Business Details
Emergency
services
Trusted Insurance Brokers in Dorking
Established as an independent Lloyd's broker, we provide tailored insurance solutions with a focus on market accessibility and client-centric service. Our dedicated claims team, comprising 10% of our workforce, ensures efficient resolution and support during critical times. With a commitment to risk mitigation, we offer expert advice and training to help businesses safeguard their future. Our approach combines industry expertise with a proactive strategy to address both emerging and traditional risks. By maintaining long-standing relationships with insurer partners, we deliver value-driven packages tailored to diverse client needs. Our team's extensive experience in claims handling and risk management spans decades, ensuring clients benefit from informed decision-making.We prioritise transparency and ethical practices, aligning our operations with global standards such as ISO principles. Through continuous investment in employee wellbeing and technological innovation, we enhance service delivery across personal and commercial sectors. Our regional offices provide localised support while maintaining national coverage, reflecting our dedication to accessibility. By integrating ESG principles into our core strategy, we ensure responsible business practices that benefit stakeholders and the environment.
Services
Business Insurance
Corporate Risk
SME Insurance
Marine Insurance
Personal Insurance
Professional Risks
Event Sector Insurance
Public Sector Insurance
Vehicle Dismantlers Insurance
Beach Hut Insurance
Highlights and features
- We are independent Lloyd's brokers with access to specialist markets
- Our dedicated claims team comprises 10% of our workforce
- We provide expert risk management training tailored to business needs
- We maintain long-standing relationships with major insurer partners
- Our team has decades of combined experience in insurance broking
Associations and certifications
- Financial Conduct Authority
Services
Business Insurance
Our business insurance solutions protect companies across sectors with tailored policies addressing property, liability, and operational risks. We offer specialist coverage for SMEs, corporate entities, and niche industries through our Lloyd's market access. Clients benefit from dedicated risk assessment and claims handling expertise.
Marine Insurance
Marine insurance services cover commercial shipping, small craft, and trade-related maritime activities. We provide comprehensive policies for hull damage, cargo loss, and liability risks, supported by industry specialists with deep sector knowledge. Our claims team handles complex maritime incidents efficiently.
Risk Management
Risk management services include tailored assessments, mitigation strategies, and training programs for businesses. We identify sector-specific threats and implement proactive measures to reduce exposure across property, liability, and professional indemnity areas. Continuous support ensures ongoing compliance and preparedness.
Claims Handling
Claims handling services feature a dedicated team available during office hours and emergency contacts for urgent cases. We coordinate with insurers to expedite resolutions while maintaining transparency throughout the process. Specialist expertise covers motor, property, and liability claims across personal and commercial sectors.
Personal Insurance
Personal insurance options protect individual assets including high-net-worth properties, beach huts, and specialist vehicles. We offer tailored policies with flexible terms through selected insurers, supported by expert advice on coverage requirements and risk prevention measures for private clients.
People
Andrew Day
Divisional Director
With over 35 years' experience in insurance claims, Andrew leads our national claims strategy. He previously managed claims teams at major insurers and regional brokers before joining James Hallam in 2019 to oversee our dedicated professionals.
Nathan Harvey
Regional Claims Manager
Nathan has 11 years' industry experience spanning liability, property, and professional indemnity claims. He manages teams across three offices while serving as Chartered Insurance Institute president for personal and professional development within the sector.
Vicky Hendry
Claims Manager Scotland
Vicky brings 25 years' expertise in commercial insurance claims across motor, casualty, and financial lines. Her career includes senior adjuster roles handling cross-jurisdictional cases before joining James Hallam to lead Scottish operations with a client-focused approach.
Jade Adams
Team Leader South West
Jade leads our South West claims team with extensive experience in commercial and private client cases. She focuses on delivering efficient solutions while maintaining strong relationships with insurers and clients across the region.
Questions
How do I report an insurance claim?
Contact our claims team during office hours at 0203 002 9840 or use our online contact form. For emergencies outside office hours, contact your insurer directly using details from your policy documents.
What insurance sectors do you specialise in?
We specialise in business, marine, personal, and professional risks insurance. Our expertise covers SMEs, corporate clients, vehicle dismantlers, and niche sectors like beach hut coverage through our Lloyd's market access.
Are you regulated by financial authorities?
Yes, we are authorised and regulated by the Financial Conduct Authority (FRN 134435). This ensures we meet strict standards for professionalism, financial stability, and client protection in our insurance broking services.
Do you offer risk management training?
Yes, we provide tailored risk management advice and training programmes designed to help businesses identify, assess, and mitigate sector-specific risks. Our services include best practice implementation and compliance support.
What emergency claims services are available?
Emergency claims contacts are available for major insurers through our out-of-hours service. Motor claims can be reported via Halo Assist at 0344 888 7282, with other insurer contacts listed in your policy documentation.
Reviews (1)
Harry Cobbold
Jun 01, 2019
Report
A fantastic team always on hand to walk you through any questions you might have - you can tell you're in good hands. Would highly reccomend.
