Business Details
Emergency
services
Your Trusted 24/7 Locksmith & Glazier Services on the Isle of Wight
1st Glass and Locks is a family-run business based on the Isle of Wight with over two decades of expertise in glass, lock, and UPVC repair services. We provide 24/7 emergency assistance for residential and commercial clients, covering lockouts, lock replacements, glazing repairs, and security upgrades. Our team, led by father-and-son duo Mark and Jake, operates across the Isle of Wight, serving areas such as Cowes, Ryde, Bembridge, and Newport. We pride ourselves on rapid response times, typically within 30 - 60 minutes, and offer free estimates with no call-out fees. All work is guaranteed, and we maintain partnerships with leading lock brands like Yale and Chubb to ensure on-site solutions.Our commitment to transparency, competitive pricing, and customer satisfaction has earned us a reputation as a trusted local service provider. We prioritize non-destructive entry methods and provide temporary security measures when parts require ordering. Our services extend to emergency boarding, double-glazing repairs, and UPVC door adjustments, ensuring comprehensive coverage for property safety. We accept cash, card, and bank transfers, with all transactions accompanied by detailed invoices. Our teams extensive experience and dedication to resolving issues efficiently have resulted in numerous positive testimonials from satisfied clients across the island.
Services
Locksmith Services
Glazier Repairs
UPVC Repairs
Emergency Boarding
Security Upgrades
Highlights and features
- We offer 24/7 emergency services with rapid response times across the Isle of Wight.
- Our team has over 20 years of combined experience in locksmith and glazing services.
- Free estimates and no call-out fees for all emergency and repair services.
- We guarantee all work and provide a 12-month warranty on replacement parts.
- Non-destructive entry methods prioritized to preserve locks and doors.
Associations and certifications
- Trading Standards
What people say
Prompt service
Excellent work
Reasonable prices
Polite and efficient
Highly recommended
Services
Locksmith Services
Our 24/7 locksmith services address emergency lockouts, lock replacements, and security upgrades across the Isle of Wight. We specialize in non-destructive entry techniques, ensuring minimal damage to doors and locks. With a stock of leading brands like Yale and Chubb, we resolve 99% of cases in a single visit. Our team provides transparent pricing, free surveys, and a 12-month guarantee on all parts, ensuring long-term security and customer satisfaction.
Glazier Repairs
Emergency glazing services for broken windows, doors, and shopfronts, available 24/7 across the Isle of Wight. We offer rapid boarding for temporary security and replace misted or shattered glass units within days. Our work adheres to safety regulations, with free estimates and no call-out fees. All replacements include a 12-month warranty, ensuring clarity and durability for residential and commercial properties.
UPVC Repairs
Comprehensive UPVC door and window repairs, including handle replacements, mechanism adjustments, and cat flap installations. We prioritize cost-effective fixes over full replacements, extending the lifespan of existing systems. Our team carries common parts for immediate repairs and sources specialized components within 48 hours. Services include free lubrication advice to prevent future issues, ensuring smooth operation and enhanced security.
People
Mark
Owner & Lead Locksmith
With over 20 years of experience, Mark leads our locksmith services, specializing in emergency entry and security upgrades. He ensures all work meets strict quality standards and prioritizes customer transparency.
Jake
Co-Owner & Glazier Specialist
Jake manages glazing and UPVC repairs, leveraging his expertise in glass replacement and boarding. He focuses on rapid, durable solutions for residential and commercial clients across the Isle of Wight.
Questions
What areas do you cover?
We serve all areas of the Isle of Wight, including Cowes, Ryde, Bembridge, Shanklin, Ventnor, and Newport, with 24/7 emergency coverage.
Are there call-out charges?
No, we offer free surveys and no call-out fees for all emergency and repair services.
Do you provide guarantees?
Yes, all replacement parts come with a 12-month guarantee, and workmanship is assured.
What payment methods do you accept?
We accept cash, credit/debit cards, and bank transfers for your convenience.
Can you replace locks after a lockout?
We prioritize non-destructive entry but recommend lock replacement if keys are lost for security reasons.
How quickly can you respond to emergencies?
Our average response time is 30–60 minutes, with priority given to vulnerable customers.
Reviews (5)
Deborah Paris
Nov 14, 2021
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Broken front door and a few messages later. The guys arrived when they said they would, were up front about the cost, got the job done quickly, very happy customer.
Steve Smith
Aug 05, 2021
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Mark was recommended to me by a neighbour after we moved into a property where one of the external doors was locked solid. Mark came out and got the door opened and left us able to use it while he ordered a replacement mechanism which he installed today. Throughout, his communication has been excellent as has his workmanship and his charges were very good. I would certainly use Mark's services again and would be happy recommending him to others.
Laura Attrill
Jan 20, 2021
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Positive:Professionalism
I was given advice, as i'd locked myself out, with keys in the lock on the inside! Luckily i got in using the advice given. Will definitely use this company if necessary in the future and will recommend to others. 1st impressions count
I was given advice, as i'd locked myself out, with keys in the lock on the inside! Luckily i got in using the advice given. Will definitely use this company if necessary in the future and will recommend to others. 1st impressions count
Kim West
Jan 03, 2019
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Called today, came out, my Yale lock had had its day, finished in a very small space of time. I am so impressed with the service and efficiency. Pricing was great and definitely recommend them to anyone who needs their locks doing. Thank you so much.
Nicholas Warren
Jun 08, 2018
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Very good service, Mark was quick in responding to my request for help. Also open and honest. Thank you
