Business Details
44 Years
experience
Your Trusted Care Home in Southampton
Laurel Care Home is a family-run establishment serving the New Forest and Southampton area since 1982. Our dedicated team provides residential, nursing, respite and palliative care in a homely environment that prioritises safety, dignity and individuality. With nearly four decades of experience, we tailor care plans to meet each resident's unique needs while maintaining a strong focus on continuous staff development and quality improvement. Our leadership team combines formal qualifications with hands-on experience, including specialist skills in elderly care and palliative care.We maintain strong relationships with healthcare professionals and families, ensuring comprehensive support for residents through regular assessments and collaborative planning. The home's Victorian building offers spacious en-suite accommodation for 60 residents, supported by award-winning management practices and a commitment to compassionate care delivery.
Services
Residential Care
Nursing Care
Respite Care
Palliative Care
Dementia Care
Details
- Year established: 1982
Highlights and features
- We have nearly 40 years of experience in residential care provision
- Our care plans are tailored to each resident's individual needs
- Award-winning management team with specialist palliative care qualifications
- Staff receive regular training and have opportunities for formal qualifications
- Family involvement in care planning is actively encouraged
Associations and certifications
- Care Quality Commission
What people say
High quality compassionate care
Best home they had worked in
Well-led service
Improved outcomes
Open and supportive management
Services
Residential Care
Our residential care provides 24/7 support for residents requiring assistance with daily living activities. The service combines personal care with social engagement in a homely environment, ensuring residents maintain dignity and independence. Tailored care plans address individual needs while promoting physical and emotional wellbeing through structured activities and specialist support.
Nursing Care
Registered nurses deliver specialist medical care for residents with complex health needs. The service includes medication management, wound care and rehabilitation support while maintaining a comfortable living environment. Staff with palliative care qualifications ensure comprehensive symptom management and end-of-life care when required.
Respite Care
Flexible respite care offers temporary support for families and caregivers. The service accommodates short stays ranging from one week to several weeks, providing medical supervision and personal care during recovery periods or caregiver breaks. Individualised plans ensure continuity of care while maintaining residents' routines.
Palliative Care
Specialist palliative care focuses on comfort and quality of life for residents with serious illnesses. Our trained team manages pain and symptoms while providing emotional support for residents and families. The service includes advance care planning and spiritual support tailored to individual needs and preferences.
Dementia Care
Tailored dementia care combines specialist training with person-centred approaches. Staff receive ongoing education in cognitive support techniques while creating safe environments that promote independence. The service includes structured activities designed to maintain cognitive function and emotional wellbeing for residents with varying stages of dementia.
People
Laurence Baughan
Director
Director since 1990 with a Social Care diploma, Laurence expanded care provision to include nursing services. Combines historical knowledge with modern management practices, maintaining family values while driving innovation in care delivery.
Felicity Dennis
Registered Manager/Matron
BSc-qualified palliative care specialist with multiple management qualifications. Leads nursing teams with 150+ years combined experience, focusing on staff development and quality improvement while maintaining hands-on care practices.
Nicola Mason
Deputy Matron
Registered Mental Health Nurse with extensive elderly care experience. Brings leadership skills and specialist knowledge in resident wellbeing, focusing on high care standards and staff mentorship since joining in 2022.
Ruth Fredericks
Kitchen Manager
40-year culinary expert managing kitchen operations since 1989. Ensures nutritious, home-cooked meals for residents while leading kitchen staff in maintaining high food preparation standards and dietary requirements.
Karen Stepens
Domestic Supervisor
Joined in 2015, progressing from carer to housekeeping supervisor. Leads cleaning teams in maintaining hygienic environments across the Victorian property while ensuring standards align with care home requirements.
Questions
What types of care does Laurel Care Home provide?
We offer residential, nursing, respite, palliative and dementia care for 60 residents in individual en-suite rooms, all registered with the Care Quality Commission.
How does the admission process work?
Prospective residents undergo a pre-admission assessment to tailor care plans. We work with families and healthcare professionals to ensure smooth transitions and continuity of care.
Can families visit residents?
Yes, we encourage family involvement in care planning and regular visits. Our CQC reports highlight positive family engagement as part of our person-centred approach.
What staff training programs are available?
Staff receive ongoing training including formal qualifications, manual handling certification and specialist dementia care education to maintain high care standards.
How is medical care coordinated?
Our registered nurses collaborate with visiting healthcare professionals and GPs. The home maintains strong local healthcare partnerships to ensure comprehensive resident support.
What happens in emergency situations?
While unplanned hospital admissions are rare, our experienced team handles emergencies with immediate assessment and appropriate escalation to healthcare providers.
Reviews (2)
Linda Exley
Aug 14, 2019
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My dad spent his last few months at Laurel Care Home and i cant thank and praise them enough for the love, care and support every member of their team gave to him. Thankyou
Jacquline Read
Jul 20, 2019
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Laurel Care Home is an excellent home and has cared for my mother so well for the past year. The staff are excellent and very friendly, it is clean, well run and I cannot fault it
