Business Details
Emergency
services
Trusted Home and Church Insurance Solutions
At Integra Insurance Solutions, we are a virtual insurance company headquartered in Leeds, UK, with a heritage dating back to 1891. Our expertise lies in delivering tailored home and church insurance solutions through three distinct brands: Integra Insurance Solutions, NewLeaf, and Congregational. We combine a progressive technology platform with a data-driven business model to provide service excellence for brokers, intermediaries, and their clients. Our commitment to integrity, innovation, and sustainability underpins every aspect of our operations, from our agile underwriting processes to our net-zero office initiatives.We prioritise employee wellbeing through flexible working, professional development, and partnerships like Champion Health, while actively supporting local communities through charitable giving and the Armed Forces Covenant. Recognised with a 5-star rating in the Insurance Times MGA Survey and Planet Mark accreditation, we strive to balance commercial success with social responsibility.
Services
Home Insurance
Church Insurance
Broker Solutions
Digital Insurance
Claims Handling
Highlights and features
- We offer 24/7 claims helpline support for emergencies
- FCA-authorised with a 4.6/5 rating in Insurance Times MGA Survey
- Planet Mark accredited for sustainability achievements
- Over 130 years of combined insurance expertise since 1891
- Innovative digital platforms for brokers and affinity partners
Associations and certifications
- Financial Conduct Authority
- Planet Mark
What people say
24/7 claims support
Seamless digital processes
Sustainability leadership
Expert underwriting
Strong broker relationships
Services
Home Insurance
We provide comprehensive homeowner insurance policies through selected brokers, offering buildings and contents coverage with optional accidental damage protection. Our policies include up to 1m buildings cover and 75k contents protection, alongside 24/7 helpline support and alternative accommodation assistance. Backed by Accredited Insurance (Europe) Limited's A- AM Best rating, our solutions combine financial security with modern underwriting expertise.
Church Insurance
Our Congregational brand delivers specialist church insurance with tailored coverage for religious buildings, contents, and clergy needs. Policies include protection against fire, flood, and accidental damage, alongside liability coverage and 24-hour claims support. Designed specifically for the unique risks faced by churches and faith-based organisations across the UK.
Claims Handling
We offer 24/7 claims registration through online portals and dedicated phone lines, with UK-based handlers managing cases from submission to settlement. Emergency services include temporary accommodation provision and rapid response from appointed specialists, ensuring minimal disruption for policyholders during stressful situations.
Digital Broker Solutions
Our NewLeaf platform provides embedded digital insurance solutions for brands and affinity partners. This includes automated underwriting, policy management systems, and data analytics tools designed to streamline broker operations while maintaining compliance with FCA regulations.
Sustainable Insurance
We integrate sustainability into all operations through Planet Mark certification, net-zero office initiatives, and technology-driven paper reduction. Our environmental strategy includes donating decommissioned IT equipment to educational projects in sub-Saharan Africa through partnerships like The Turing Trust.
Questions
How do I make an insurance claim with Integra?
Report claims 24/7 via our online portal or phone lines (01274 700 810). Provide policy details, incident description, and supporting evidence like photos or police reports.
What types of insurance does Integra offer?
We specialise in home insurance (buildings, contents, accidental damage) and church insurance, delivered through brokers and affinity partners across the UK.
Is Integra regulated by the FCA?
Yes, Integra Insurance Solutions Ltd is authorised and regulated by the Financial Conduct Authority (FCA) with registration number 495111.
How does Integra support sustainability?
We hold Planet Mark accreditation, operate a net-zero office in Leeds, donate IT equipment to educational projects, and integrate environmental considerations into all business decisions.
Can I get insurance directly from Integra?
Our policies are available exclusively through selected brokers and intermediaries. Use our broker search tool to find a local partner offering Integra solutions.
What accreditations does Integra hold?
We are FCA-authorised, Planet Mark certified, and partner with Accredited Insurance (Europe) Limited, which maintains an A- rating from AM Best.
Reviews (5)
Stoatyboy
Jan 24, 2021
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So called insurance company cancelled my policy because my neighbours guttering leaked. This is classed as flooding apparently. We live on a hill with zero chance of flooding. Im now unable to get insurance because apparently we are a flood risk. An utterly miserable and damaging performance. Thieves that should be closed down. Thieves.
Lorrainekerr
Dec 02, 2020
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I have had two issues with my home, firstly my upstairs dormer went on fire due to halogen spotlights during the first lockdown. Integra home insurance were absolutely there 100% and couldn't help me enough. Offered a direct phone number for anything I needed whilst the claim was being processed too. I felt supported and cared for by the company right through to completion.
Secondly, storm damage to my roof, water dripping through to my dining room, I called them up, they sent someone out to review, had a call the next day to say they would pay for the damage and I was able to organise a company
Secondly, storm damage to my roof, water dripping through to my dining room, I called them up, they sent someone out to review, had a call the next day to say they would pay for the damage and I was able to organise a company
Elaine Armstrong
Aug 21, 2020
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Got told I had a water leak so auger came out. Dug a hole in my path and have left it like that now for 12 weeks. Every time you phone all you get is its in the hands of the loss adjuster. He's a waste of space as well. They haven't even found the leak and found out through my neighbours insurance we haven't even got one. Integra just palm you off when you phone. Absolute waste of space.
Bally Thiara
Jan 15, 2020
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Absolutely awful insurance company. Please please avoid at all costs otherwise you will be sorry. When it comes to renewing my home insurance again I will definitely be using a different insurance company. This insurance company has so many bad reviews because they are totally hopeless and useless. If I had known before and read their reviews I would not have taken out my home insurance with them.
One star is too good for this company. This company is conning people out of there money and when customers need thier help they get themselves out by looking for loopholes in your policy. Called the
One star is too good for this company. This company is conning people out of there money and when customers need thier help they get themselves out by looking for loopholes in your policy. Called the
Kaie Turner
Dec 06, 2019
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Absolutely disgusting insurance company, in 30 years never claimed and told to get quotes for a bathroom which leaked into kitchen !! they refused to pay the amount it would cost , quoting a pay out that would not even cover a toilet seat!! stay well clear if you want insurance , also Virtus Validations who they use are never working for the public, bunch of people sat behind a desk who know nothing about the job
