Business Details
Your Trusted Hearing Aid Provider in London
Richmond Hearing has been providing expert audiological services for over 30 years, founded by qualified audiologist Paul McKay. As an independent provider, we offer unbiased access to all hearing aid brands, ensuring tailored solutions for individual needs. Our team of HCPC-registered audiologists delivers comprehensive care, including free hearing tests, earwax removal, and home visits across the South East.We maintain membership with the British Society of Hearing Aid Audiologists, adhering to rigorous professional standards. With clinics in Richmond and Brighton, we combine decades of clinical expertise with a commitment to patient-centred care, offering 30-day trial periods and lifetime aftercare support.
Services
Hearing Tests
Hearing Aids
Earwax Removal
Home Visits
Remote Care
Highlights and features
- We offer 30+ years of independent audiological expertise
- Our team provides impartial access to all hearing aid brands
- We deliver home visits across the South East region
- We guarantee 30-day trial periods on all hearing aids
- Our audiologists maintain strict professional accreditations
Associations and certifications
- Health & Care Professions Council
- British Society Of Hearing Aid Audiologists
What people say
Expert care
Wide product range
Professional home visits
30-day trials
Qualified audiologists
Services
Hearing Tests
Our comprehensive hearing evaluations use pure tone audiometry to diagnose hearing loss types and severity. Qualified audiologists conduct detailed assessments in soundproof clinics or home environments, providing clear explanations of results and tailored recommendations. The 60-90 minute appointments include ear examinations and trial options for appropriate hearing solutions.
Hearing Aids
As an independent provider, we offer complete access to all major hearing aid brands and models. Our services include fitting invisible-in-canal devices, rechargeable systems, and CROS/BICROS solutions for single-sided deafness. Expert programming and remote care adjustments ensure optimal performance across various listening environments.
Earwax Removal
Certified audiologists perform safe microwax suction procedures in clinical settings or through home visits. Pre-treatment with olive oil softens wax for easier removal, while irrigation remains available for specific cases. The 20-minute sessions address impacted earwax causing hearing impairment or discomfort, with immediate post-procedure care advice provided.
Remote Care
Modern hearing aids enable remote programming through secure digital connections. This service allows real-time adjustments to device settings without requiring clinic visits, ensuring continuous optimisation of auditory performance. Patients receive immediate technical support and personalised configuration changes from qualified audiologists.
Home Visits
Our audiologists provide full diagnostic and fitting services at patients' residences across the South East. This includes comprehensive hearing assessments, hearing aid trials, and earwax removal procedures conducted in familiar environments. The service accommodates mobility challenges while maintaining clinical standards of care.
People
Paul McKay
Owner/Senior Audiologist
With over 30 years in audiology, Paul established Richmond Hearing to provide impartial hearing care. He operates two clinics and conducts weekly home visits, maintaining active clinical practice while overseeing service standards.
Questions
Do I need a hearing test?
If you experience conversation difficulties, previous hearing aid dissatisfaction, or family hearing history, book a test immediately for early diagnosis.
Is microwax suction safe?
Yes, our certified audiologists use low-pressure suction with pre-examination to ensure safe earwax removal.
Why choose independent providers?
Independence guarantees unbiased access to all hearing aid brands, ensuring optimal solutions without manufacturer restrictions.
Do you offer home visits?
We provide home services across the South East with audiologists visiting patients' residences for complete care.
What hearing aid warranties exist?
Manufacturers provide up to 5-year warranties covering repairs and maintenance for all purchased devices.
How does remote care work?
Secure digital connections enable real-time hearing aid adjustments without clinic visits, maintaining professional support standards.
Videos
Reviews (6)
Zoya I.
Nov 14, 2021
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Having gone through 2 other very biased audiologists, trying to sell us a certain hearing aid that wasn't suitable, we were very pleased to have come across Richmond Hearing. They are extremely professional, patient and kind. I would wholly recommend them to anyone who needed help regarding their hearing loss. A special thank you to Paul and Marie for their help.
Jim Berry
Sep 27, 2021
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I needed micro-suction to clear my right ear. I was booked in within two days had a very present visit and a complimentary hearing test after the procedure. Very professional and easy.
Juliana Taras
Jul 24, 2021
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Paul is an excellent audiologist and has looked after me with great care for some time. However, I shall not be using this shop again after my latest very unpleasant and upsetting experience; I am so sad to lose him. However I spoke to two women, one who answers the 0800 appointment number and the manager of the shop. Both, but the manager in particular, are so rude, condescending and patronising that I cancelled my approaching appointment and ended the conversation. It is a great pity that Paul has to lose customers( I am not the only one, as a friend of mine has left for the same reason and I
Ginny Carroll
Jan 23, 2021
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If you can get over what a rude, condescending and supercilious woman runs the reception, I am sure the service may be very good. We walked out before actually having gone in to our appointment when we saw her being patronising and talking over an elderly man with severe hearing issues.
Shuhrat Tv
Nov 21, 2020
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Had earwax removal, was told there nothing in my second ear Even tho In hospital earlier they told me there is a wax in both of them!?
Went to different doctor to clean it properly later and they confirmed there was a wax build up for a months
Went to different doctor to clean it properly later and they confirmed there was a wax build up for a months
M. Vd
Nov 20, 2019
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We have been trying to get a repair done to a hearing aid. Unfortunately not purchased through them, so we were not treated as a priority and actually told this by the audiologist! Appalling statement to make to a customer, regardless of whether the purchaser was made there! If you offer to take on the work you commit as a provider. After several visits and phone calls managed to get the earpiece replaced but the synchronisation with the working earpiece could not effectively be set. Complete incompetence. Went to Specsavers audiologists and got fantastic service. Will definitely NOT recommend
