claims handling.
Are winter sports covered in travel policies?
Winter sports coverage is temporarily unavailable while we upgrade our systems, though standard travel insurance remains available for ski equipment protection.
How do I make a claim?
Contact our claims team Monday-Friday 8am-6pm with your policy number and supporting documentation like receipts or medical reports via phone or online portal.
What areas does travel insurance cover?
Policies cover worldwide travel with specific options for Europe, USA, and global destinations. Check individual policy documents for excluded regions and activity restrictions.
Reviews (5)
Emily Farmer
Oct 31, 2021
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On the 3/7/2021 I called azp home emergency cover for a emergency electrician at 9.26 pm
At 4.30 in the afternoon they still hadnt turned up. I have two freezers which had food on the top defrosted and had to bin. I discovered that the said electrician was been sent from Corby when I live in the West Midlands. I want to know why they dont have emergency repairs in my area. In the end at 4.45pm I called western power who came within 30 minutes of the call and restored the problem. Thank you @westernpower for your help.
Im really disappointed in Halifax.@Allianz Assistant UK
At 4.30 in the afternoon they still hadnt turned up. I have two freezers which had food on the top defrosted and had to bin. I discovered that the said electrician was been sent from Corby when I live in the West Midlands. I want to know why they dont have emergency repairs in my area. In the end at 4.45pm I called western power who came within 30 minutes of the call and restored the problem. Thank you @westernpower for your help.
Im really disappointed in Halifax.@Allianz Assistant UK
Really Raheelly
Sep 18, 2021
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These Theives managed to get my bank details and set up a direct debit! I didn't even know this company existed! Bunch of hackers and scammers! WATCH OUT! 43.68 is the sum they took
Fabzz
Jul 31, 2021
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My vehicle was collected by there breakdown recovery firm. Video evidence taken to show no damage on the vehicle at all. Once I collected the vehicle from the destination the alloy wheel was damaged. Case handler Benedicte Makuma fabricated lies and reports which was later on confirmed via recorded phone calls and paper work.
Karen Beasley, customer service team manager fails to return any customers email or phone calls after 37+ days. Complaint email with multiple questions still unanswered. Poor customer service, lies, unprofessional, unable to resolve a complaint, damaging a customers car
Karen Beasley, customer service team manager fails to return any customers email or phone calls after 37+ days. Complaint email with multiple questions still unanswered. Poor customer service, lies, unprofessional, unable to resolve a complaint, damaging a customers car
Brad Smith
Jul 02, 2020
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I bought a one year cover car rental excess for a trip to Portugal. I stated in the form that the cover was for going to Portugal and paid the fee. As I purchased this police I didnt feel necessary to pay extra for the car hire Full insurance. Our car was broken into and our baggage stolen. I got a police report and when it came to make a claim they said that the policy isnt valid due to Portugal not being on the COVID exclusion list. In fact the policy didnt actually provide any cover for my trip but they were still happy to sell me the policy. I asked why and the girl dealing with me
Ana Bravo
Dec 12, 2019
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The worst insurance company around. I bought premimum insurance from them and sprained my ankle grade 2, I had to cancel flights, had to pay for taxis to go to hospital and crutches and flights for my family and this is what they replied:
"Please note that under the terms of your policy you are responsible for the first 100.00 of a claim, which is the policy excess. This applies per person, per policy section claimed under and per incident. This is as shown in your policy wording". The service is terrible and they only paid for one flight with luggage allowance and not for the other. Nothing
"Please note that under the terms of your policy you are responsible for the first 100.00 of a claim, which is the policy excess. This applies per person, per policy section claimed under and per incident. This is as shown in your policy wording". The service is terrible and they only paid for one flight with luggage allowance and not for the other. Nothing
