Business Details
11 Years
experience
Emergency
services
Your Trusted Insurance Partner in Torquay
Riviera Insurance was established in 2015 by Kevin Davies, initially specialising in taxi insurance before expanding into a comprehensive range of personal and business insurance products. Our team of over 25 advisors across four broker brands serves 6,300 policyholders annually, writing 6.5 million in premiums. We maintain a 5-star rating on Google and Facebook through our commitment to exceptional customer service and streamlined claims handling. As an FCA-authorised broker (FRN 786116), we work with leading UK insurers to offer exclusive schemes and rates, supported by ongoing in-house training and professional certifications from the Chartered Institute of Insurance.Our investment in technology includes a dedicated insurance app and online portal for document management and claims reporting. With a physical office on Union Street in Torquay and commercial team visits across the South West, we combine local accessibility with nationwide coverage. Our staff directly negotiate with underwriters to provide personalised service, supported by flexible payment plans and a 24-hour claims line. We actively support local charities including Torbay Holiday Helpers Network and maintain partnerships with I-Wonder for online quoting systems.
Services
Taxi Insurance
Home Insurance
Car Insurance
Minibus Insurance
GAP Insurance
Details
- Year established: 2015
Highlights and features
- 24-hour claims line for emergency support
- Personal service with no call centres
- Advisors with Chartered Institute of Insurance certifications
- Flexible instalment payment plans available
- Dedicated insurance app for document management
Associations and certifications
- Financial Conduct Authority (FCA FRN 786116)
- Financial Ombudsman Service (FOS)
What people say
Excellent customer service
Affordable and reliable
First class service
Competitive pricing
Knowledgeable advisors
Services
Taxi Insurance
Specialist taxi insurance tailored for private hire, minicab, and black cab operators. Our policies include comprehensive protection against third-party claims, vehicle damage, and public liability. We offer competitive rates through partnerships with leading insurers while maintaining personal service with experienced advisors who understand the unique risks of taxi operations. Our coverage extends to various vehicle types including electric and hybrid models.
Home Insurance
Comprehensive home insurance solutions for standard and non-standard properties including listed buildings, renovations, and unoccupied homes. We provide coverage for buildings, contents, and emergency assistance with flexible policy options. Our team handles complex cases like Airbnb insurance and HMO properties, offering tailored protection that meets specific needs while maintaining competitive pricing through our insurer partnerships.
Car Insurance
Personal car insurance options for standard drivers, convicted motorists, and classic car owners. Our policies include comprehensive coverage with optional extras like breakdown assistance and legal protection. We specialise in difficult-to-place cases including learner drivers and those with previous convictions, leveraging our broker network to secure competitive rates that balance affordability with adequate protection.
Minibus Insurance
Specialist minibus insurance for commercial operators, charities, and community organisations. Coverage includes passenger liability, vehicle damage, and third-party protection with flexible terms for occasional or regular use. Our advisors understand the specific requirements of minibus operators, providing policies that meet legal requirements while addressing unique operational risks through comprehensive risk assessment.
GAP Insurance
Guaranteed Asset Protection (GAP) insurance that covers the difference between motor insurance payouts and outstanding finance agreements. We offer competitive rates that often undercut manufacturer-provided policies while maintaining comprehensive coverage. Our GAP insurance specialists provide clear explanations of policy terms and work directly with finance providers to ensure appropriate protection for new and used vehicle purchases.
People
Kevin Davies
Founder
Established Riviera Insurance in 2015, initially specialising in taxi insurance before expanding into broader personal and business insurance markets. With extensive industry experience, he has grown the company to employ over 25 advisors across four broker brands while maintaining a strong focus on customer service and ethical business practices.
Richard
Taxi Insurance Advisor
Specialist taxi insurance advisor known for guiding clients through the process with clear explanations and competitive pricing. Recognised in customer reviews for polite, friendly service and ability to beat competitor quotes while maintaining comprehensive coverage options for various taxi operations.
Beth
Personal Lines Advisor
Personal lines insurance specialist providing online quote assistance and policy explanations. Praised in reviews for helpful telephone support during policy purchases, offering additional discounts beyond initial online quotes while maintaining clear communication about policy terms and conditions.
Tom
Commercial Insurance Advisor
Commercial insurance expert handling property and business insurance policies. Recognised for responsive service and competitive quotes, particularly in complex cases like freehold building insurance and property purchases requiring urgent coverage solutions with clear policy explanations.
Duncan
GAP Insurance Specialist
GAP insurance expert providing cost-effective alternatives to manufacturer-provided policies. Noted in customer reviews for significant savings compared to dealership quotes while maintaining equivalent coverage terms and clear policy explanations for new vehicle finance protection.
Questions
What types of insurance does Riviera Insurance offer?
We provide personal insurance (car, home, travel, GAP) and business insurance (taxi, minibus, commercial, liability) with specialist products for non-standard properties, HMOs, and vehicle fleets.
How quickly can I get an insurance quote?
Our online quoting system provides immediate estimates for most products, with full policy details available within one business day through our advisors.
Are your insurance advisors qualified?
Our team includes advisors with Chartered Institute of Insurance certifications, supported by ongoing professional development and specialist knowledge in niche insurance markets.
Can I manage my policy online?
Yes, our dedicated insurance app allows document uploads, policy management, and claims reporting with secure 24/7 access to your insurance information.
What areas do you cover?
We operate nationwide with physical offices in Torquay and South West visits, serving clients across the UK through our remote advisory services and digital platforms.
How do claims work with Riviera Insurance?
Our 24-hour claims line connects you directly with advisors who coordinate with insurers, supported by our app for easy document submission and claims tracking updates.
