Business Details
19 Years
experience
Your Trusted Hearing Care Partner in Marlow, Dorking & Horsham
Crystal Hearing is an independent hearing care business established in 2007, owned and managed by John Lloyd, a Registered Hearing Aid Audiologist. We specialise in comprehensive hearing solutions, including free initial hearing tests, supply and fitting of digital hearing aids from six leading global brands, professional ear wax removal using all three clinical methods, and custom ear impressions for in-ear products. With clinics in Marlow, Dorking, and Horsham, our team of experienced professionals delivers impartial advice, prioritising advanced technology and competitive pricing.Recognised for excellence, we have received over 600 5-star online reviews and maintain strict adherence to Health and Care Professions Council standards. Our commitment to transparency, customer education, and technical expertise ensures tailored solutions for hearing loss, tinnitus, and ear health concerns.
Services
Hearing Tests
Ear Wax Removal
Hearing Aids
Ear Impressions
Shooting Protection
Music Protection
Online Hearing Test
Hearing Aid Accessories
Custom In-Ear Devices
Tinnitus Management
Details
- Year established: 2007
Highlights and features
- We offer free initial hearing tests with registered audiologists
- We supply hearing aids from six leading global brands with 2-week trials
- We use all three ear wax removal techniques with over 20,000 procedures since 2014
- Our team includes award-winning audiologists with specialist microsuction training
- We provide 60-day money-back guarantees on hearing aid purchases
Associations and certifications
- Health and Care Professions Council
- Companies House
What people say
Professional service
Expertise
Effective treatments
Highly experienced
Trusted
Services
Hearing Tests
Our free initial hearing tests use calibrated audiometers to diagnose hearing loss types and severity. Qualified audiologists perform video otoscopy and pure-tone audiometry to determine aidable hearing loss. Results guide impartial recommendations for hearing aid solutions from six leading brands, with 2-week trials available. Appointments include detailed case history, ear examination, and clear guidance on next steps.
Ear Wax Removal
Professional ear wax removal employs microsuction, irrigation, and dry tool techniques. Our clinicians trained at Rotherham Primary Ear Care Centre handle over 20,000 procedures since 2014. We assess contraindications before treatment and use loupe magnification for safety. Services available at three clinics with catchment areas covering Buckinghamshire, Surrey, and West Sussex, including same-day appointments.
Hearing Aids
We supply digital hearing aids from Oticon, Phonak, Resound, Signia, Starkey, and Widex. Our impartial advice covers CROS systems, invisible aids, and rechargeable models with Bluetooth connectivity. All purchases include 60-day money-back guarantees and 2-week trials. Our audiologists program devices using Ai speech-in-noise algorithms and auracast streaming technology for optimal performance in challenging environments.
Ear Impressions
Professional ear impressions create precise custom in-ear devices for music protection, shooting, or hearing aids. Our registered audiologists perform wax removal if needed before taking impressions. Services support ACS Hearing Protection, Ultimate Hearing Protection, and Puretone CENS products over 200. Impressions ensure optimal fit and acoustic performance for custom hearing protection and communication devices.
Shooting Protection
Custom shooting protection includes digital noise suppressors, sonic valves, and solid earmoulds. We partner with CENS Digital and Ultimate Ear Protection to supply ProFlex and Mino CENS models. Our audiologists recommend solutions balancing sound clarity with noise reduction for firearms users. Services include ear impressions and fitting for certified protection against irreversible hearing damage from gunfire exposure.
People
John Lloyd
Owner & Audiologist
Former civil engineer retrained as a Registered Hearing Aid Audiologist in 2004, passing with distinction. Commended in Rayovac Audiologist of the Year competition. Provides impartial hearing aid advice and leads ear wax removal services with 17 years' clinical experience.
Sally Stacey
Ear Care Specialist
Qualified nurse since 1982 with 35 years' surgical and community nursing experience. Certified in ear care and microsuction services after training with Just Ears. Manages Dorking and Horsham clinics, delivering professional ear wax removal services with patient-centred care approach.
Peter Goldsworthy
Trainee Audiologist
Former advertising creative with personal history of ear conditions, including cholesteatoma. Completed Rotherham Ear Care and Mary Hare courses with top grades. Currently studying for Registered Hearing Aid Audiologist qualification while providing compassionate ear care services since 2019.
Questions
What does your hearing test process involve?
Our free hearing tests include case history, video otoscopy, pure-tone audiometry, and clear explanation of results. Appointments last 30-60 minutes with impartial recommendations for hearing aid solutions from six leading brands.
Which ear wax removal methods do you use?
We offer microsuction, irrigation, and dry tool removal. Our clinicians trained at Rotherham Primary Ear Care Centre assess contraindications before treatment, using loupe magnification for safety and precision in all procedures.
Do you offer trials for hearing aids?
Yes, we provide 2-week free trials on all hearing aids, including models with Ai speech-in-noise algorithms and auracast streaming. Trials allow testing devices in real-life situations before purchase decisions.
Can you help with custom hearing protection?
We create professional-grade custom ear protection for music and shooting, including digital noise suppressors and sonic valves. Services include ear impressions and fitting for CENS, Ultimate, and ACS Hearing Protection products over £200.
What areas do you serve?
Our clinics in Marlow (Bucks), Dorking (Surrey), and Horsham (Sussex) serve surrounding areas including Reading, Windsor, High Wycombe, Reigate, and Crawley. Same-day appointments available at multiple locations.
Videos
Reviews (6)
Martin Burns
Sep 18, 2021
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John Lloyd has looked after my hearing problems for the past 12 years with great professionalism and humanity. Always super helpful with good advice and great service. I highly recommend John to anyone experiencing hearing difficulties. Thank you John!!
Peter S.
Jul 09, 2021
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Informative website, efficient booking procedure with good feedback at every step, plenty of space and good Covid-safe provisions. As with other reviews, I was impressed with clinician Peter who listened carefully and adapted treatment to my condition. Although GP had told me the wax was not impeding my hearing, Peter immediately saw my ear drum was not even visible. After 10 minute treatment, a large lump of wax was removed and hearing restored. Very pleased with the outcome and strongly recommend this facility in Marlow Bottom.
James Gower
Apr 08, 2021
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Highly recommended. Had an appointment with Peter today to remove ear wax. Very helpful and professional. The premises are light and airy, clean and well presented. Painless procedure and only took 15 -20 mins.
Dan Marsden
Mar 10, 2021
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Great experience, everything explained in detail and not rushed. wish I had visited sooner for the micro suction. 100% recommend.
Richard De Goede
Jan 28, 2021
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Visited Crystal Hearing this week. Peter was excellent really friendly and reassuring. I was really impressed with the professional service I was given along with the advice. I would recommend Crystal Hearing and will definitely use them again. Thank you.
John Storrie
Jan 02, 2021
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I went to Crystal Hearing as I was suffering from a right hand side ear problem that was reducing the hearing in that ear. Peter arranged a swift appointment and diagnosed that the ear was completely blocked with wax made worse by using an off the shelf ear wax removal product. He explained the process he would be using and in a very short time my issue was resolved. Peter followed all COVID-19 processes and he was very professional and explained fully each and every treatment he would use.
