Business Details
23 Years
experience
Trusted Senior Care & Residential Homes Across England
Hartford Care has been a trusted provider of residential, nursing, and dementia care since 2003, operating care homes across southern England. Our mission is to create caring communities where residents, their families, and our team feel valued and supported. We prioritise personalised care plans tailored to individual needs, ensuring residents maintain independence while enjoying a safe, happy environment. With over 1,000 residents under our care, we foster home-from-home atmospheres through compassionate teamwork and community engagement. Our award-winning approach, recognised by carehome.co.uk for eight consecutive years, reflects our commitment to excellence.Led by a leadership team with decades of sector experience, we focus on enhancing wellbeing through tailored activities, nutritious dining, and modern facilities. We partner with specialists like The Digital Rainbow to enrich lives and maintain beautiful gardens for relaxation. Our values of care, comfort, and companionship guide every decision, ensuring residents and staff thrive together. We welcome families to participate in daily life and offer flexible respite stays to support recovery. By internalising health and safety management and prioritising staff welfare, we sustain high standards across our expanding network of care homes.
Services
Residential Care
Nursing Care
Dementia Care
Respite Care
End Of Life Care
Day Care
Couples Accommodation
Special Dietary Requirements
Activities & Entertainment
Personalized Care Plans
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of combined leadership experience in senior care
- Our homes received eight consecutive Top 20 Mid-Size Care Home Group awards
- Personalised care plans address individual medical, dietary, and lifestyle needs
- We maintain 9.7/10 review scores from resident families on carehome.co.uk
- Partnerships with wellbeing specialists enhance resident engagement and happiness
What people say
Exceptional care and support
Welcoming and cheerful environment
Staff go above and beyond
Personalised attention to needs
Beautifully maintained gardens
Services
Residential Care
Our residential care provides 24/7 support for seniors needing assistance with daily living. Trained staff deliver personalised care plans focusing on dignity, independence, and social engagement. Residents enjoy purpose-built facilities with communal spaces, gardens, and tailored activities to maintain physical and mental wellbeing.
Nursing Care
Registered nurses provide round-the-clock clinical care for residents with complex health needs. Services include medication management, wound care, and chronic condition monitoring. Our homes maintain close partnerships with healthcare professionals to ensure seamless medical coordination alongside emotional and social support.
Dementia Care
Specially designed environments and trained staff support residents living with dementia. We implement person-centred approaches to reduce confusion, maintain routines, and encourage meaningful interactions through structured activities and sensory therapies tailored to individual cognitive needs.
Respite Care
Temporary care options support recovery from illness or surgery, with stays starting at four weeks. Individualised care plans aid rehabilitation while residents experience full access to facilities, nutritious meals, and social activities in a supportive environment.
Personalized Care Plans
Customised care strategies address each resident's medical, emotional, and lifestyle requirements. Regular assessments ensure evolving needs are met through collaboration between residents, families, and multidisciplinary care teams to optimise quality of life.
People
Kevin Shaw
Chief Executive Officer
Kevin leads Hartford Care with extensive senior living sector experience, including roles at Audley Group and Housing Plus Group. His 24 years in housing and care inform strategic decisions prioritising resident wellbeing and operational excellence across the organisation.
Amanda Smith
Chief Financial Officer
Amanda oversees financial operations with 20+ years healthcare sector experience, including St Andrews Healthcare. Her expertise ensures fiscal responsibility while maintaining investment in staff development and care quality improvements across all homes.
Emma Jones
Operations Director
Emma directs care operations with 20 years clinical and managerial experience in elderly care. Her nursing background informs practical approaches to resident needs, staff training programs, and implementation of Hartford Care's values across daily operations.
Nicky Barnes
Operations Director
Nicky leads person-centred care initiatives with 25+ years sector experience. As former Registered Manager, she develops policies ensuring individual dignity, staff welfare, and consistent application of care standards across all Hartford Care facilities.
Patrick Murtagh
Estates and Development Director
Patrick manages property development with 20 years large-scale project experience, including Bupa's retirement properties. He oversees facility upgrades and new home construction to ensure safe, modern environments meeting evolving resident needs.
Questions
Can residents bring pets to visit?
Pet visits require prior approval from the Home Manager to ensure all residents' comfort and safety.
Is contents insurance required for personal belongings?
We recommend contents insurance for high-value items, though safekeeping remains the resident's responsibility.
What respite care options exist?
Respite stays last 2-4 weeks minimum, with trial periods available and flexible notice terms.
Are family visits permitted at any time?
Family members may visit anytime and join meals with advance notice for catering arrangements.
How are special dietary needs accommodated?
Our chefs prepare meals for dietary restrictions, including Dysphagia-friendly options across all homes.
Can residents personalise their rooms?
Residents may bring furniture and personal items to create a familiar, comfortable living space.
