Business Details
26 Years
experience
Emergency
services
Your Trusted Property Partner in New Malden
Grace Miller has been a trusted name in property services since 2000, delivering expert residential sales, lettings, and estate management across South West London and Surrey. Our approach combines local market knowledge with digital innovation, ensuring properties receive maximum exposure while maintaining a personal touch. Accredited by TPI/ARMA, Propertymark, FCA, and ARLA, we prioritise honesty, integrity, and client-centric service.With over 20 years of experience, our team specialises in managing residential blocks and estates, fostering strong relationships between landlords, tenants, and freeholders. We pride ourselves on resolving issues promptly, implementing cost-effective solutions, and maintaining transparency in all operations. Our 4.7 Google rating reflects our commitment to exceeding client expectations through professionalism and attention to detail.
Services
Residential Sales
Lettings
Block Management
Property Management
Estate Management
Details
- Year established: 2000
Highlights and features
- We offer 20+ years of local property market expertise
- Our team holds FCA and Propertymark professional accreditations
- We provide transparent communication with daily updates when resolving issues
- Our block management services include fire safety assessments and major works coordination
- We maintain 98% client retention through personalised service
Associations and certifications
- TPI/ARMA
- Propertymark
- Financial Conduct Authority
- ARLA Propertymark
What people say
Outstanding service
Proactive communication
Excellent value
Professional team
Stress-free process
Services
Residential Sales
Our residential sales team combines local market expertise with digital marketing to achieve optimal property valuations. We provide free property assessments, professional photography, and exposure across major portals like Rightmove and Zoopla. With 20+ years of experience, we guide clients through every transaction stage, from valuation to completion, ensuring smooth processes and competitive pricing.
Lettings
As ARLA Propertymark members, we offer comprehensive letting services including tenant referencing, lease agreements, and ongoing property management. Our local knowledge helps landlords maximise rental income while ensuring compliance with current regulations. We maintain strong relationships between landlords and tenants to promote long-term tenancies and property care.
Block Management
Specialising in residential block management, we handle maintenance, health and safety compliance, and major works coordination. Our FCA-regulated team manages service charge budgets, contractor supervision, and legal requirements for Residents Management Companies and Freeholders across South West London and Surrey.
Property Management
We provide full-cycle property management covering maintenance, tenant relations, and financial administration. Our services include rent collection, property inspections, and emergency repair coordination, supported by experienced professionals who ensure compliance with current property legislation and standards.
Freehold Management
For freehold estates and large developments, we offer tailored management solutions including communal area maintenance, budget planning, and legal compliance. Our team coordinates major works projects while maintaining open communication with leaseholders and residents to ensure smooth estate operations.
People
Chris Brewer
Sales & Lettings Director
With over 15 years in property services, Chris specialises in residential transactions and client relations. He manages all aspects of property sales and lettings, ensuring smooth processes from valuation to completion while maintaining exceptional client satisfaction.
Lizzie Tebay
Property Manager
Lizzie oversees block management operations, focusing on resident communication and maintenance coordination. She implements efficient solutions for property upkeep and compliance, drawing on her extensive experience in residential estate management since 2014.
David Underwood
Senior Property Manager
David manages large-scale property portfolios, specialising in health and safety compliance and major works projects. With 10+ years at Grace Miller, he ensures regulatory adherence and cost-effective management solutions for complex residential developments.
Jonathan
Estate Management Lead
Jonathan specialises in transitioning properties to new management systems. He focuses on organisational efficiency and contractor oversight, maintaining 98% client retention through transparent communication and competitive service pricing since joining in 2023.
Sally Haresign
Former Property Manager
Sally managed residential portfolios with expertise in budget planning and legal compliance. Her 8-year tenure established strong client relationships and efficient management processes that continue to benefit leaseholders across multiple developments.
Questions
What property services does Grace Miller offer?
We provide residential sales, lettings, and block/estate management services across South West London and Surrey.
How long has Grace Miller been in business?
We've operated since 2000, with some team members having over 20 years' experience in property management.
Are your property management fees transparent?
Yes, we provide clear pricing with no hidden charges, as confirmed by our long-term client relationships.
Do you manage commercial properties?
Our focus is exclusively on residential properties, including blocks of flats and estates.
How do you handle maintenance emergencies?
We offer out-of-hours emergency assistance for managed properties via our dedicated contact number.
Reviews (6)
Sree Varma
Jan 24, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
It was a pleasure working with Grace Miller & Co when we bought our second home. They are always helpful & extremely professional
It was a pleasure working with Grace Miller & Co when we bought our second home. They are always helpful & extremely professional
Paul Turpin
Nov 11, 2021
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I have worked recently with one of the property managers, Luke; reliable, conscientious, courteous and very efficient.
Helen Wiggins
Oct 28, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I have used Grace Miller for many years for help with letting our property, they are efficient, friendly and always quick to respond to queries but also good value for money. I hope to continue using them for many more years to come!
I have used Grace Miller for many years for help with letting our property, they are efficient, friendly and always quick to respond to queries but also good value for money. I hope to continue using them for many more years to come!
Bethany Cutting
Aug 28, 2021
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Positive:Professionalism,Quality,Responsiveness
Excellent customer service from Chris at Grace Miller & Co. Chris always responds quickly with care and professionalism. The perfect company for anyone moving house - either to buy or rent. Would highly recommend.
Excellent customer service from Chris at Grace Miller & Co. Chris always responds quickly with care and professionalism. The perfect company for anyone moving house - either to buy or rent. Would highly recommend.
Stephen Lees
Jul 31, 2021
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Have had dealings as a residents association director for a number of years. Always had a good relationship with Jonathan Miller and his team from when they took over the management of our block of flats from the previous managers. Things improved massively and the property looks as good as it has ever looked. Very professional company.
Grace Rosinski
Apr 17, 2021
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Positive:Professionalism,Responsiveness
We let a property through Grace Miller for just over a year and a half, and it was the best letting experience we had in London. Chris & team were so professional, responsive and overall lovely people. Any issues with the flat were always sorted quickly, and the moving in/out experiences were a breeze. Would highly recommend!
We let a property through Grace Miller for just over a year and a half, and it was the best letting experience we had in London. Chris & team were so professional, responsive and overall lovely people. Any issues with the flat were always sorted quickly, and the moving in/out experiences were a breeze. Would highly recommend!
