Business Details
Luxury Watches & Fine Jewelry in Windsor & Ipswich
Robert Gatward Jewellers is dedicated to creating an exceptional shopping experience, both online and in our four UK stores. With a heritage rooted in craftsmanship and precision, we specialise in luxury timepieces from renowned brands such as Rolex, OMEGA, and Breitling, alongside an extensive collection of fine jewellery including diamond engagement rings, bespoke pieces, and laboratory-grown diamond options. Our in-house watchmakers, accredited to service leading watch brands, ensure every timepiece maintains its precision and longevity.We pride ourselves on offering a curated selection of high-quality products, supported by expert guidance to help customers celebrate life's milestones with confidence. Our commitment to excellence extends to interest-free financing options, complimentary gift vouchers with purchases, and a price promise guarantee, ensuring transparency and value for every client.
Services
Luxury Watches
Diamond Rings
Fine Jewellery
Watch Servicing
Bespoke Design
Lab-Grown Diamonds
Interest-Free Finance
Gift Vouchers
Price Matching
Watch Appraisals
Highlights and features
- We offer free home delivery and next-day service four days a week.
- We provide up to 3 years interest-free credit with 10% deposit.
- Our in-house watchmakers are accredited to service Rolex and OMEGA timepieces.
- We guarantee a price match for identical items found elsewhere.
- Every purchase includes a complimentary gift voucher worth up to 400.
Services
Luxury Watches
We curate an extensive collection of luxury watches from renowned brands including Rolex, OMEGA, Breitling, and Longines. Our selection features chronograph, diving, and automatic watches in gold, stainless steel, and limited editions. Each timepiece is authenticated and serviced by accredited professionals to ensure precision and longevity, catering to collectors and those seeking investment-grade watches.
Fine Jewellery
Our fine jewellery collection includes diamond rings, necklaces, bracelets, and earrings crafted in platinum, gold, and sterling silver. We offer classic designs alongside contemporary pieces, including bespoke options and laboratory-grown diamond alternatives. Every item is hallmarked for authenticity, with expert guidance available to help clients select pieces for milestones such as engagements, weddings, or celebratory gifts.
Watch Servicing
Our in-house watchmakers provide servicing and repairs for luxury timepieces, including Rolex, OMEGA, and TAG Heuer models. Using genuine parts and advanced techniques, we ensure optimal functionality and longevity. Services include movement overhauls, water resistance testing, and polishing, with warranties provided for all work carried out by our accredited technicians.
Questions
Do you offer interest-free financing options?
Yes, we provide up to 3 years interest-free credit with a 10% deposit on selected items.
Can I get a price match guarantee?
Yes, we guarantee to match any identical item's price found elsewhere.
Are your watchmakers accredited?
Our in-house watchmakers are accredited to service Rolex, OMEGA, and other premium brands.
Do you offer gift vouchers?
Yes, every purchase includes a complimentary gift voucher worth up to £400.
What locations do you serve?
We have showrooms in Windsor and Ipswich, with nationwide online delivery.
Reviews (4)
Andy
Dec 23, 2021
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Fantastic follow up Service. We are sometimes very quick to talk about receiving poor service, which I was last week. But the following a day a received a call from Duncan who had heard about the poor service I had received. He listened to my disappointment but he was very gracious and very humbling in what he said to me and demonstrated what Robert Gatward are all about. He invited me in to meet him face to face and discuss the incident further over a coffee. Which I have done today and had a very pleasant experience. By taking the time to contact me and acknowledge the service was not up to
Lee Hunter
Oct 28, 2021
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Looked after brilliantly by Archie and all the staff, would really recommend to anyone, great service and more importantly lovely people
Stephen Covill
Aug 16, 2021
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Bought a Tudor watch from them today. Service from Lee at the Ipswich branch was exemplary. Can't recommend them enough. Can wholeheartedly recommend and look forward to doing business in the future.
David Beard
Jul 20, 2021
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Such a brilliant experience,
I contacted them regarding a ring I had found online, the customer service was brilliant from start to finish! - they shipped the ring from one store to another just so me and my other half could see it! We loved the ring, The ring had be changed size and it was done fairly quickly, we were kept in the loop the whole time and the staff were very polite and excellent! Massive thank you to Laura in Ipswich and the online time, I do forget who I specifically spoke to but they were brilliant too! I'd definitely recommend RG to a friend :)
I contacted them regarding a ring I had found online, the customer service was brilliant from start to finish! - they shipped the ring from one store to another just so me and my other half could see it! We loved the ring, The ring had be changed size and it was done fairly quickly, we were kept in the loop the whole time and the staff were very polite and excellent! Massive thank you to Laura in Ipswich and the online time, I do forget who I specifically spoke to but they were brilliant too! I'd definitely recommend RG to a friend :)
