Business Details
22 Years
experience
Emergency
services
Expert Plumbing & Heating Solutions in Bishops Stortford
Established in 2004, Smiths Plumbing and Heating has built a reputation for delivering high-quality plumbing and heating solutions to domestic and commercial clients across Bishops Stortford and surrounding areas. Our team of Gas Safe and OFTEC-registered engineers brings over 60 years of combined engineering experience to every project, ensuring safe, efficient, and reliable service. We specialise in gas, oil, and LPG boiler installations, repairs, and maintenance, alongside comprehensive plumbing services ranging from minor repairs to full system installations. Our commitment to excellence is reflected in our free, no-obligation quotations, tailored advice from owner Justin Smith, and comprehensive warranty coverage on all work. With a focus on personalised service and customer satisfaction, we maintain strong relationships with industry-leading suppliers to deliver durable, code-compliant solutions.Our engineers undergo regular training, including Kamco power flushing certification, to stay at the forefront of technical advancements. Backed by glowing testimonials praising our punctuality, professionalism, and attention to detail, we prioritise clear communication and minimal disruption to your property. As a locally owned business, we understand the specific needs of our community and strive to exceed expectations through transparent pricing and proactive maintenance reminders. Our Gas Safe accreditation (163180) and OFTEC registration (C12685) underscore our adherence to the highest industry standards, while our 24/7 emergency response capability ensures peace of mind for urgent situations.
Services
Plumbing Installations
Gas Boiler Services
Oil Boiler Services
LPG Boiler Services
Power Flushing
Unvented Hot Water Systems
Gas Safety Certificates
Legionella Risk Assessment
Emergency Repairs
Bathroom Installations
Details
- Year established: 2004
Highlights and features
- Over 60 years combined engineering experience with Gas Safe and OFTEC accreditations
- Free, no-obligation quotations tailored to individual requirements
- 24/7 emergency response for urgent plumbing and heating issues
- Comprehensive warranty coverage on all installations and repairs
- Proactive maintenance reminders and certified Legionella risk assessments
Associations and certifications
- Gas Safe
- OFTEC
What people say
Quick response
Professional engineers
No disruption
Excellent service
Great communication
Services
Gas Boiler Services
Our Gas Safe-registered engineers provide annual inspections, flue emission analysis, and component cleaning for natural gas boilers. We offer installation, breakdown repairs, and smart control integration while maintaining compliance with safety regulations. Customers benefit from proactive service reminders and carbon monoxide alarm installations.
Oil Boiler Services
OFTEC-certified technicians deliver comprehensive oil boiler maintenance, including nozzle replacement, oil filter cleaning, and tank inspections. We supply and install new oil boilers and tanks while offering emergency repairs and compliance certifications for residential and commercial properties.
Power Flushing
Kamco-certified engineers perform power flushing to remove debris from heating systems, improving efficiency and longevity. The service includes expansion vessel installation, magnetic filter fitting, and a 2-year guarantee, with transparent costings for any required component replacements.
Gas Safety Certificates
We provide Gas Safe-certified safety checks and Landlord Gas Safety Records for boilers, fires, and cookers. Our engineers issue official certificates for rental properties while ensuring compliance with legal requirements for tenant safety.
Legionella Risk Assessment
Certified specialists conduct Legionella risk assessments for commercial properties, examining pipework, tanks, and outlets. We offer testing services and mitigation strategies to prevent bacterial growth in water systems, ensuring health and safety compliance.
People
Justin Smith
Owner
Justin has led Smiths Plumbing and Heating since 2004, combining technical expertise with customer-focused management. He provides direct consultation for complex projects and ensures adherence to industry standards.
Helen
Office Manager
Helen coordinates customer inquiries and service scheduling, maintaining our proactive communication approach. She manages appointment reminders and client follow-ups to ensure service continuity.
Andy
Senior Engineer
Andy specialises in emergency boiler repairs and system installations, consistently praised for rapid response times and meticulous workmanship in customer testimonials.
Martin
Plumbing Engineer
Martin delivers expert leak repairs and bathroom installations, noted for courteous service and attention to detail during domestic projects.
Matt
Heating Engineer
Matt focuses on heating system upgrades and complex plumbing challenges, combining technical skill with problem-solving expertise for commercial clients.
Questions
Do you provide emergency plumbing services?
Yes, we offer urgent response for critical issues like leaks and boiler failures, with engineers available outside standard office hours.
Are your engineers certified?
All engineers hold Gas Safe (163180) and OFTEC (C12685) accreditations, with specialist training in power flushing and Legionella risk assessments.
How often should boilers be serviced?
Annual servicing is recommended for gas, oil, and LPG boilers to ensure safety, efficiency, and warranty compliance.
Do you work with commercial clients?
Yes, we provide installations, maintenance, and safety certifications for commercial properties including offices and educational institutions.
What areas do you cover?
Based in Bishops Stortford, we serve Hertfordshire and surrounding regions for both domestic and commercial plumbing and heating needs.
Do you offer guarantees on work?
All installations and repairs include warranty coverage, with power flushing services guaranteed for 2 years.
Reviews (4)
Liam Doyle
Jul 24, 2021
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Professional and polite service. Problem dealt with quickly and efficiently. Will always use Smiths for my plumbing and heating requirements.
Linda Sams
May 14, 2021
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I have used Smiths for some years and was initially very happy with them and put further work their way. However, a replacement shower screen, was fitted too low, which was corrected, but the damage caused to the rubber seal meant that the seal needed replacing. Smith's own fitter advised it needed replacing, but the owner refused to undertake the replacement work, instead quoting for a complete new screen at my expense. In addition they did not turn up for a booked water tank service and instead of an apology, the owner advised he did not want to continue to work with us a clients. I believe I
Guy Plant
Jun 18, 2019
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Critical:Quality
We have used this company for our annual boiler service for the past 2 or 3 years - lately we have noticed a sharp decline in the attitude of the owner. We suspect they are getting too busy and are consequently neglecting their loyal customers. In any case we will not be using Smiths Plumbing & Heating in future.
We have used this company for our annual boiler service for the past 2 or 3 years - lately we have noticed a sharp decline in the attitude of the owner. We suspect they are getting too busy and are consequently neglecting their loyal customers. In any case we will not be using Smiths Plumbing & Heating in future.
Terry Davies
May 07, 2016
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Excellent prompt reliable helpful service and reasonably priced. Dealt with my emergency within hours.
