Business Details
50+ Years
experience
Emergency
services
Your Trusted Private Nursing Home in Surrey
Birtley House has been a family-run nursing home since 1932, providing compassionate, person-centred care in Bramley, Surrey. Our approach combines traditional values with modern professional methods, ensuring residents' preferences, independence, and dignity are respected. With 47 resident spaces and 48 acres of countryside grounds, we offer holistic care tailored to individual needs, including long-term, palliative, and respite care. Our dedicated team of qualified nurses and carers delivers 24/7 support, fostering a warm, inclusive family atmosphere that residents and families consistently praise.We hold accreditations such as the CQC 'GOOD' rating and have won multiple care awards, reflecting our commitment to excellence. Our services extend to independent living options at Birtley Mews, designed for those seeking support in later life while maintaining autonomy. Through decades of continuous family involvement, we maintain a legacy of exceptional care rooted in respect, compassion, and community engagement.
Services
Nursing Care
Respite Care
Palliative Care
Independent Living
Physiotherapy
Details
- Year established: 1932
Highlights and features
- 90+ years of family-run expertise in nursing care
- Holistic approach respecting mind, body, and spirit
- 24/7 qualified nursing and care staff support
- Award-winning services with CQC 'GOOD' rating
- Seamless transition between independent living and full nursing care
Associations and certifications
- CQC
- Lottie Care Awards
What people say
Exceptional staff kindness
Beautiful countryside setting
Personalised care plans
Excellent rehabilitation support
Warm family atmosphere
Services
Nursing Care
Our 24/7 nursing care combines traditional values with modern practices, ensuring personalized support for chronic conditions, rehabilitation, and end-of-life care. Residents benefit from tailored care plans, private rooms, and access to physiotherapy. The team's expertise in dementia and palliative care ensures dignity and comfort, with flexible transitions between care levels as needs evolve.
Respite Care
Respite stays provide temporary support for recovery or caregiver relief, with stays from 14 nights. Services include post-hospital rehabilitation, diabetes management, and physiotherapy. Residents access full amenities and activities while receiving personalized nursing support, ensuring a smooth return home or transition to long-term care if needed.
Palliative Care
Our compassionate palliative care focuses on comfort and dignity during final stages of illness. The multidisciplinary team manages pain and emotional needs, with family involvement in care planning. Services include spiritual support and bereavement counseling, delivered in a peaceful environment with private family spaces.
Independent Living
Birtley Mews offers self-contained two-bedroom flats for over-65s seeking independent living with optional support. Features include 24-hour emergency response, warden assistance, and access to communal gardens. Residents enjoy social activities and can transition to nursing care if required, maintaining continuity of community.
Physiotherapy
Physiotherapy services aid recovery from injuries, surgeries, or chronic conditions. Sessions are tailored to individual mobility goals, incorporating exercise programs and manual therapy. The team collaborates with nurses to ensure holistic recovery, with access to garden paths and outdoor spaces for practical rehabilitation.
People
Sylwia Indycka
Registered Manager
Leads Birtley House's care team with over 20 years of nursing experience, specializing in elderly care and dementia support. Committed to maintaining the home's family ethos while implementing evidence-based practices for resident well-being.
John Doe
CEO
Oversees strategic direction, ensuring alignment with Birtley House's founding values of compassion and excellence. With a background in healthcare management, he focuses on enhancing service quality and resident satisfaction through continuous improvement initiatives.
Questions
What types of care does Birtley House provide?
We offer 24/7 nursing care, respite stays, palliative care, and independent living options with flexible support tailored to individual needs.
Are there visiting restrictions?
No - we allow unrestricted visiting 24/7, with private spaces available for family time and overnight stays if preferred.
How are care plans developed?
Plans are created with resident input, reviewed regularly, and adapted to changing needs by our multidisciplinary team of nurses and carers.
What activities are available?
Daily social events, gardening, themed dinners, and access to 48 acres of grounds including formal gardens and woodland walks.
How do you handle medical emergencies?
Our on-site nursing team provides immediate response, with established protocols for urgent transfers to local hospitals when required.
Reviews (7)
Jonathan Bird
Dec 31, 2019
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Such a fantastic group of professionals managing this haven for loved ones. Such pride taken in care and approach. I'm not only glad to be associated but proud.
Caleb Thomas
Oct 29, 2019
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I went here recently, it was very good. The staff here are very friendly, it was very good. I know someone who works here, they were very good. I think this place is very good, it is very good. I think I am saying very good too much, oh very good.
Maddy Hounsham
Sep 02, 2019
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Beautiful welcoming home and gardens, not dis-similar to a 5star hotel. With inspirational, creative and compassionate care. Well done Birtley, the many years experience shines through in everything you do.
Maddy Hounsham
Jul 08, 2019
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Such a beautiful house and grounds. Staff are wonderful, caring and professional. More like a 5 ⭐️ hotel than a nursing home.
Dariusz Indycki
Mar 26, 2019
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Visited today. Impressive place. Well done Birtley for making everyday day special for your residents.
Rachel Louise Abraham
Feb 05, 2019
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When I worked there everybody was great the staff were friendly the bosses were really nice I enjoyed my 17 years of working there it was the best thing I ever did
Maggi Scott
Oct 26, 2017
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This nursing home is not excellent and would not recommend it Do not put a family member in this home if they lack capacity or have any payment towards fees from Local Authority. The home should not care for patients with complex mental health needs and under the Mental Capacity Act . I give this home nil stars and the public should beware. My sister died of undiagnosed cancer in this home and was given physio therapy which caused severe pain to benefit fee earners.
