Plumbox

Weve had a fantastic experience using Plumbox. Michael was extremely courteous and listened to our preferences during our initial consultation and made sure the installation of our new boiler and radiators ran smoothly. The pipe work that Curtis installed for the boiler was very neatly done. Curtis and Kai were exceptionally, respectful, professional and polite always - never have we dealt with such a courteous plumbing company, which includes great communication from Ciaran in the office. Fantastically, they tidy and clear up every day, taking away the waste, no need for a skip, which was much appreciated. Extremely punctual and reliable.
Would highly recommend!

We wanted our en-suite bathroom reworked, and Plumbox were recommended by a friend. From the very outset they made sensible advice on how we might best achieve what we wanted in the most economical way, helping us with the design, and putting us in touch with the supplier. The job was started on the agreed date. They were very tidy and cleaned up every evening. They said the job would take a week, but took 8 days. The delay was waiting for a final part to arrive. We had a few teething problems (not their fault) but they returned promptly and solved the problem. The contract price was below what we expected, and the job was brilliantly executed on time. Would recommend without hesitation or reservation

Great communication, dependable and reliable service from first communication to work being completed, more than happy with the professional work carried out by Michael during his visit.

We have been really pleased with the work carried out by Plumbox. We would especially like to commend Adam who re-fitted our en-suite. He was very polite and considerate. Adam also took pride in his work and attention to detail. The only criticism we have is the communication with Michael and the Plumbox General Office. They were very aware that this was not always as good as it should be but despite this I have no hesitation in recommending Plumbox. I would also recommend Adam as a person who could be depended to complete the work to a high standard. I am happy to give Plumbox 5 stars for Adam's hard work.

The best plumbers we've ever had. Very fast to respond with sorting our boiler fault; an efficient and friendly service. Would definitely recommend the Plumbox Team.

Very helpful plumber, fitted new CH cylinder pwithout drama and was happy to answer all my questions.

Great company .
Communication was excellent and engineer punctual and knowledgeable.
When I had a problem with the settings on my underfloor heating I was given a very prompt call back and the advice I needed which avoided me having to pay for a call out .

As with any work requests I always research 3 or so reputable traders. On calling Plumbox I spoke with Ciaran. Ciaran was friendly, professional and informative. I decided to go with Plumbox in the end. The friendly reception drew me to Plumbox. The plumber was on time, quick to carry out the annual boiler service. I would recommend Plumbox and would also use them again.

Plumbox have just installed a new boiler for us and carried out a complete refurbishment of our cloakroom - new fittings, floor and wall tiles. They made everything as easy as possible for us, and all the work was completed to a very high standard. The two plumbers, Adam and Kai, were extremely reliable, respectful and friendly.

Fixed a leak in bathroom when they said they would. Had to move a lot and rip a lot out to get to where the leak had damaged but the bathroom looks exactly as it used to as a consequence and the leak is fixed. Pleasant to deal with and came round exactly when thy said they would.

Plumbox did a great job at resolving my shower pump issue. The my house had an incorrectly fitted shower pump which stopped working after I had moved in. Not knowing anything about plumbing or shower systems, it was great to have the issues explained clearly to me, for the work to be carried out quickly. The communication from Plumbox was great and they were always happy to answer my questions. Will definitely use them again.

Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!

We have used Plumbox several times and have always found them prompt, efficient and very friendly and helpful.

Installed a new whole central heating system (gas pipes, combi boiler, radiator), gas cooker and outside water taps. Really happy with the service and information throughout the process from quote to completion. Michael is very responsive and get in touch with us the whole time.

The fact I like most is that it's easier to get in touch with him (who is in charge) directly and customise your needs even in the middle of the installation, unlike big companies where you ask a question and it takes ages to get back and you only speak to the admin/receptionist and cannot speak directly to the person in charge. You can ask questions and opinions from him. They will explain to you which is most suitable for your needs. During the installation, we requested to upgrade one of the radiators, and install an outside tap at the front of the house, which was done quickly. We also requested to customise the combi boiler and flue location and the way it is attached to the wall and also to upgrade the wireless control to Google Nest, which Michael agreed to do it straightaway.

Price wise, the quote is very reasonable compared to others and the radiators used are of good quality. You will know if you shop around and ask quote from others.

The installation time is great although it took just one more day than expected. But this is due to the fact that they are installing a whole new system (not just replacing old rads or boiler). They explained that they want to get it right in the first place rather than rushing to finish it, and then homeowner faces with issues later down the line. I prefer this way and I can see his whole team is doing their best. When I am writing this review, it's almost 3 weeks since completion. And I don't see any issue like leaks or gas smell or such.

They took extra care during the installation to control dirts and dusts like laying plastic sheets throughout, covering items as needed, vaccuming at the end of each day, etc. They cleared everything after completion including the old hot water tank, loft cold water tank and all old pipes.

Thanks Michael and his team for their brilliant service. Can't recommend enough... :)

Plumbox are brilliant! Very reliable and quick to respond. They have carried out lots of work for us and always to a very high standard. Would not hesitate to recommend them to anyone in need of a trustworthy plumber / gas engineer.

My Nan had two lads come out on bank holiday, they did a great job! Highly satisfied! Would recommend!

I am glad to wholeheartedly recommend Mr Michael Thomass PLUMBOX, the local Cambridgeshire boiler & plumbing company who in October 2023 fitted an excellent new boiler and did much else besides so as to get my heating-system running like Swiss clockwork in my 1980s four-bedroomed home here in Newnham.
Director Mr Thomas phoned up & came to evaluate my needs for a new boiler within hours of my enquiry, and then his expert Engineer Mr Dan Cutts, fitted it. Dan was a pleasure to have around the house for his cheerful focus on his work that he clearly took satisfaction in doing thoroughly, and all I had to do was fuel him with an occasional cup of coffee and shortbread biscuits. If a new boiler is going to work at its best and the warranty hold good, it benefits from the system flush-through and other sundry works to boiler-piping and flue, particularly on older kit and all these works were included within the quotea quote that was very fair and competitive with other firms [other firms who were far less impressive in their going about a quote]; and let me emphasis that Plumbox was a FAR more attractive option than the impersonal goliath of British Gas. So, if you want old school trustworthy and cheerful pride in their work, then I warmly encourage you to invite a visit from Plumbox.
Dr Nick Baylis, 22 years a homeowner in Cambridge

Plumbox are fantastic. They are reliable, helpful and friendly. The staff are wonderful and they make everything so easy. Verena and Ciaran especially are great! I would not hesitate to recommend Plumbox to anyone.

Great company. Was able to fit a major job within a short space of time after the original quote. Very good after sales support when we had a slight problem. A plumber was sent to us within a couple of hours. We have no hesitation in recommending this company.

Quick reply
Professional
Service provided as expected

We used Plumbox to change our conventional boiler to a combination one and all new radiators.
Michael was very helpful, from the survey to the installation they have been very professional, fast and clean.
We would definitely recommend that and hopefully used them for future projects in the house.

Really impressed with the service provided. The service from initial contact to having a new boiler was so quick and felt really easy.

Have used plumbox both at my house and recommended them to landlords I know.
Highly recommended very professional service.

Great communication from start to finish, and took great care in my home, leaving it immaculate when finished. Thank you

We contacted Michael after our (hidden) toilet cistern failed late one evening (8/8/18). He very kindly talked us through locating the stopcock feeding the cistern that very evening, and gave us the details of an online plumbing supplier, and the parts that we needed to order, next day. He then fitted the parts once they'd arrived, plus a new toilet seat that we'd purchased. Michael was quick, responsive, helpful and reasonably priced. Would definitely use again!