UIA | Award-Winning Insurance Services in Manchester

Business Details

Emergency

services

Award-Winning Insurance Services in Manchester

At UIA, we revolutionise insurance through innovative technology and customer-centric solutions. Established to simplify the insurance process, we leverage partnerships with leading UK insurers to deliver competitive pricing and comprehensive coverage. Our award-winning platform eliminates lengthy questionnaires, enabling instant policy acquisition while maintaining 5-star Defaqto-rated protection. With over a decade of combined expertise in risk management, our team ensures transparency through zero hidden fees, flexible payment structures, and guaranteed repair services. We prioritise policyholder security with features like 1m trace-and-access cover, accidental damage protection, and 24/7 emergency assistance.

Our commitment to excellence is evidenced by regulatory authorisation from the Financial Conduct Authority and consistent customer recognition for service quality. We maintain rigorous industry standards through annual compliance audits and continuous product development. Our operational history demonstrates sustained innovation in home, gadget, and travel insurance sectors, supported by robust legal and financial frameworks. Client trust is reinforced through clear communication channels, including dedicated claims teams and multi-channel support available seven days a week.

Services

Home Insurance Gadget Insurance Car Insurance Travel Insurance Pet Insurance Legal Protection Home Emergency Cover

Highlights and features

We utilise award-winning technology for instant policy issuance
Our policies maintain 5-star Defaqto ratings for quality assurance
Transparent pricing with zero hidden fees or charges
24/7 medical helpline and emergency assistance services
Guaranteed repair services with 1-year workmanship guarantees

Associations and certifications

Financial Conduct Authority

What people say

Competitive premiums Award-winning technology Uncomplicated process Affordable prices Professional care

Website

Update Listing

Services

Home Insurance

Our home insurance provides comprehensive protection for residential properties with buildings cover up to 1m and contents cover options from 75k to 100k. Policies include accidental damage coverage, trace-and-access for leak repairs, and alternative accommodation provision during uninhabitable incidents. Additional benefits feature garage/outbuilding protection, technology equipment cover, and 1-year repair guarantees while maintaining Defaqto 5-star quality standards.

Gadget Insurance

Specialised coverage for mobile devices and electronics purchased within the UK with up to 12 months of ownership eligibility. Policies protect against theft, accidental damage, breakdown, and liquid ingress with global coverage and unlimited claims. Additional features include 150 accessory protection, unauthorised call coverage up to 10,000, and data-loss assistance while excluding intentional damage or cosmetic issues.

Travel Insurance

Comprehensive travel protection offering 24/7 medical assistance, emergency evacuation, and coverage for trip cancellations or interruptions. Policies include winter sports coverage options, pre-existing medical condition declarations, and flexible single/multi-trip options with dedicated claims support available through multiple contact channels including emergency helplines operating round-the-clock.

Car Insurance

Motor insurance solutions with flexible coverage options including comprehensive protection, breakdown assistance, and legal expense coverage. Policies feature 24/7 roadside assistance, hire car provision during repairs, and dedicated claims management with extended hours support available through multiple communication channels including online registration portals and telephone helplines.

Legal Protection

Specialist legal coverage providing up to 150,000 in protection for family-related legal matters including employment disputes, property boundary issues, and personal injury claims. The policy offers access to qualified legal professionals, document preparation services, and court representation support while maintaining clear exclusions for commercial litigation and pre-existing disputes.

Questions

How do I obtain an insurance quote?

Use our online platform for instant quotes or contact our sales team during operating hours for personalised assistance with policy options and pricing.

What are the policy renewal terms?

We offer automatic renewal with best-price guarantees, though customers may opt-out through their account settings or direct communication with our renewal team.

How do I make a claim?

Contact the dedicated claims department for your specific policy type using the contact details provided in your policy documentation during specified operating hours.

Are there payment plan options?

We provide monthly direct debit or annual payment options with flexibility to manage renewal preferences through your online account.

What coverage exclusions apply?

Standard exclusions include intentional damage, normal wear-and-tear, and unauthorised modifications detailed in policy documentation provided at point of sale.

How are complaints resolved?

Contact our customer service team directly or submit written complaints to our Stevenage office with resolution attempts within eight weeks before escalation to the Financial Ombudsman Service.

Reviews (7)

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Fran Turko

Jun 30, 2021 Report

Positive:Professionalism
Taken out home insurance with home emergency cover and had two incidents which they dealt with professionally and promptly great service thank you

Samantha McLauchlin

Dec 22, 2020 Report

I've recently had leak through my roof caused during a storm. Claim turned down as apparently not storm damage as didn't rain enough, 2 days later it did but I'd already made the claim. Surveyor said the leak was caused by the strong winds blowing the rain up under the tiles causing the leak. No damage to roof externally so hardly something I could have forseen and prevented. Very poor service especially as only went with them as suggested for NHS employees. Will be cancelling my policy.

Aaron Hunt

Sep 26, 2020 Report

Critical:Quality
Don't use them. My father had a policy for 16 years and when his gutters came down in a storm, they said it was due to wear and tear and would not pay out.

William Stavely

Sep 20, 2020 Report

This business masquerades as the go-to place for trade unionists who wish to avoid the skulduggery of the capitalist providers. Indeed they mention an implied absence of "a raft of exclusions" in their policies as one of the reasons to use them. When waiting on their line listening to music, while attempting to contact them to discuss the myriad of exclusions in their travel insurance policy, l had time to contemplate one of the other arguments they use as a justification for using their agency: "does a low price come at the expense of a good service"? While they they trumpet this in their renewal

Chris Webb

May 17, 2020 Report

I had an email conversation with Georgina at UIA this morning to update some details on my policy - she was so helpful and sorted everything out very quickly - I can't praise her enough! And I've just had my renewal letter arrive in the post - it's only increased by a few pounds since last year, so no question, UIA has my business for another year.

Natasha J.

Dec 08, 2019 Report

Jackie (Jaqueline Carter) is amazing, friendly, professional and got me a great price for my home insurance! All in an hour too! Haven't had to make a claim but sales lady just perfect! Thank you Jackie,
Natasha Jobsz

Bernard Melling

Aug 17, 2019 Report

We have been a customer for a year,when our renewal came through and the premium has increased by 25%..... we have made no claims and our circumstances have not changed. Having been recommended by my union I believe I and possibly many others have been duped by an unscrupulous company.. My sincere advice is not to do business with this company!