Business Details
41 Years
experience
Your Trusted Estate Agent in Ayrshire
At Donald Ross, we have been serving Ayrshire's property market since 1985, establishing ourselves as a trusted leader in residential sales and lettings. Our team combines decades of local expertise with innovative marketing strategies, including market-leading photography and a vast buyer database, to deliver exceptional results for homeowners, landlords, and investors. Recognised in the top 2% of UK estate agents for marketing, service, and results, we prioritise client satisfaction through transparent communication and tailored support.Our dedicated professionals manage every aspect of property transactions, from accurate valuations to stress-free sales or rentals, ensuring a seamless experience. With offices in Ayr, Irvine, and Kilmarnock, we leverage deep regional knowledge to meet diverse property needs while maintaining a client-focused approach that has earned consistent positive feedback. Our commitment to excellence extends to mortgage advice through Mint Mortgages, offering impartial guidance to simplify property financing.
Services
Property Sales
Lettings
Mortgage Advice
Property Valuations
LBTT Calculations
Details
- Year established: 1985
Highlights and features
- We have over 40 years of experience in Ayrshire's property market.
- Our team provides market-leading property photography and marketing strategies.
- Ranked in the top 2% of UK estate agents for service and results.
- We offer free, no-obligation property valuations with expert insights.
- Our dedicated team ensures transparent communication throughout transactions.
What people say
Great experience
Very responsive
Super helpful
Professional team
Seamless process
Services
Property Sales
Our property sales service specialises in securing the best possible price for your home through innovative marketing strategies, professional photography, and access to Ayrshire's largest active buyer database. With over 40 years of local expertise, we provide competitive commission fees and tailored marketing packages to ensure your property stands out. Our team manages every step of the sales process, from initial valuation to completion, ensuring a stress-free experience for homeowners.
Lettings
Our lettings service offers comprehensive management for landlords and tenants, including property marketing, tenant referencing, and rent collection. We guarantee timely payments, conduct regular inspections, and handle contractor management to protect your investment. Competitive commission rates and industry-leading marketing packages ensure maximum rental value while maintaining compliance with all regulatory requirements, providing peace of mind for property owners.
Mortgage Advice
Through our affiliate Mint Mortgages, we provide expert mortgage advice tailored to individual circumstances, including first-time buyer options and remortgaging solutions. Our specialists offer impartial guidance on securing the best mortgage deals, leveraging over 40 years of combined industry experience. We simplify the financing process with personalised support, ensuring clients understand all available options and requirements for successful property purchases.
Property Valuations
We offer free, no-obligation property valuations based on extensive local market knowledge and current trends. Our experts provide accurate assessments to help sellers maximise their property's selling price while ensuring realistic expectations. The service includes detailed insights into market conditions and tailored recommendations to enhance property appeal, forming the foundation for successful sales or rental strategies.
LBTT Calculations
Our LBTT (Land and Buildings Transaction Tax) calculator and advisory service provides clear guidance on tax obligations for property purchases in Scotland. We explain progressive tax rates, additional dwelling supplements, and first-time buyer benefits, ensuring clients understand their financial commitments. This service includes detailed breakdowns of tax calculations based on purchase price and ownership status to support informed decision-making.
People
Naomi Witchard
Sales Consultant
Naomi Witchard is a dedicated sales consultant with extensive experience in Ayrshire's property market. She provides expert guidance throughout transactions, offering responsive communication and problem-solving expertise to ensure smooth sales processes for clients.
Elle
Customer Service
Elle is a valued member of our customer service team, known for her friendly approach and comprehensive property knowledge. She supports clients with inquiries and transaction-related assistance, contributing to the positive experiences highlighted in customer feedback.
Maureen
Office Administrator
Maureen plays a key role in our office operations, providing essential administrative support that ensures efficient property transactions. Her professionalism and attention to detail contribute significantly to the seamless service our clients receive.
Questions
How do I get a free property valuation?
Contact us via phone or our website to schedule a free, no-obligation valuation. Our experts will assess your property's value based on current market trends and comparable sales.
What areas do you cover?
We serve Ayrshire, including Ayr, Irvine, Kilmarnock, and surrounding towns such as Prestwick, Troon, and Cumnock, covering both residential and commercial properties.
What selling services do you offer?
We provide property valuations, professional photography, online marketing, buyer database access, and transaction management to ensure a successful and stress-free sale.
Do you offer lettings management?
Yes, we offer full lettings management including tenant referencing, rent collection, property inspections, and contractor coordination to protect your investment.
How does your mortgage advice work?
Our affiliate Mint Mortgages offers impartial mortgage advice, helping clients find suitable financing options tailored to their financial circumstances and property goals.
What is LBTT and how does it apply?
LBTT (Land and Buildings Transaction Tax) is Scotland's property purchase tax. We provide detailed guidance on rates, exemptions, and calculations to clarify your financial obligations when buying property.
Reviews (6)
Anne Drennan
Sep 03, 2021
Report
Excellent service from the whole team at Donald Ross. They were very professional and kept us fully informed throughout the whole process of selling our house. Would highly recommend them.
Amy Finan
Jun 13, 2021
Report
Horrible experience when renting , left house in great condition and they still continued to take the deposit. Money grabbing to say the least , staff behind the reception desk were heard when I was in blatantly bad mouthing tennants. Very unprofessional. Avoid at all costs. If i could score less than 1 star then i would.
Monika Reichelt
Jan 25, 2021
Report
The agency used to charge illegal referencing fees of 65 per person. I was renting with them between 2016 and 2018 and I remember when I first called them to do a viewing they told us Btw we charge for referencing but that money doesnt go to us, it goes to the referencing company. I call bullsh*t as they must have taken commission from each reference. My friend who also rented with them told me they pressured them into paying by saying it was landlords preference that they use paid referencing service or they may not get their property. If youve ever been charged by them
East End Guru
Sep 21, 2020
Report
Positive:Professionalism,Responsiveness
Fantastic company! They have a deep knowledge of the local market and have been extremely professional (and super friendly) at every stage of the process. Do not hesitate in using their services.
Fantastic company! They have a deep knowledge of the local market and have been extremely professional (and super friendly) at every stage of the process. Do not hesitate in using their services.
As-Nu Kitchens
Aug 20, 2020
Report
After 5 months of not selling selling house, they want a 500 cancelling fee for NOT selling your home, this is after already paying them hundreds of pounds in marketing fees. Then block your own property on Rightmove to stop you from switching to a different agent. They then re-list the property that you have purchased from them as a new listing trying to sell to someone else. NOT IMPRESSED WITH THIS COMPANY !!!!
Karen Penney
May 28, 2018
Report
I had a great experience from start to finnish. Staff where extremely well mannered, warm and professional. They kept me informed through every step of selling my home and sold it in a matter of weeks. I wouldn't hesitate to use them again.
