Business Details
Your Trusted Insurance Partner in Edinburgh
Edinburgh Risk Management General stands as one of Scotland's last independent insurance brokers, serving clients in Edinburgh, Haddington, and Kelso. With roots tracing back over a century, our firm has built its reputation on a personal approach to insurance needs, prioritising tailored advice for individuals, families, SMEs, and businesses. Our experienced teams specialise in both commercial and personal insurance, offering comprehensive risk management solutions that address both threats and opportunities. We maintain strong relationships with insurers and specialists to secure optimal coverage and fair premiums for our clients. As an FCA-authorised entity, we uphold the highest standards of professionalism and regulatory compliance.Our dedicated claims team provides empathetic support throughout the claims process, ensuring realistic settlements and advocating for uninsured losses where appropriate. Operating from three regional offices, we combine local market knowledge with industry expertise to deliver bespoke insurance strategies. Our commitment to client-centric service remains unchanged since our founding, ensuring continuity in a rapidly evolving market. We specialise in sectors including construction, haulage, hospitality, manufacturing, and property ownership, among others. With a focus on transparency and long-term relationships, we continue to serve generations of clients across Scotland.
Services
Business Insurance
Private Client Insurance
Risk Management
Claims Handling
Household Insurance
Commercial Insurance
Motor Trade Insurance
Property Owners Insurance
Travel Insurance
Holiday Home Insurance
Highlights and features
- We offer over a century of independent insurance expertise in Scotland
- Our dedicated claims team advocates for fair settlements on your behalf
- Personalised approach combining local market knowledge with industry specialism
- FCA-authorised firm maintaining highest regulatory and professional standards
- Specialist coverage across 12+ commercial sectors including construction and hospitality
Associations and certifications
- FCA
Services
Business Insurance
Our business insurance solutions protect companies across multiple sectors including construction, hospitality, and manufacturing. We provide tailored policies addressing property damage, liability, and operational risks while offering specialist coverage for unique business needs. Our experienced brokers ensure comprehensive protection aligned with specific industry requirements.
Private Client Insurance
We deliver customised personal insurance solutions covering household, motor, and travel needs. Our approach focuses on individual circumstances, offering flexible coverage options and expert guidance to ensure appropriate protection for homeowners, drivers, and frequent travellers across Scotland.
Risk Management
Our risk management service identifies potential threats and opportunities for businesses, developing mitigation strategies before implementing insurance solutions. We work closely with clients to create comprehensive risk frameworks that enhance operational resilience and protect against financial losses.
Claims Handling
We provide dedicated claims assistance guiding clients through the entire process from initial documentation to final settlement. Our team negotiates with insurers on your behalf, ensures fair compensation, and provides ongoing support for complex claims involving uninsured losses.
Household Insurance
Our household insurance policies protect residential properties against damage, theft, and liability claims. We offer standard and bespoke coverage options for primary residences, holiday homes, and properties undergoing renovation, with flexible terms to suit different homeowner requirements.
People
Diane Mackie
Managing Director
With extensive industry experience, Diane leads our commercial insurance division, specialising in complex risk assessments and corporate policy development across multiple business sectors.
Jenny McAuslan
Commercial Manager
Jenny oversees business insurance operations, focusing on client relationship management and market analysis to deliver competitive insurance solutions for Scottish enterprises.
Nicky Mclean
Private Client Manager
Nicky manages personal insurance services, ensuring tailored coverage solutions for individual clients while maintaining strong insurer relationships to secure optimal policy terms.
Joyce Coleman
Claims Director
As lead claims specialist, Joyce coordinates our claims handling process, providing expert guidance and advocacy during insurance claim negotiations for both personal and business clients.
Rhian Dickinson
Account Executive
Rhian supports both commercial and private clients with policy administration and risk assessment, leveraging local market knowledge to enhance insurance strategy development.
Questions
What insurance services do you offer for businesses?
We provide comprehensive commercial insurance across 12+ sectors including construction, hospitality, manufacturing, and property ownership, with specialist risk management support.
How does your claims handling process work?
Our dedicated claims team guides you through documentation, negotiates settlements, and advocates for uninsured losses while maintaining regular communication throughout the process.
What makes your insurance brokerage different?
As one of Scotland's last independent brokers with century-old heritage, we combine personal service with specialist market knowledge across both personal and commercial insurance.
Do you offer insurance solutions for individuals?
Yes, we provide tailored personal insurance including household, motor, travel, and holiday home policies with a focus on individual client needs.
Which geographic areas do you cover?
We operate from Edinburgh, Haddington, and Kelso offices, serving clients across central Scotland and the Scottish Borders region.
Are you regulated by financial authorities?
Yes, Edinburgh Risk Management General Ltd is authorised and regulated by the Financial Conduct Authority (FCA) for insurance broking activities.
