Business Details
19 Years
experience
Emergency
services
Your Manchester Residential Letting Experts
Established in 2007, we are a dedicated residential letting agency based in Manchester City Centre. Our team combines decades of industry experience with local market expertise to deliver tailored property management solutions. We prioritise clear communication, transparency, and trust, ensuring landlords' investments are professionally managed. With a proven track record of handling over 127 million in property portfolios, we offer comprehensive services including tenant sourcing, compliance management, and maintenance coordination. Our commitment to innovation and client-centric service has earned consistent 5-star reviews, making us a trusted partner for both new and experienced property investors. 
Services
Residential Letting
Property Management
Tenant Sourcing
Compliance Services
Maintenance Coordination
Details
- Year established: 2007
Highlights and features
- 17 years of specialist experience in Manchester's residential property market
- Comprehensive management service with first month free for new clients
- Proven 5-star rated service based on client reviews
- Dedicated team with local market knowledge and industry expertise
- Full compliance management including EPC, gas, and electrical certifications
Services
Residential Letting
Our residential letting service specialises in placing quality tenants in Manchester properties. We conduct thorough tenant referencing, manage legal contracts, and ensure compliance with all housing regulations. Our local market expertise helps landlords achieve optimal rental yields while minimising void periods through effective property marketing strategies.
Property Management
Comprehensive property management covers rent collection, maintenance coordination, and regulatory compliance. Our team handles day-to-day operations including inventory management, periodic inspections, and tenant communication. We provide regular reporting to keep landlords informed about their investment's performance while ensuring all legal requirements are maintained throughout the tenancy.
Compliance Services
We specialise in ensuring properties meet all legal requirements including EPC ratings, gas safety certificates, and electrical installation checks. Our team coordinates assessments with certified professionals and maintains up-to-date documentation. This service helps landlords avoid legal penalties while providing tenants with safe, compliant living environments that meet current housing standards.
Maintenance Coordination
Our maintenance service provides 24/7 issue reporting through the Fixflo system, with rapid response from vetted contractors. We manage all aspects from routine checks to emergency repairs, maintaining property condition and tenant satisfaction. Regular property inspections help identify potential issues before they become major problems, preserving asset value over time.
Tenant Sourcing
We employ targeted marketing strategies to attract suitable tenants for diverse property types across Manchester. Our process includes professional photography, online listings, and in-person viewings. We conduct comprehensive background checks including credit history, employment verification, and previous landlord references to ensure reliable tenant placements that reduce turnover risks for property owners.
People
Sharon Penaluna
Founder and Managing Partner
With over 25 years' experience in property from both Ireland and Manchester, Sharon established The Letting Agent in 2007. She leads the team with a focus on transparent communication and client care, leveraging her extensive industry knowledge to guide property investors.
Ty Armario
Tenancy & Business Development Manager
Ty has been instrumental in developing client relationships since joining in 2017. His background in customer service training enables him to deliver exceptional support to landlords and tenants while driving technological innovation within the company's operational systems.
Liz Mullen
Letting & Client Account Manager
Liz brings 15 years' industry experience to her role, having joined the team in 2011. Known for her practical approach, she manages client accounts with efficiency and provides strategic solutions to complex property management challenges.
Steve Grimshaw
Maintenance Specialist
As our lead maintenance contractor, Steve provides practical solutions to property issues. With extensive experience in property repairs, he ensures prompt resolution of maintenance matters while maintaining high standards of workmanship and tenant safety.
Paul Penaluna
Partner
Paul joined the business in 2010 bringing valuable operational experience from his previous role at Manchester United. He plays a key role in maintenance operations and property preparation, leveraging his hands-on expertise to deliver quality property management outcomes.
Questions
What property types do you manage in Manchester?
We handle apartments, new builds, and off-plan properties across Manchester, offering tailored management solutions for each property type to maximise investment returns.
How do you ensure tenant quality?
Our rigorous referencing process includes credit checks, employment verification, and previous landlord references to ensure reliable tenant placements that reduce turnover risks for property owners.
What compliance services do you provide?
We manage EPC ratings, gas safety certificates, electrical installation checks, and all required certifications to ensure properties meet current legal standards and avoid penalties.
How does your maintenance service work?
Our 24/7 Fixflo system enables rapid reporting and resolution of issues through vetted contractors, with regular property inspections to identify and address potential problems proactively.
Do you offer services for new landlords?
Yes, we provide comprehensive support for first-time landlords including property preparation guidance, legal compliance assistance, and ongoing management advice to ensure successful property investment.
What areas of Manchester do you cover?
We operate across Manchester city centre and surrounding areas, specialising in the unique requirements of properties in both established and emerging neighbourhoods.
Reviews (5)
Daniel Cutting
Dec 10, 2021
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Positive:Professionalism,Responsiveness
As my letting agent for over two years, the people at The Letting Agent are happy, helpful and perfect for what is a stressful time for many people. I would like to raise a specific compliment for Ty as he was always a a joy to talk to and always helpful and quickly able to answer any queries I may have had.
As my letting agent for over two years, the people at The Letting Agent are happy, helpful and perfect for what is a stressful time for many people. I would like to raise a specific compliment for Ty as he was always a a joy to talk to and always helpful and quickly able to answer any queries I may have had.
Marek Zotkiewicz
Dec 08, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
As a landlord of a number of properties, the Letting Agent has assisted us greatly in finding and developing investment properties to expand our portfolio. They exhibit great market knowledge and advise on current trends and opportunities. They have always managed to find us non-problematic tenants which makes for a much easier life.
As a landlord of a number of properties, the Letting Agent has assisted us greatly in finding and developing investment properties to expand our portfolio. They exhibit great market knowledge and advise on current trends and opportunities. They have always managed to find us non-problematic tenants which makes for a much easier life.
Ken Bullen
Sep 12, 2021
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Once again The Letting Agent has just let 2 more apartments for me . As usual the process was seamless and trouble free with an eye for detail and professionalism that is a very rare quality today and a pleasure to find. I tried a number , a large number, of agents before The Letting Agent and my parting comment to the last one was you are not fit to run a Punch and Judy show. Fortunately I found The Letting Agent over 8 years ago and the whole team are the most professional bunch I have ever had the pleasure of working with as they have managed all my properties to perfection ever since
Christopher Chilstone-Vause
Aug 31, 2021
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After a seemingly endless string of dealing with smarmy rip-off merchants it was so refreshing to rent our flat through The Letting Agent. We dealt mostly with Liz and Ty who were always so helpful and communicative. They helped us out by getting a rapid turn around to move us in when we needed a place and they were very professional throughout the tenancy. We had one or two issues with faulty appliances and shoddy tradesmen but they were always chasing them up for us and ensuring that we had what we needed. They were also very fair about the deposit return. All in all, a very good letting agent
Gerry
Jul 14, 2021
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The Letting Agent has been managing two properties on behalf of my wife and me since 2016, and I am very satisfied with the service from the whole team during that time. As a landlord, I do not have the time or the resource to manage the properties myself, attend to maintenance and repairs, deal with the tenants etc, so all of this is taken care of by the team at The Letting Agent. The commission charged by The Letting Agent (as a % of the monthly rental income) is reasonable and market competitive in my opinion, and additional fees for repairs and maintenance work etc are good value, with no
