Business Details
Your Trusted Mobility Solutions Provider
Established as a trusted mobility solutions provider, Essential Mobility has served communities in Barnstaple and Bideford for over a decade. Our dual-store network offers comprehensive access to wheelchairs, mobility scooters, stairlifts, and daily living aids, supported by an in-house service and repair facility. With expert guidance from our knowledgeable team, customers receive personalized recommendations tailored to individual mobility needs. Our commitment to quality extends through an extensive product range featuring innovative solutions like the eFOLDi Folding Scooter. Operating from purpose-equipped premises at Rolle Cottages and High Street locations, we combine local expertise with nationwide product standards.The management team, led by founder Dave Cartwright and store managers Lee Cartwright and Barry Poole, maintains hands-on involvement in daily operations. While our standard opening hours provide structured accessibility, emergency contact options ensure continuous support. This family-run business prioritizes customer satisfaction through practical demonstrations, home delivery services, and post-purchase technical support. Our transparent approach to product selection and after-sales care reflects deep understanding of mobility challenges across Devon and surrounding regions. Regular stock updates and service innovations demonstrate ongoing commitment to evolving customer requirements.
Services
Wheelchairs
Mobility Scooters
Stairlifts
Rise & Recline Chairs
Daily Living Aids
Service & Repair
Highlights and features
- We offer expert product selection with over 10 years' local experience
- Our in-house service facility ensures reliable after-sales support
- Knowledgeable team provides personalized mobility solutions
- Comprehensive product range meets diverse accessibility needs
- Dedicated home delivery and demonstration services available
Services
Mobility Scooters
We supply a comprehensive range of mobility scooters including the innovative eFOLDi Folding Scooter. Our expert team provides product demonstrations and tailored advice to ensure optimal mobility solutions. All purchases include access to our in-house service and repair facility for ongoing maintenance and technical support.
Wheelchair Provision
Our wheelchair selection includes manual and powered models suited to various mobility requirements. Customers receive expert fitting assistance and usage guidance from our experienced staff. We maintain stock of leading brands and offer home demonstration services for informed purchasing decisions.
Stairlift Installation
We offer stairlift solutions for both straight and curved staircases. Our service includes professional installation assessments and product demonstrations. Customers benefit from our technical expertise and after-sales support for long-term reliability and safety compliance.
Service & Repair
Our dedicated service facility handles maintenance and repairs for all mobility equipment. The experienced technicians provide prompt diagnostics and cost-effective solutions. We support both in-warranty and out-of-warranty products with transparent pricing and service guarantees.
Daily Living Aids
We stock a wide array of daily living aids to enhance home independence. Our selection includes bathing, dressing, and kitchen assistance devices. Staff provide practical demonstrations to help customers choose appropriate aids that integrate seamlessly with their existing mobility solutions.
People
Dave Cartwright
Managing Director
Founder of Essential Mobility with over 15 years' experience in the mobility industry. Actively involved in store operations and customer service delivery across both locations.
Lee Cartwright
Barnstaple Store Manager
Specialises in mobility product knowledge with particular expertise in scooter technology. Manages day-to-day operations at the Barnstaple store while providing technical advice to customers.
Barry Poole
Bideford Store Manager
Experienced mobility specialist overseeing Bideford branch operations. Provides expert product guidance and coordinates home demonstration services for customers across North Devon.
Questions
What mobility products do you stock?
We offer wheelchairs, mobility scooters, stairlifts, rise & recline chairs, and daily living aids. Our stock includes the eFOLDi Folding Scooter and leading brands across all product categories.
Do you provide after-sales support?
Yes, we have an in-house service and repair facility. Our technical team handles maintenance, diagnostics, and repairs for all mobility equipment purchased through us.
Can I test products before buying?
We offer in-store demonstrations and home trials for mobility scooters and wheelchairs. Our staff will bring equipment to your home for practical assessments.
What are your store locations?
We operate from two locations: 3 Rolle Cottages, Rolle Street, Barnstaple and 83 High Street, Bideford. Both stores have dedicated demonstration areas.
Do you offer delivery services?
Yes, we provide home delivery for all mobility products. Our team handles setup and safety checks to ensure your new equipment functions correctly in your living environment.
What are your opening hours?
Barnstaple store: Monday-Friday 9:30am-5pm, Saturday 9:30am-1pm. Bideford store: Monday-Friday 9:30am-5pm. Both closed Sundays and Bank Holidays.
Reviews (4)
Carole Surman
Aug 20, 2021
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I bought a lightweight scooter about 3 or 4 years ago. It wasn't very long before the seat covering came undone and looked a complete mess. Suffice to say it has still not been resolved. This particular problem is the fault of the manufacturer NOT Essential Mobility. However, broken promises and phone calls not returned are. It all took too long and I felt insufficient pressure had been put on the manufacturer to put it right. I asked for a new seat, after many calls and reminders I was told they would only supply a new seat cover which was impossible to fit. It is still not repaired and under
Peter Plimbley
Dec 08, 2020
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So pleased with my scooter,which David brought to my home a fair distance from Barnstaple,he took time to show me the controls and explained everything to me.I will be back when this one (hopefully not) when I need another scooter
Sandra Cocksedge
Jan 18, 2020
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Very helpful, hope they can fix ours before we go home .. but kind of them to lend us a temporary one..
Charlie Davidson
Jun 15, 2019
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My husband ruptured his Achilles in March, we contacted you and hired a Mobility Scooter at very favorable terms. Delivered and now collected by Baz at your Bideford shop who was so helpful and kind I feel I need to give him a massive thumbs up. It meant he was able to access town, shops and appointments even with 1:6 hills thank you Baz xx
