Business Details
37 Years
experience
Your Trusted Source for Wheelchairs & Mobility Solutions
EPC Wheelchairs has been providing specialist equipment for the physically challenged for over three decades. Established in 1989 by Peter Norfolk OBE, we operate as a successful family-run business based in Staines-Upon-Thames. Our team combines extensive experience with a commitment to sourcing high-quality mobility products at competitive prices. We prioritise customer service, offering expert guidance and support throughout the purchasing process. Our showroom provides hands-on demonstrations by appointment, ensuring clients find tailored solutions. We maintain strong relationships with suppliers to guarantee product reliability and innovation.The business has developed expertise in navigating funding options including NHS Personal Wheelchair Budgets and VAT exemption processes. Our logistics team ensures efficient delivery of both standard and bespoke items across mainland UK. With a loyal customer base and industry recognition, we continue to uphold our founding principles of accessibility and professionalism. Our three-decade track record demonstrates our dedication to improving mobility solutions for individuals with diverse needs.
Services
Wheelchair Sales
VAT Exemption Assistance
Product Demonstrations
Measurement Guidance
Nationwide Delivery
Details
- Year established: 1989
Highlights and features
- We offer 30+ years' specialist experience in mobility equipment supply
- Our expert team provides personalised product selection assistance
- We handle VAT exemption documentation and funding applications
- We maintain UK-wide delivery capabilities for all product sizes
- Our showroom offers hands-on product demonstrations by appointment
What people say
Great service
Excellent products
Knowledgeable staff
Quick delivery
Helpful explanations
Services
Wheelchair Sales
We provide comprehensive wheelchair solutions including manual, sports, and powered models from leading manufacturers. Our product range caters to diverse mobility needs with options for customisation and specialist adaptations. Customers benefit from expert guidance to ensure optimal product selection based on individual requirements.
VAT Exemption
We assist eligible customers with VAT exemption processes for qualifying mobility equipment. Our team provides guidance on HMRC requirements and handles necessary documentation to ensure compliance with tax relief regulations for disabled individuals.
Product Demonstrations
We offer appointment-based product demonstrations at our Staines-Upon-Thames showroom. This hands-on experience allows customers to test equipment functionality and receive professional recommendations for their specific mobility requirements.
Measurement Guidance
We provide detailed wheelchair measurement specifications to ensure proper fit and comfort. Our guidance covers critical dimensions including seat depth, backrest height, and wheel positioning to optimise user experience and functionality.
Nationwide Delivery
We offer delivery solutions for all product sizes across mainland UK. Standard items typically arrive within two working days, while larger or custom orders receive tailored shipping arrangements to ensure safe and timely delivery.
People
Peter Norfolk OBE
Founder
Founder of EPC Wheelchairs with over three decades of experience in mobility solutions. Recognised for services to disability equipment provision through the award of OBE. Continues to oversee strategic direction while maintaining customer service standards.
Questions
Do you offer VAT exemption for eligible customers?
Yes, we assist with VAT exemption for qualifying mobility equipment. Customers must meet HMRC criteria for chronic illness or disability.
Can I test wheelchairs before purchasing?
Yes, we offer appointment-based product demonstrations at our Staines-Upon-Thames showroom to help you experience equipment performance firsthand.
What delivery options are available?
We provide next-day courier for larger items and Royal Mail for smaller parts. Delivery times vary based on product availability and location.
How do I determine correct wheelchair measurements?
We provide detailed measurement guidance covering seat dimensions, backrest positioning, and wheel alignment to ensure optimal fit and comfort.
Do you supply sports wheelchairs?
Yes, our specialist range includes sports models like the Panthera X and T-Max tennis wheelchairs designed for active users.
Can you help with wheelchair funding applications?
We provide documentation support for NHS Personal Wheelchair Budgets and Access to Work schemes, though we don't process applications directly.
Reviews (5)
Miche Moffatt
Dec 07, 2021
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I ordered a quickie life earlier this year (pink) and ordered the foldable I had such amazing support and help plus great advice (Im brand new as a wheelchair user) the service was so incredible that I went back end of this year to order my brand new rigid quickie helium pro.. and the Amber Smoove add on. EPC wheelchairs are honestly so amazing & I cant speak highly enough thank you for making me feel so positive and helping at such a difficult time - Im feeling so positive and happy I honestly wouldnt go anywhere else again - these guys are phenomenal
Emily Zivtins
Jul 13, 2019
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Excellent service orderd the wrong size backrest, just waiting to sort out an exchange for the right size. hoping it will go smoothly, if it does I will 100% keep going back as so far the service has been excellent, very understanding and great communication.
Norm Fasey
May 17, 2019
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Always excellent service and good advice when it comes to anything to do with wheelchairs, sports, handcycles, seating and household aids. Would recommend to anyone!
James Tadd
Jun 08, 2018
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Fantastic personal service, extremely knowledgeable. Just picked up my new Quickie Krypton R. Thank you for help Nathan, Jonathan, Lea and Finally Peter.
Mic Micci Riddy
Nov 17, 2017
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Very impressed! Friendly, kind, helpful, patient, and knowledgeable! Nathan was absolutely great and I've come away 100% happy with what I've ordered and utterly confident that I've got the best I can for my budget - which he was aware of and helped me to stick within by costing up a Lot of different versions and options for me. I wouldn't… hesitate to recommend EPC and can't wait to go back and collect my chair when it's ready! At no stage did I feel pushed into anything or rushed either - a major plus! Thanks loads for all the help Nathan!!
