Business Details
19 Years
experience
Emergency
services
Trusted Plumbing & Heating Services in St Albans
Established in 2007 by Mark Smith and John Tabor, Baker Smith has grown into one of Hertfordshire's most respected plumbing and heating companies while maintaining a local, community-focused approach. Our team combines over 30 years of combined experience with Gas Safe registration and Which? Trusted Trader accreditation to deliver high-quality, reliable services. We prioritise transparency in pricing, 24/7 emergency availability, and customer-centric solutions for residential and commercial clients.Our commitment to excellence is reflected in our 5-star Google ratings and partnerships with organisations like John Lewis Home Solutions. We invest in continuous training for our engineers and support local and national charities, including the British Heart Foundation and Transitions U.K., demonstrating our dedication to both professional standards and community welfare.
Services
Boiler Servicing
Central Heating Installations
Emergency Plumbing
Gas Safety Certificates
Leak Detection
Bathroom Installations
Kitchen Plumbing
Power Flushing
Appliance Fitting
Underfloor Heating
Details
- Year established: 2007
Highlights and features
- We offer 24/7 emergency plumbing and heating services with rapid response times.
- Our engineers are Gas Safe registered with over 30 years of combined industry experience.
- We provide transparent pricing with no hidden costs or unexpected charges.
- We are Which? Trusted Traders accredited for quality and customer service standards.
- We guarantee punctuality and honour all quotes provided to our customers.
Associations and certifications
- Which? Trusted Traders
- Hertfordshire Trading Standards
- Gas Safe Register
What people say
Excellent service
Polite engineers
Prompt arrival
Transparent pricing
Reliable solutions
Services
Boiler Servicing
Regular boiler servicing ensures optimal performance and safety. Our Gas Safe engineers conduct comprehensive checks, identify potential issues, and perform necessary adjustments. This preventative maintenance extends boiler lifespan and maintains manufacturer warranties while improving energy efficiency for reduced utility bills.
Emergency Plumbing
We provide 24/7 rapid response for urgent plumbing issues like burst pipes and leaks. Our engineers carry common replacement parts and use advanced diagnostic tools to resolve problems efficiently. This service minimises property damage and restores functionality with minimal disruption to households and businesses.
Gas Safety Certificates
Our Gas Safe registered team conducts thorough inspections of gas appliances and pipework. We issue official CP12 certificates required for rental properties, ensuring compliance with safety regulations. The process includes detailed documentation and recommendations for any required remedial work.
Leak Detection
Using thermal imaging and acoustic listening devices, we precisely locate hidden water leaks. This non-invasive approach minimises property damage during repairs. Our engineers then implement permanent fixes while providing insurance-compliant documentation for claim purposes.
Central Heating Installations
We design and install energy-efficient central heating systems tailored to property requirements. Our services include boiler replacement, radiator upgrades, and underfloor heating solutions. All installations come with minimum 12-month labour guarantees and manufacturer warranties on components.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency call-out services for urgent plumbing issues like leaks, burst pipes, and heating failures.
Are your engineers Gas Safe registered?
All our gas engineers hold current Gas Safe registration for boiler and gas appliance work.
How quickly can you respond to emergencies?
We aim to dispatch engineers immediately with average response times under 2 hours for urgent cases.
Do you provide guarantees on work?
We offer minimum 12-month guarantees on all installation work and honour manufacturer warranties on parts.
Can you help with landlord gas safety certificates?
Yes, we conduct full gas safety inspections and issue official CP12 certificates for rental properties.
Do you work on weekends?
Our office operates Monday-Friday 8am-6pm, but emergency services are available 24/7 including weekends.
Reviews (5)
Susannah K.
Nov 28, 2021
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They came the same day, to deal with a leak into the kitchen from the bathroom. The engineer had to take off tiles from a makeshift bath panel to access the leak - he asked my permission and I had to agree but I was worried about how awful it would look afterwards. I need not have worried. After fixing the leak, he stuck the tiles back on and used some sealant to replace the grouting. If you look at the area you can see something has happened but it is much better than I had hoped. He was also a very pleasant young man and our dogs liked him too.
Ryan Forster
May 04, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Fantastic service as per usual. After our home emergency cover sent out a plumber who didn't have a single part, we found out we could source our own trades. Called on Sunday morning and within an hour the plumber was here and the pipe leak resolved. Day or night, Baker Smith are who you need!
Service:Pipe repair
Fantastic service as per usual. After our home emergency cover sent out a plumber who didn't have a single part, we found out we could source our own trades. Called on Sunday morning and within an hour the plumber was here and the pipe leak resolved. Day or night, Baker Smith are who you need!
Service:Pipe repair
Vignas Gunasegaran
Apr 20, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
I spoke to John on the phone who sent one of his team around to our flat. They arrived quickly in full PPE and managed to determine and fix the problem within 5 minutes. Great service and would highly recommend Baker Smith to anyone.
Services:Boiler repair,Shower repair
I spoke to John on the phone who sent one of his team around to our flat. They arrived quickly in full PPE and managed to determine and fix the problem within 5 minutes. Great service and would highly recommend Baker Smith to anyone.
Services:Boiler repair,Shower repair
Roastino Hemel Hempstead
Apr 01, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
This company is probably the best Britain can offer in professional plumbing service : swift, efficient & value for money. Roastino of Hemel
Hempstead first contracted them last Thursday and Saturday the work was done !! Just wish I found them earlier 15 years ago when we opened...
Service:Boiler installation
This company is probably the best Britain can offer in professional plumbing service : swift, efficient & value for money. Roastino of Hemel
Hempstead first contracted them last Thursday and Saturday the work was done !! Just wish I found them earlier 15 years ago when we opened...
Service:Boiler installation
Peter Crane
Jul 30, 2020
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I used this company for a boiler service and would highly recommend them. The appointment was quick and easy to arrange on the phone and a pricelist on the website gives the cost, so no hidden surprises. A friendly, efficient engineer worked on the boiler and explained, and fixed, what was causing an issue I had with low pressure in the boiler. All in a very good service and friendly staff.
