Business Details
27 Years
experience
Trusted Caravan Insurance Claims Handling
Established in 1999, Ashwick Claims Services has built a reputation as a trusted partner in claims handling and loss adjusting for the caravan and leisure home insurance industry. Our directors bring over 30 years of combined experience in insurance and customer service, working closely with major providers to deliver tailored solutions. We prioritise transparency, integrity, and precision, ensuring every claim is assessed fairly and efficiently. Our nationwide network of engineers and salvage agents enables prompt, professional service across the UK, Ireland, and Europe. We specialise in direct claimant liaison, damage assessment, repair coordination, and dispute resolution, while maintaining strict adherence to policy terms.Our fixed-fee model ensures cost-effectiveness for insurers, freeing internal resources for core business activities. We pride ourselves on being guardians of our clients' reputations during challenging times, combining technical expertise with empathetic communication. With a focus on continuous improvement, we invest in relationships and processes to enhance customer satisfaction and operational efficiency. Our commitment to excellence is reflected in our detailed reporting, timely responses, and seamless integration with insurer workflows. For policyholders, we strive to simplify the claims process, offering clarity and support during stressful periods.
Services
Claims Handling
Loss Adjusting
Damage Assessment
Dispute Resolution
Salvage Management
Details
- Year established: 1999
Highlights and features
- Over 20 years of specialist experience in caravan insurance claims
- Extensive UK-wide network of engineers and salvage agents
- Fixed fee structure with no upfront costs
- Commitment to transparency and policyholder communication
- Proven processes for rapid, accurate claim resolution
Services
Claims Handling
We manage the complete claims lifecycle from instruction to settlement. Our process includes direct claimant communication, policy term verification, and coordination with repair specialists. With a focus on accuracy, we ensure fair assessments while protecting insurer interests. Our nationwide network enables rapid response to policyholder needs.
Loss Adjusting
Our qualified engineers conduct thorough inspections to determine loss extent. We provide detailed reports with photographic evidence and repair cost estimates. This service ensures claims are settled based on factual data while maintaining compliance with regulatory standards and policy conditions.
Dispute Resolution
We mediate between insurers and claimants to resolve disagreements over coverage or valuation. Our team applies industry expertise to negotiate fair outcomes, supported by technical evidence and policy analysis. This service minimises legal escalation risks for insurers.
Salvage Management
Our network of salvage specialists handles damaged property disposal to maximise recovery value. We coordinate secure storage, condition assessment, and auction processes while maintaining full documentation for insurer records and regulatory compliance.
24/7 Emergency Support
While not offering 24/7 services, we prioritise urgent claims through rapid initial contact and expedited assessments. Our team ensures critical cases receive immediate attention during standard business hours to minimise policyholder disruption.
People
Robert Arnold
Director
With over 30 years in the insurance industry, Robert Arnold brings extensive claims management expertise. He oversees operational strategy and client relationships at Ashwick Claims Services.
Mick Lister
Director
Mick Lister combines 30+ years of customer service experience with technical insurance knowledge. He focuses on service quality assurance and network development across Ashwick's operations.
Questions
What types of insurance claims do you handle?
We specialise in caravan and leisure home insurance claims, including touring caravans, static caravans, motorhomes, log cabins, and park homes.
How quickly will you respond to a new claim?
We aim to contact claimants within one business day of instruction and provide regular progress updates throughout the process.
Do you work directly with policyholders?
Yes, we liaise directly with policyholders while keeping your insurer informed, ensuring transparency and efficient claim resolution.
How are your fees structured?
We operate on a fixed-fee basis, charging only once the claim is finalised, with no upfront costs to insurers.
Can you handle complex or disputed claims?
Our team specialises in resolving complex cases through technical expertise, negotiation skills, and thorough policy interpretation.
What areas do you cover?
We operate nationwide across the UK, Ireland, and mainland Europe through our established network of specialists.
Reviews (3)
David Oliver
Jan 27, 2022
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My Caravan was damaged in Storm Arwen 8 weeks ago. Ashwicks were appointed to deal with the claim. I have received no updates from Ashwicks and have had to chase Ashwicks and a 3rd party loss adjuster for information. However despite my efforts there has been no progress other than to say the van is repairable. They have not had estimates and have not taken any further action to mitigate the damage so the van is now riddled with damp. The customer journey is key to good service and I can honestly say this is by far the worst customer experience I have had the misfortune to have received. My referral
Ann Rennison
Mar 14, 2021
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Ashwick has dealt with my claim quickly and been very helpful and efficient. Trevor who dealt with my caravan flood has been very responsive and has been excellent in putting my mind at rest as I found the whole flood very stressful
Radgiejonn Simpson
Aug 25, 2019
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Probably the rudest ignorant people I've dealt with in my life a Mr Trevor b Jones and an ignorant female assistant sat right next to him screening his calls, after serving many years in the army, I cant ever remember even a Sargent major speaking to me that way,
I helped settle a claim for a 72 year old man who received a stolen caravan from me, I paid ashwick 1500 to settle a claim as I had originally bought the caravan not realizing it was a stolen caravan,
Now I'm trying to get help and information to retrieve the 1500 from the person I originally bought it from,
And they are very rude
I helped settle a claim for a 72 year old man who received a stolen caravan from me, I paid ashwick 1500 to settle a claim as I had originally bought the caravan not realizing it was a stolen caravan,
Now I'm trying to get help and information to retrieve the 1500 from the person I originally bought it from,
And they are very rude
