Business Details
39 Years
experience
Your Trusted Hearing Aid Specialists in Croydon
Established in 1987, Alex Mackay Hearing has been dedicated to transforming lives through advanced hearing solutions across South London and Surrey. Our team of Registered Hearing Aid Dispensers combines decades of clinical expertise with cutting-edge technology to deliver personalized care. We prioritise individual needs through comprehensive hearing assessments, bespoke fittings, and ongoing support, ensuring clients receive optimal auditory solutions tailored to their lifestyle.Our independence from single manufacturers guarantees unbiased recommendations, while our commitment to continuous professional development maintains our position at the forefront of audiological advancements. With a focus on accessibility, we offer home visits and clinic appointments, supported by a robust aftercare programme including repairs and telehealth consultations.
Services
Hearing Tests
Hearing Aids
Repairs & Servicing
Tinnitus Advice
Home Visits
Details
- Year established: 1987
Highlights and features
- We offer 35+ years of audiological expertise and continuous professional development
- Our home visit service ensures accessible care for all clients
- Independence from manufacturers guarantees unbiased technology recommendations
- We provide free comprehensive hearing assessments with no obligation
- Our aftercare programme includes free checkups and rapid repair services
Associations and certifications
- Registered Hearing Aid Dispensers (RHAD)
- Health and Care Professions Council (HCPC)
What people say
Excellent service
Personalised care
Life-changing results
Professional approach
Convenient home visits
Services
Hearing Tests
Our comprehensive hearing assessments include otoscopic examinations and puretone audiometry to accurately diagnose hearing loss. Conducted in-clinic or at home, these tests form the foundation for personalised treatment plans. Our specialists use advanced diagnostic equipment to identify specific auditory requirements, ensuring appropriate recommendations for hearing solutions.
Hearing Aids
We supply and fit the latest digital hearing aids from all major manufacturers, including wireless and rechargeable models. Our bespoke fitting process combines 3D ear modelling with software customisation to optimise sound quality. Clients benefit from free trial periods and ongoing adjustments to ensure long-term satisfaction with their auditory devices.
Repairs & Servicing
Our repair service handles most hearing aid makes with rapid turnaround times. Minor repairs are completed in-house while complex issues are coordinated with manufacturers. We provide loaner devices during repairs and regular maintenance checks to prolong equipment lifespan, ensuring uninterrupted auditory support for our clients.
Tinnitus Advice
We offer specialist guidance for managing tinnitus symptoms through sound therapy and hearing technology. Our approach combines auditory assessments with tailored treatment plans, including maskers and counselling. This comprehensive strategy helps clients reduce the impact of tinnitus on daily life and improve overall auditory well-being.
Home Visits
Our home visit service provides accessible hearing care for clients unable to attend clinics. Fully equipped for assessments, fittings, and maintenance, our specialists bring advanced audiological services directly to clients' residences. This personalised approach ensures continuity of care while accommodating individual mobility needs.
People
Lorna Mackay-Elliott
Hearing Healthcare Professional
With over 20 years' experience, Lorna provides tailored hearing solutions combining clinical expertise with compassionate care. Her background in paediatric nursing informs her patient-centred approach to auditory health.
Alex Mackay
Hearing Healthcare Advisor
A semi-retired audiology expert with decades of experience, Alex offers specialist advice on hearing instrument fitting and troubleshooting. His technical knowledge complements the practice's commitment to advanced auditory solutions.
Questions
Do you offer home visits for hearing assessments?
Yes, we provide comprehensive hearing assessments and fittings at clients' homes across South London and Surrey.
What hearing aid brands do you supply?
As independent specialists, we offer devices from all leading manufacturers including Phonak, Oticon, and Widex.
Can you repair hearing aids purchased elsewhere?
Yes, our repair service covers most makes of hearing aids regardless of original supplier.
Do you provide tinnitus management solutions?
Yes, we offer specialist tinnitus advice including sound therapy devices and personalised management strategies.
Is there a trial period for new hearing aids?
All hearing aids come with a free 30-day trial period including follow-up adjustments and support.
Are your practitioners qualified?
Our team includes Registered Hearing Aid Dispensers regulated by the Health and Care Professions Council.
