Business Details
22 Years
experience
Your Trusted Real Estate Partner in Gateshead
Established in Low Fell, Gateshead in 2004, Suzanne Graham is a privately owned and independently operated company dedicated to delivering exceptional personal service. Founded by Suzanne Graham, a highly experienced professional, our agency specialises in property sales, rental management, and comprehensive property services for quality local properties. Our growth has been driven by expanding premises and serving surrounding areas while maintaining a focus on client satisfaction. Our team comprises highly trained individuals personally selected for their expertise, professionalism, and commitment to customer service. We combine extensive industry experience with a deep understanding of market conditions to deliver consistent results for clients.Our approach balances professionalism with individualised attention, ensuring clients receive the same high-quality service we would expect ourselves. We prioritise transparency, responsiveness, and long-term relationships, evidenced by our loyal client base returning for multiple transactions. Our reputation for excellence in the local area is built on years of navigating both challenging and favourable market conditions. We remain committed to evolving with client needs while upholding our founding principles of integrity and service excellence.
Services
Property Sales
Lettings Service
Property Management
Home Surveys
Structural Surveys
Energy Certificates
Solicitor Referrals
Details
- Year established: 2004
Highlights and features
- We offer 20+ years of combined experience in local property markets
- Our team provides tailored property solutions with individual attention
- We guarantee transparent communication throughout the transaction process
- Our proven letting service ensures timely rental payments for landlords
- We maintain rigorous compliance with property industry regulations
Associations and certifications
- The Property Ombudsman
Services
Property Sales
Our property sales service specialises in marketing residential properties through targeted online campaigns and local market expertise. We provide professional valuations, photography, and negotiation support to achieve optimal sale prices. Our team handles transactions from initial listing to completion, ensuring compliance with all legal requirements.
Lettings Service
We offer comprehensive landlord solutions including tenant sourcing, contract management, and regular payment collection. Our service guarantees timely rental income while handling maintenance requests and property inspections. We maintain strict compliance with tenancy regulations and safety standards.
Property Management
Our management service covers maintenance coordination, rent collection, and tenant communication for investment properties. We provide regular property condition reports and financial statements while ensuring compliance with housing regulations. Emergency repair services are available during business hours.
Home Surveys
We arrange detailed property surveys conducted by qualified surveyors to assess structural condition and identify potential issues. Services include basic homebuyer reports and full structural surveys for informed purchasing decisions. Survey findings are presented with clear recommendations for remedial work.
Energy Certificates
Our accredited assessors produce Energy Performance Certificates required for property sales and rentals. The assessment evaluates energy efficiency and provides recommendations for improving environmental performance. Certificates are valid for 10 years and comply with current regulations.
People
Suzanne Graham
Director
With over 20 years in real estate, Suzanne founded the agency to deliver exceptional property services. She oversees operations and maintains client relationships while ensuring service excellence across all transactions.
Questions
What property services do you offer?
We provide property sales, lettings, management services, home surveys, structural surveys, energy performance certificates, and solicitor referrals.
How do you handle property complaints?
Clients should first contact their assigned branch, with unresolved issues escalated to Director Suzanne Graham or The Property Ombudsman.
Are your property valuations free?
Yes, we offer complimentary property valuations to help homeowners understand their property's market position.
Do you provide landlord support services?
Our letting service includes tenant management and guaranteed timely rental payments for property owners.
Reviews (4)
Cheryl Burn
Nov 18, 2021
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From the initial valuation of my property to the sale reaching completion, the service I received from Suzanne Graham Estate Agents was first class. A big shout out to Lisa who went the extra mile on many occasions and kept me updated on progress of the sale. I highly recommend Suzanne Graham and can't thank them enough for their professionalism and customer service.
David Carter
Oct 17, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Recently dealt with Suzanne and team who were all fantastic. Even though we had some legal challenges at the opposite end of chain, I was well informed and felt they were always in control of situation. Would absolutely recommend the company and repeat business.
Recently dealt with Suzanne and team who were all fantastic. Even though we had some legal challenges at the opposite end of chain, I was well informed and felt they were always in control of situation. Would absolutely recommend the company and repeat business.
Stephen Williams
Aug 05, 2021
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Positive:Professionalism
Prepared to go the Extra Mile, Kept us up to date every step of the way
Prepared to go the Extra Mile, Kept us up to date every step of the way
Gill Alderson
Aug 02, 2021
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We are very pleased with the service we have received from all the staff involved in our sale and purchase. Everyone has been helpful and supportive with any queries or information we required. The service they have provided has also been very professional
I would recommend this team to anyone looking to sell or buy property
I would recommend this team to anyone looking to sell or buy property
