Business Details
17 Years
experience
Emergency
services
Your Trusted Local Locksmith in Newport
City Locksmiths Gwent is a trusted local locksmith service operating across Newport and Gwent since 2009. Our team of qualified professionals specialises in uPVC and composite door repairs, lock installations, and emergency lockout solutions. With over 1,685 five-star reviews, we pride ourselves on delivering rapid, reliable service with no call-out fees. Our engineers carry extensive tools and parts for same-day repairs, including anti-snap cylinders and multipoint mechanisms. Fully insured and DBS-checked, we prioritise customer satisfaction through transparent pricing, expert advice, and a commitment to resolving 95% of issues in a single visit. 
Services
uPVC Lock Repairs
Emergency Locksmith
Lock Installation
Door Adjustments
Window Security Upgrades
Details
- Year established: 2009
Highlights and features
- We offer 24/7 emergency locksmith services with no call-out fees.
- Our team has 15+ years of combined experience in uPVC lock repairs.
- We guarantee same-day service for 95% of lock repair requests.
- All engineers are DBS-checked and wear identifiable uniforms.
- We hold 1,685+ verified five-star reviews across multiple platforms.
Associations and certifications
- Master Locksmiths Association
- TS007 1* & 3* Cylinders
- DBS Checked
What people say
Quick response
Professional service
Fair pricing
Same-day fix
Friendly staff
Services
uPVC Lock Repairs
Specialist uPVC lock repairs for broken cylinders, misaligned mechanisms, and damaged gearboxes. We carry TS007-compliant parts for immediate fixes. Our engineers resolve 95% of issues in one visit without damaging door integrity. Ideal for homeowners needing urgent security restoration.
Emergency Locksmith
24/7 emergency assistance for lost keys, broken locks, and forced entry situations. Arrive within 10-30 minutes of callouts across Newport. Use non-destructive entry techniques to access properties safely. Most common solution involves cylinder replacement with anti-snap technology.
Lock Installation
Supply and fit high-security locks including anti-drill, anti-pick cylinders and multi-point mechanisms. Comply with insurance requirements using TS007 1* and 3* rated products. Typical installations completed within 30-45 minutes with lifetime guarantee on workmanship.
Door Adjustments
Precision adjustments for uPVC/composite doors with alignment issues. Fix dropped hinges, worn gearboxes, and misfiring locks. Prevent security vulnerabilities caused by temperature-related expansion. Most adjustments completed within 20 minutes using onboard tools.
Window Security Upgrades
Enhance window security with lockable handles, espagnolette systems, and restrictors. Repair broken friction stays and replace damaged glass units. Our upgrades meet insurance standards while maintaining ventilation functionality. Typical jobs take 15-30 minutes per window.
People
Nick Durn
Owner & Lead Locksmith
Nick has operated as a Level 3 qualified locksmith in Newport for 15+ years. Specialises in uPVC security systems and emergency lock solutions. Personally oversees all service standards and customer satisfaction metrics.
Questions
Do you offer 24/7 emergency services?
Yes, we provide 24/7 emergency locksmith services across Newport and Gwent with no additional charges for out-of-hours callouts.
Are your locksmiths DBS checked?
All our engineers undergo DBS checks and wear identifiable uniforms with ID badges for customer safety and verification.
What areas do you cover?
We serve Newport, Cwmbran, Pontypool, Abergavenny, Chepstow, and all NP postcode areas within Gwent.
Do you guarantee your work?
We offer a three-month guarantee on all repairs and a lifetime warranty on new lock installations completed by our engineers.
Can you repair uPVC door locks immediately?
Our engineers carry TS007-compliant parts for 95% of uPVC lock repairs, enabling same-day fixes without requiring return visits.
How quickly can you respond to emergencies?
Most emergency callouts are attended within 10-30 minutes of receiving your call, depending on location within our service area.
Videos
Reviews (6)
Stephen Smith
Jan 07, 2022
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Positive:Responsiveness
We had a problem with the lock on our front door. City Locksmiths turned up within 20mins of us calling and within 20mins they had replaced the locking mechanism on the door. Great service.
We had a problem with the lock on our front door. City Locksmiths turned up within 20mins of us calling and within 20mins they had replaced the locking mechanism on the door. Great service.
Jonathan Goode
Dec 16, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Nick was very professional throughout and came out really quickly and sorted out issue out no problem! Kind and courteous as well as leaving no mess, I would not hesitate to call Nick out again! Well recommended!
Nick was very professional throughout and came out really quickly and sorted out issue out no problem! Kind and courteous as well as leaving no mess, I would not hesitate to call Nick out again! Well recommended!
Tom Friswell
Dec 14, 2021
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Positive:Professionalism,Responsiveness
Nick arrived within an hour and quickly fixed the issue. Very professional service that I would highly recommend.
Nick arrived within an hour and quickly fixed the issue. Very professional service that I would highly recommend.
James Nussbaum
Dec 07, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
My front could not opened as the mechanism had failed. Phoned City Locksmiths, who responded straight away and arrived instantly. Work completed professionally and to a very high standard. Very happy and would definitely use them again in future.
My front could not opened as the mechanism had failed. Phoned City Locksmiths, who responded straight away and arrived instantly. Work completed professionally and to a very high standard. Very happy and would definitely use them again in future.
Chrissie Ashton
Nov 22, 2021
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Positive:Professionalism,Quality,Responsiveness
Friendly and super reliable service! After being locked out of my home my locksmith arrived within 15 minutes of calling! Quick, efficient and professional - cant recommend enough.
Friendly and super reliable service! After being locked out of my home my locksmith arrived within 15 minutes of calling! Quick, efficient and professional - cant recommend enough.
Charlie Yemm
Oct 17, 2021
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Positive:Professionalism,Responsiveness,Value
This is the second time I have called out City locksmiths and once again he came over the same morning, quickly resolved the issue, providing great advice on option to fix the lock and we had the door back in use straight away. I couldnt recommend him more highly and he will be my first call for similar issues in the future.
This is the second time I have called out City locksmiths and once again he came over the same morning, quickly resolved the issue, providing great advice on option to fix the lock and we had the door back in use straight away. I couldnt recommend him more highly and he will be my first call for similar issues in the future.
