Business Details
14 Years
experience
Emergency
services
Impartial Financial Advice Glasgow
The Insurance Helpline is a family-run, Glasgow-based financial advisory company established in 2012. We prioritise impartiality, offering access to the entire market of insurance providers to ensure clients receive tailored, cost-effective solutions. Our team combines legal, medical, and financial expertise to address complex needs, including pre-existing conditions and estate planning. With FCA authorisation and a 10,000+ client base, we focus on transparency, long-term relationships, and holistic financial guidance. Our approach integrates medical insights with financial planning to secure optimal policy outcomes.We specialise in life insurance, critical illness cover, mortgages, and business insurance, supported by compliance and regulatory expertise. Client satisfaction drives our 24/7 availability and personalised service, reflected in our 100% mortgage success rate and Trustpilot testimonials. We sponsor community initiatives, aligning health promotion with insurance accessibility. Our team includes qualified professionals like solicitors, medical advisors, and will writers, ensuring comprehensive support for individual and business clients.
Services
Life Insurance
Critical Illness Cover
Income Protection
Mortgage Advice
Will Writing
Business Insurance
Insurance Claims Support
Trust Planning
Pre-Existing Condition Cover
Home Insurance
Details
- Year established: 2012
Highlights and features
- Impartial advice with access to all major UK insurers
- Family-run business prioritising client needs since 2012
- Medical and financial expertise for complex cases
- 100% success rate in mortgage placements
- FCA-authorised with transparent, client-first approach
Associations and certifications
- Financial Conduct Authority
What people say
Exceptional customer service
Knowledgeable staff
24/7 availability
No pressure sales
Successful policy placements
Services
Life Insurance
Life insurance policies provide financial protection for your family in the event of death. We offer tailored solutions across all major UK providers, ensuring appropriate coverage levels at competitive prices. Our specialists consider medical histories and financial circumstances to secure optimal terms, with ongoing support for policy adjustments and claims assistance.
Critical Illness Cover
Critical illness insurance offers financial security if diagnosed with specified serious conditions. Our advisors evaluate individual risk profiles and pre-existing conditions to source suitable policies. We provide guidance on policy terms, exclusions, and claims processes, ensuring clear understanding of coverage for illnesses like cancer, heart attacks, and strokes.
Mortgage Advice
Impartial mortgage advice covering first-time purchases, remortgaging, and buy-to-let investments. With access to the entire market, we secure competitive rates tailored to individual financial situations. Our FCA-authorised advisors explain different mortgage types, assist with applications, and provide ongoing support throughout the loan term.
Will Writing
Professional will writing services ensure your assets are distributed according to your wishes. Our Society of Will Writers-registered advisor creates legally binding documents, including trusts and power of attorney arrangements. We guide clients through inheritance tax implications and help prevent delays in estate administration.
Business Insurance
Comprehensive business insurance solutions for diverse industries, from retail to professional services. We assess operational risks to recommend appropriate coverage levels, including liability protection, property insurance, and key person cover. Our advisors help businesses understand policy terms and navigate claims processes efficiently.
People
Fenella Pole
Director Financial Adviser
BA (Hons), LLB qualified solicitor with over 10 years' experience in financial services. Specialises in combining legal expertise with insurance advice to create comprehensive estate plans.
Kieran Pole
Financial Adviser Business Insurance Specialist
Experienced financial adviser focusing on business insurance solutions. Recognised for exceptional client support, including out-of-hours assistance and complex case management for clients with pre-existing conditions.
Indira Pole
Trust Will Estate Adviser
MBBS, FFARCS qualified medical doctor with specialist knowledge in trust planning. Member of the Society of Will Writers, providing expert guidance on inheritance tax mitigation and estate preservation.
Jaya MacDonald
Home Insurance Adviser
Specialist in residential insurance solutions, helping clients secure policies with insurers rated for excellent claims performance across the UK.
Keshan Nahar
Business Development Manager
Responsible for expanding commercial insurance offerings, maintaining relationships with business clients, and ensuring tailored coverage solutions for diverse industry sectors.
Questions
What financial services does The Insurance Helpline offer?
We provide life insurance, critical illness cover, income protection, mortgages, will writing, business insurance, and support for pre-existing medical conditions.
How does The Insurance Helpline differ from other advisers?
We're family-run with medical and legal expertise, offering impartial advice across all UK insurers while prioritising client needs over sales targets.
Can you help with complex insurance cases?
Yes, our team successfully handles cases involving pre-existing conditions, medical complexities, and challenging insurance claims negotiations.
Are your financial advisers qualified?
All advisers are FCA-authorised with specialist credentials, including solicitor qualifications, medical expertise, and will writing certifications.
Do you offer 24/7 client support?
While not fully 24/7, we provide flexible availability including evenings and weekends to accommodate client schedules.
How do you handle insurance claims assistance?
We guide clients through the entire claims process, providing documentation support and liaison with insurers to ensure timely settlements.
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Reviews (1)
Kevin Morgan
May 17, 2017
Report
Kieran Pole was introduced to me through BNi Horizon. his review showed me that I needed to update my policy and through his diligence I got much improved life and critical illness cover. Many thanks.
