Business Details
27 Years
experience
Award-Winning Hearing Care Services in Wales
Hearing Aid Solutions is an independent, family-run hearing practice established over 20 years ago. Founded by Martyn Scott, our business has grown from a single clinic in Carmarthen to serving communities across South and West Wales. Our team of audiologists brings decades of combined experience, offering personalized care through services such as diagnostic hearing tests, advanced hearing aid fittings using Real Ear Measurements, and professional earwax removal. As an independent provider, we prioritize patient needs over manufacturer interests, ensuring unbiased recommendations and access to the largest range of hearing aid brands. Our commitment to excellence has earned us recognition as an award-winning practice, with a 5-star rating based on 176 reviews.We pride ourselves on continuity of care, allowing patients to build lasting relationships with their audiologists. Our bespoke approach extends to custom-made hearing protection and tinnitus management, supported by a dedicated team passionate about improving hearing health. Every service is delivered with transparency, no hidden fees, and a 60-day money-back guarantee on hearing aids. With clinics in Carmarthen, Cardiff, Haverfordwest, and Llanelli, we combine clinical expertise with compassionate care to help individuals reconnect with their world.
Services
Hearing Tests
Hearing Aids
Earwax Removal
Tinnitus Support
Custom Ear Protection
Home Visits
Hearing Aid Cleaning
Assistive Devices
Video Otoscopy
Bilingual Support
Details
- Year established: 1999
Highlights and features
- We offer independent, unbiased hearing aid recommendations
- Our audiologists have 50+ years combined clinical experience
- We use Real Ear Measurements for precision hearing aid fittings
- We provide continuity of care with dedicated audiologists
- We guarantee 60-day money-back on hearing aid purchases
Associations and certifications
- BSHAA
- AIHHP
What people say
Very professional service
First class service
Highly recommended
Exceptional professional service
Friendly and professional
Services
Hearing Tests
Our comprehensive hearing assessments include medical history review, video otoscopy, audiometry, and tympanometry. Conducted in soundproof booths by experienced audiologists, these tests identify hearing loss type, severity, and underlying causes. Patients receive detailed explanations of results and personalized recommendations for treatment options.
Hearing Aids
We offer independent selection from all major manufacturers, including ReSound, Phonak, and Oticon. Using Real Ear Measurements, we ensure precise programming tailored to individual hearing profiles. Our service includes unlimited aftercare, device adjustments, and a 60-day trial period with full transparency about technology options and pricing.
Earwax Removal
Professional microsuction, irrigation, and manual removal techniques safely eliminate earwax blockages. Procedures include pre- and post-treatment video otoscopy to visualize ear canal condition. First appointments cost 50 (one ear) or 70 (both ears), with follow-ups available at reduced rates if required for persistent blockages.
Tinnitus Support
Specialist-led management programs address individual tinnitus experiences through sound therapy, counseling, and hearing aid integration. Our tinnitus consultations (195) include diagnostic audiometry and personalized coping strategies developed by audiologists with specialist training in tinnitus management techniques.
Custom Ear Protection
Tailored moulding services create custom earplugs for noise protection in industrial, recreational, and sleep environments. Using impressions taken during clinic visits, we produce protection solutions that balance comfort and noise reduction effectiveness while maintaining sound quality for specific activities like music performance or shooting sports.
People
Martyn Scott
Founder / Director / Audiologist
Qualified hearing aid dispenser since 1993 with RAF background. Received four European Audiologist of the Year commendations. Fellow of BSHAA and past AIHHP Chairman with 25+ years clinical experience.
Michael Scott
Director / Audiologist
Joined family business after completing audiology degree at Aston University. Manages business operations while providing clinical services since 2018, combining business expertise with practical audiology experience.
Sarah Foster
Clinical Audiologist
16-year NHS audiology veteran specializing in tinnitus management. Member of British Tinnitus Association who develops personalized treatment plans combining sound therapy and counseling approaches.
Natasha Eckley
Assistant Audiologist
Qualified through The Hearing Lab and Starkey Laboratories. Provides earwax removal and diagnostic testing services, particularly skilled in Welsh-language patient communication across Carmarthen and Llanelli clinics.
Holly Rhys-Ellis
Audiologist
Recent MSc graduate in Nutrition with foundation degree in Hearing Aid Audiology. Focuses on lifestyle-hearing health connections while delivering clinical services at Llanelli clinic since 2022.
Questions
What hearing services do you offer?
We provide diagnostic hearing tests, hearing aid fittings, earwax removal, tinnitus management, custom ear protection, and home visits across South Wales clinics.
What are your business hours?
Monday-Thursday 9am-5pm, Friday 9am-4pm at Carmarthen head office. Other locations have similar weekday hours with some variation.
What payment options exist?
We accept card payments for all services priced transparently on our website. No financing options available but offer 60-day trial periods on hearing aids.
Do you provide home visits?
Yes, home visits available for hearing tests (£70) and earwax removal (£120) with service availability depending on location and scheduling constraints.
Reviews (6)
Trevor Coombs
Jan 23, 2022
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I've had ear wax removed at Hearing Aid Solutions (Carmarthen). The process is carried out by a suction method. The staff are friendly and efficient. I recommend this company and will definitely use them again.
Isabelle Ahern
Jan 08, 2022
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Thankyou Sarah at Hearing Aid solutions in Carmarthen for helping me with my blocked ears whilst staying at my Sons. Sarah was very friendly and put me at complete ease and had me sorted very quickly! I would recommend them highly.
Can'T. Spellit
Dec 14, 2021
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Having used Hearing Solutions for a number of years, I've always been very impressed by the professional yet personable and friendly service. Martyn and all the staff have put me at ease and have always quickly addressed my ear problems. Well done to all! Can't recommend highly enough. Best wishes from Carl Spillett
Simon Turner
Aug 23, 2021
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I have problems with my ears and wax build up , become so blocked that I am in pain in my ears , head and neck . I normally had them syringed at my doctors but they no longer offer the service . I am so pleased that I chose hearing aid solutions, i had micro suction treatment, it was fabulous, extremely quick , pain free and very effective. Tasha the lady that did my treatment was amazing , very patient, professional and a lovley person . I will definitely be going back there for treatment.
Ann Thomas
Aug 13, 2021
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I have now attended twice for wax removal in my ears and I would thoroughly recommend Hearing Aid Solutions, Carmarthen. The procedures are fully explained giving you complete confidence.
Cerys Hartland
Jul 28, 2021
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My dad visited Hearing Aid Solutions in Carmarthen and was really impressed with the service. The staff were lovely and he was totally happy after having his ear unblocked. First class!
