Business Details
31 Years
experience
Residential & Dementia Care in Solihull
Victoria Lodge has provided exceptional residential and dementia care in Solihull for over 30 years. Our private facility, located in a quiet yet accessible area near shops and public transport, offers a warm, homely environment tailored to residents' needs. With a team of highly experienced professionals, including a CQC-registered manager and specialists in dementia and end-of-life care, we focus on person-centred support that respects individual dignity. Our commitment to quality has earned us three Outstanding ratings from the Care Quality Commission, reflecting our dedication to excellence. Residents enjoy spacious en-suite accommodations, freshly prepared meals, and a wide range of daily activities designed to enhance well-being.We welcome private and local authority funding while maintaining transparent communication with families. Our staff, many with decades of experience, provide 24/7 support and have been recognized with awards for leadership and care innovation. The home features secure gardens, regular external services like hairdressing and chiropody, and a strong emphasis on community engagement through charity work and family involvement. Our approach ensures residents receive holistic care that addresses physical, emotional, and social needs, making Victoria Lodge the first Outstanding-rated care home in Birmingham.
Services
Residential Care
Dementia Care
End-of-Life Care
Respite Care
Personalised Activity Programmes
Nutritional Support
24/7 Medical Assistance
Details
- Year established: 1995
Highlights and features
- Award-winning leadership with 30 years' experience in elderly care
- Three CQC Outstanding ratings, the first care home in Birmingham to achieve this
- Specialist dementia and end-of-life care with Gold Standard Framework accreditation
- Personalised activity programmes developed by qualified occupational therapists
- Daily external services including hairdressing, chiropody, and religious support
Associations and certifications
- Care Quality Commission (CQC)
What people say
Outstanding care
Dignity restored
Safe and happy
Excellent inspection reports
First-class service
Services
Residential Care
Our residential care provides round-the-clock support for elderly residents needing assistance with daily living. Qualified carers deliver personalised routines focusing on dignity, independence, and social engagement within our secure, homely environment. We specialise in accommodating complex care needs while maintaining flexible support structures that adapt to individual requirements.
Dementia Care
Specially designed dementia care programmes combine clinical expertise with person-centred approaches to support cognitive health. Our Gold Standard Framework-accredited team creates tailored environments and activities that reduce anxiety while promoting engagement through music therapy, reminiscence sessions, and sensory stimulation tailored to residents' life histories and current capabilities.
End-of-Life Care
End-of-life care is delivered by GSF-qualified professionals who prioritise comfort, dignity, and emotional support for residents and families. Our approach combines pain management with spiritual care and family involvement, ensuring residents receive compassionate support during their final stages of life within our homely setting.
Personalised Activity Programmes
We offer customised activity schedules developed by occupational therapists to enhance physical and mental well-being. Programmes include art workshops, chair football, live music sessions, and community engagement opportunities that foster social connections while addressing individual therapeutic needs and personal interests.
Nutritional Support
Our catering team prepares three-course meals daily using locally sourced ingredients while accommodating special dietary requirements. Nutritionists monitor residents' needs, providing fortified meals when necessary, and family members are welcome to join residents for meals to experience our home-cooked menu options.
People
Sue Howard
Proprietor and Registered Provider
Owner of Victoria Lodge for 30 years, holding CQC Outstanding ratings, with a mission focused on dignity, safety, and excellence in elderly care provision.
Ann Coombs
Registered Care Manager
CQC-registered manager since 2013, recipient of Birmingham Care Awards' Excellence in Leadership, with 30 years' experience specialising in dementia care and elderly support.
Toni Smith
Senior Care Coordinator
Specialist in end-of-life care with Gold Standard Framework accreditation, managing healthcare coordination and medication administration while leading compassionate care delivery.
Samantha Gregory
Senior Care Worker
Nutritional expert and training officer with specialist MUST screening qualifications, ensuring high standards of hydration, nutrition, and staff development within the care home.
Libby Service
Occupational Therapist
BSc-qualified occupational therapist delivering specialist dementia activities, group dance sessions, and staff training programmes while coordinating meaningful therapeutic interventions for residents.
Questions
Does Victoria Lodge accept local authority funding?
Yes, we accept funding from Solihull and Birmingham Local Authorities alongside private financing options.
What specialist care services are available?
We provide dementia care, end-of-life care with Gold Standard Framework accreditation, and tailored respite care programmes.
How often do care plans get reviewed?
Care plans are continuously monitored and formally reviewed during regular family meetings and multi-disciplinary discussions.
What activities are available for residents?
Daily activities include art workshops, music therapy, outings, chair football, religious services, and professionally led occupational therapy sessions.
Are meals flexible for dietary needs?
Yes, we cater for special diets with medically approved modifications while maintaining varied, chef-prepared menus using fresh local ingredients.
How does the home ensure infection control?
We maintain CQC-standard infection control through dedicated IPC-trained staff, regular audits, and enhanced cleaning protocols using nationally accredited guidelines.
Reviews (4)
Jeane Mcdonnell
Sep 19, 2019
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Placed my mum here for day care. Staff are wonderful, great atmosphere, made me want to roll up my sleeves and work there myself.
Fraser G. Hume
Oct 14, 2018
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Seems a nice place with helpful staff. Wheelchair access. Not much parking in their driveway, but you can park on the road if you can find a space.
Lilstar
Aug 25, 2016
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Such a warm, friendly feeling to this care home. I recently attended a party here and was so impressed by support, activities and time devoted to all of the residents. A true home from home. Thank you all xx
Janice Wigman
Aug 09, 2016
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My mum has been at this lovely care home for two years. We visited several homes before we found Victoria Lodge. It ticks all the boxes. The atmosphere, as soon as you walk in, is welcoming and makes you feel comfortable. The home is very clean and smells fresh. The management team are very efficient and approachable - there is an open door policy so you can speak to them at any time if you need to.
The staff are friendly and caring. The food is excellent, providing favourite meals for an older clientele. There are lots of activities for residents to enjoy if they want to both inside and outside
The staff are friendly and caring. The food is excellent, providing favourite meals for an older clientele. There are lots of activities for residents to enjoy if they want to both inside and outside
