Business Details
25 Years
experience
Emergency
services
Your Trusted Property Management Partner in the UK
Established in 2001, we have dedicated ourselves to meeting the property needs of overseas clients long before it became a trend. Our UK and Hong Kong-based operations provide comprehensive lettings and management services across the UK, excluding Scotland. With over 24 years of experience, we combine extensive market knowledge with a proactive approach to rental income optimisation, ensuring minimal void periods and maximised returns. Our team, technically qualified and deeply committed to client satisfaction, prioritises transparency and efficiency, offering a single point of contact for landlords managing portfolios across 29 countries.As ARLA Propertymark members, we adhere to rigorous compliance standards, including client money protection and annual audits, while maintaining a network of vetted contractors and leveraging technology like Fixflo for real-time maintenance management. Our dedication to continuous staff development and tailored services ensures landlords receive expert guidance, competitive fees, and peace of mind in an ever-evolving property market.
Services
Property Management
Tenant Referencing
Maintenance Coordination
Portfolio Consolidation
Rental Valuation
Resale Guidance
Compliance Monitoring
Financial Reporting
Emergency Repairs
Contractor Network
Details
- Year established: 2001
Highlights and features
- We have over 24 years of experience in UK property management for overseas clients.
- Our ARLA Propertymark membership ensures compliance with the highest industry standards.
- We offer transparent fee structures with no hidden charges.
- Our 24/7 maintenance reporting system ensures prompt issue resolution.
- We provide a single point of contact for landlords managing UK portfolios from abroad.
Associations and certifications
- ARLA Propertymark
What people say
Prompt and efficient service
Exceptional lettings agency
Proactive communication
Excellent tenant management
Reliable maintenance support
Services
Property Management
Our comprehensive property management service ensures overseas landlords maintain control and visibility over their UK investments. We handle tenant communication, rent collection, compliance checks, and maintenance coordination, leveraging technology for real-time updates. With 24 years of market expertise, we optimise rental income while minimising void periods through proactive tenant retention strategies.
Tenant Referencing
We conduct thorough tenant background checks using Goodlord referencing, verifying identity, credit history, residency, and income affordability. This process ensures Right to Rent compliance and reduces financial risk for landlords. Our AI-driven system guarantees only qualified tenants proceed to tenancy agreements, maintaining property standards and rental stability.
Maintenance Coordination
Our Fixflo-powered maintenance system enables 24/7 issue reporting and real-time contractor coordination. Tenants submit faults online, triggering vetted contractor quotes and photographic evidence of completed work. Landlords approve repairs remotely while receiving progress updates, ensuring transparent, timely solutions that preserve property value and tenant satisfaction.
Portfolio Consolidation
Overseas landlords benefit from streamlined management of UK-wide portfolios through a single contact point. We provide consolidated financial reporting, standardised compliance procedures, and coordinated maintenance across multiple properties, reducing administrative burdens while maintaining individual property attention to detail and market responsiveness.
Rental Valuation
Our market analysis service determines optimal rental pricing based on current trends, property location, and condition. We advise landlords on strategic rent increases during renewals and implement proactive marketing during vacancies to maximise returns. Regular valuations ensure investments remain competitive and profitable in changing market conditions.
People
Natalie Tunnicliffe
Property Manager
Dedicated property manager with exceptional communication skills, providing prompt responses and proactive solutions for landlord and tenant concerns. Recognised for kindness and efficiency in property management.
Molly Brittle
Lettings Negotiator
Skilled lettings negotiator who successfully matches properties with tenants, praised for patience and effective communication between landlords and tenants during the letting process.
Questions
How do you protect landlord income?
We use ARLA Propertymark's Client Money Protection Scheme, segregating client funds and undergoing annual audits to ensure financial security and transparency.
What happens during maintenance emergencies?
Our 24-hour emergency service dispatches vetted contractors immediately, with landlords receiving real-time updates and photographic evidence of completed repairs.
How are tenant disputes resolved?
As ARLA members, we use The Property Ombudsman redress scheme for fair dispute resolution, ensuring impartial mediation for landlord and tenant conflicts.
Can I track property performance remotely?
Our Property Tracker system provides 24/7 access to financial statements, tenancy agreements, and maintenance records through a secure online portal.
How do you ensure tenant quality?
We use Goodlord's AI referencing system to verify tenant identity, creditworthiness, residency history, and income against Right to Rent requirements.
What fees apply for property management?
Our transparent fee structure charges 12% + VAT of rental income with no hidden charges, detailed in our downloadable fee schedule.
Reviews (4)
Harry N.
Jan 15, 2022
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Amazing service! I went through this company for my first ever move and they we're great. Iman was very kind and efficient and always kept me in the loop with everything. She made the process very simple and as stress free as possible. Thank you!
Amelia Panella
Dec 24, 2021
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Worst Lettings agency I have ever come across. AVOID AT ALL COSTS. Have left us with no hot water for over a month in freezing cold winter and no indication or timescale for when and how this will be dealt with. Calling and emailing we are met with the same response: this is being dealt with, and no update on when someone will take some action on the situation. To top it off they send us a bill to pay for the hot water which we dont even have access to. Absolute joke.
Morounshayo Oshodi
Dec 15, 2021
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If I could rate this with zero stars I would. I was shocked to see the high ratings but after a quick read I realized that they are all from landlords and that whoever is running the Tennant's side of things has a lot of work to do. One of the worst letting agents I have had the misfortune of signing with. For starters we were asked to sign 3 different (might have been 4 I've lost count) versions of the contract due to the disorganization of the team. No reasonable explanation was given. We have been accused of not paying rent when we have and they really do their best to ignore emails and phone
Ajay Gupta
Dec 11, 2021
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Very bad experience with Complete RPI Management company. We never recommend this company to anyone. RPI managed our property, and had so many issues during the term. One of our tenant stole furniture from our flat, and RPI didn't inform us at all and we as an owner end up paying for the furniture. Very bad communication, almost every month we had to chase for the rent and get forwarded to RPI accounts department. Please be very careful with RPI and letting your property managed by RPI.
