Business Details
18 Years
experience
Emergency
services
Expert Residential Property Management Services
Established in 2008, Wildheart Residential Management is a family-run, colleague-owned business specialising in residential estate and portfolio management. With over 40 staff and nationwide coverage across England, we provide tailored property management solutions for residential management companies, freeholders, developers, and leaseholders. Our services encompass block and estate management, residential portfolio management, and receivership administration, supported by dedicated teams in finance, operations, and building safety. We prioritise direct communication, assigning each client a dedicated property manager to ensure personalised service without automated systems. Our expertise in managing over 500 blocks and 7,000 units is complemented by accreditations including FCA authorisation and adherence to building safety regulations.The leadership team, including founder Simon Halls and technical director James Capper, brings decades of sector-specific experience, particularly in higher-risk buildings and cladding remediation. We maintain transparency through in-house financial management and regular reporting, ensuring compliance with legal and service charge requirements. Our commitment to community-focused management is evident in 24/7 emergency response services and proactive maintenance strategies. Client testimonials highlight our responsiveness, technical proficiency, and ability to exceed industry standards through tailored solutions. With offices in Surrey and satellite locations nationwide, we combine local knowledge with national operational capacity to deliver consistent, high-quality service.
Services
Block Management
Estate Management
Portfolio Management
Receivership Services
Building Safety Compliance
Emergency Repairs
Financial Management
Tenant Relations
Property Inspections
Compliance Reporting
Details
- Year established: 2008
Highlights and features
- Family-run business with 16 years' experience in residential property management
- Nationwide coverage managing over 500 blocks and 7,000 units
- 24/7 emergency response service with in-house team availability
- Specialist building safety team led by industry-qualified professionals
- Dedicated property managers ensure personalised service for each client
Associations and certifications
- FCA-authorised
What people say
Highest professional standards
Responsive to needs
Proactive nature
Attention to detail
Personalised service
Services
Block Management
Wildheart provides comprehensive block and estate management services covering maintenance of common areas, financial oversight, and contractor coordination. Our dedicated property managers ensure compliance with legal requirements while maintaining safe, well-managed living environments. We handle routine inspections, emergency repairs, and service charge budgeting for residential developments.
Portfolio Management
Our portfolio management service includes tenant relations, rent collection, property inspections, and compliance management. We offer proactive maintenance strategies to protect capital investments while ensuring tenant satisfaction and minimal void periods through effective marketing and vetting processes.
Receivership Administration
Wildheart specialises in receivership services including property management during insolvency, tenant negotiations, and asset preservation. We provide financial oversight, operational management, and support through the complete receivership process while maximising asset value for stakeholders.
Building Safety Compliance
Led by our Technical Director, our building safety team ensures compliance with the Building Safety Act 2022. We manage cladding remediation projects, conduct safety assessments, and implement regulatory requirements for higher-risk residential buildings.
Emergency Repairs
Our emergency repair service operates 24 hours a day, seven days a week with UK-based staff handling urgent maintenance issues. We prioritise resident safety and property integrity through rapid response protocols for fire, structural, or utility emergencies.
People
Simon Halls
Founder and Managing Director
With property sector experience since 2008, Simon established Wildheart during the City Lofts Group administration. He specialises in receivership management and combines legal expertise with hands-on property management experience to lead client relations.
Tina Halls
Finance Director
Tina brings over 30 years' experience in property finance, including roles at housing associations and Toyota GB. She oversees financial operations, mentors accounts teams, and ensures accurate service charge accounting for complex developments.
Sophie Henwood
Operations Director
Starting as office junior in 2012, Sophie progressed to director through exceptional organisational skills. She manages HR, streamlines operations, and plays key roles in client accounts and receivership administration services.
Chris March
Property Director
A qualified Chartered Surveyor with 25+ years in property management, Chris oversees leasehold operations. He previously built one of the UK's largest managing agencies and provides expert tribunal management and compliance guidance.
James Capper
Technical Director
With 15 years in building management, James specialises in higher-risk buildings and cladding remediation. He leads building safety compliance initiatives and ensures regulatory adherence for complex developments nationwide.
Questions
What property management services do you offer?
We provide block and estate management, residential portfolio management, receivership administration, building safety compliance, and 24/7 emergency repair services.
How do you handle building safety regulations?
Our specialist team led by Technical Director James Capper ensures compliance with the Building Safety Act 2022 for higher-risk buildings.
Are you available for emergency repairs outside office hours?
Yes, our 24/7 emergency line connects you directly with our UK-based team for urgent maintenance issues.
How do you ensure financial transparency?
We provide regular financial reporting, service charge budgeting, and year-end accounts through our dedicated accounts team.
What areas do you cover?
We offer nationwide property management services across England with offices in Surrey and satellite locations.
How do you support leaseholders and freeholders?
We facilitate communication between all parties, manage service charge budgets, and ensure compliance with legal requirements.
