Business Details
Expert Property Surveys and Valuations in Epsom
Novello Chartered Surveyors Chartered Surveyors was founded to redefine the traditional role of surveyors in property transactions. With a focus on client-centric service, we utilise advanced technology to deliver detailed building surveys, valuations, and property consultancy services. Our team of RICS-qualified professionals prioritises personalised attention, working with only 3-4 clients weekly to ensure thoroughness and clarity.We adhere to strict RICS guidelines while offering direct access to surveyors, transparent communication, and ongoing advisory support. Our commitment to innovation, integrity, and excellence has established us as trusted partners in residential and commercial property matters across Surrey, London, and beyond.
Services
Building Surveys
Property Valuations
Leasehold Valuations
Party Wall Services
Commercial Surveys
Snagging Lists
Probate Valuations
Insurance Assessments
Lease Extensions
Asbestos Surveys
Highlights and features
- We limit client intake to 3-4 weekly for dedicated attention
- All surveyors are RICS qualified with specialist expertise
- We utilise advanced tools for comprehensive property assessments
- Direct access to your assigned surveyor throughout the process
- Recognised for exceptional client service by property professionals
Associations and certifications
- Royal Institution of Chartered Surveyors (RICS)
What people say
Detailed report
Efficient
Thorough and presented to a high standard
Delivered within 24 hours
Smooth process
Services
Building Surveys
Our detailed building surveys assess all accessible areas of residential and commercial properties. Using advanced tools, we identify structural issues, maintenance needs, and potential risks. The service includes a comprehensive report with actionable recommendations for buyers, sellers, or property owners seeking condition insights.
Property Valuations
RICS-compliant valuations provide accurate property worth assessments for transactions, tax purposes, or legal matters. We follow Redbook standards to ensure reliability for mortgage applications, probate, capital gains tax, and shared ownership staircasing across residential and commercial sectors.
Leasehold Valuations
Specialist valuations for leaseholders seeking extensions or collective enfranchisement. We calculate fair premiums under the Leasehold Reform Act 1993, advising both leaseholders and freeholders on negotiation strategies and legal compliance for residential properties.
Party Wall Services
Expert guidance on Party Wall Act 1996 compliance for property alterations. We prepare notices, schedules of condition, and awards to prevent disputes during loft conversions, extensions, or structural modifications, acting as impartial surveyors for adjoining or building owners.
Commercial Surveys
Comprehensive condition assessments for commercial premises including offices, retail spaces, and industrial sites. Services cover reinstatement cost assessments, asbestos surveys, and fire risk evaluations to support investment decisions and regulatory compliance.
People
Dean Merryman
Managing Director
AssocRICS qualified with extensive residential surveying experience. Leads strategic direction while maintaining hands-on client involvement. Specialises in complex property transactions and team development.
Simon Hubbard
Director of Surveying
AssocRICS surveyor managing operational standards. Focuses on technical excellence in building surveys and client service protocols across multiple office locations.
James Brook
Partner
FRICS qualified expert in residential valuations and leasehold matters. Provides specialist advice on property disputes and investment strategies for high-value assets.
Matt Hillarby
Head of Party Wall Surveying
Specialist in Party Wall Act compliance with expertise in dispute resolution. Manages complex boundary matters and structural alterations across London and Surrey.
Liberty Hart
Group Operations Director
Oversees day-to-day operations and client service delivery. Ensures efficient coordination between surveyors, clients, and external professionals across all service lines.
Questions
What types of property surveys do you offer?
We provide RICS Homebuyer Reports, full Building Surveys, and Snagging Lists for residential properties, plus commercial condition assessments and specialist surveys for asbestos or fire risks.
How quickly can you complete a survey?
Most residential surveys are conducted within 48 hours of booking, with reports delivered within 24-72 hours depending on complexity and property size.
Do you handle lease extension valuations?
Yes, we specialise in Leasehold Reform Act 1993 valuations for both leaseholders and freeholders, providing negotiation support and legal compliance advice.
Are your surveyors RICS qualified?
All residential surveyors hold AssocRICS, MRICS, or FRICS status. Commercial surveyors maintain equivalent professional accreditations with relevant industry bodies.
Can you assist with party wall disputes?
Our certified Party Wall Surveyors prepare legal notices, condition schedules, and awards to resolve disputes under the Party Wall Act 1996 across London and the Home Counties.
Reviews (6)
A. C.
Sep 18, 2021
Report
Detailed report arrived in a timely manner, helpful phone debrief and useful follow-up recommendations for contractors and specialists. Would use again.
Morven B.
May 03, 2021
Report
Excellent service! Great communication, very friendly & helpful throughout and the survey report provided was clear, informative & had exceptional detail. Our surveyor called to talk through the report too, which was a great help. Couldn't recommend this company more!
Shun Tamura
Apr 23, 2021
Report
I would highly recommend Novello for a building survey - I requested for a quote online and got immediate response, and a follow up email to highlight the details of what is included which I found very useful when comparing services. The office team were fantastic and went above and beyond to get me onto the earliest appointment available. The surveyor called on the day of the survey and gave me a very thorough run through of their findings as well as the report sent into my inbox the following morning. All in all very satisfied and huge thanks to the team!
Zoe Layzell
Mar 05, 2021
Report
We recently instructed Novello to do a Full Building Survey on a house we are purchasing. From the initial phone call through to the survey everyone I have spoken to has been friendly and incredibly helpful. Surveys are expensive but you get what you pay for and the service has been fantastic. Lewis called us straight after the survey was completed and went through everything with us over the phone and followed that up with the full written survey. I would highly recommend to anyone.
Dom Maskell
Oct 27, 2020
Report
Absolutely amazing surveyors - can't rate them highly enough. James discovered a major structural issue in a property within 30 minutes of the survey that I was considering purchasing, that the seller's surveyors and 3 mortgage surveyors hadn't spotted. James then followed up with me over call and email several times to help me through the next steps, understand a potential valuation and spoke to the estate agents directly to explain the issue. The whole team was fantastic and professional. Wouldn't go with anyone else in future.
Dean Murphy
Aug 21, 2020
Report
James carried out a building survey for me recently. Report very thorough and easy to understand and brought to my attention some issues that I had overlooked. The report allowed me to renegotiate the purchase price with the vendor and I was successful in bringing the purchase price down by 25k! I know some people baulk at the cost of a professional valuation, however this has always seemed a false economy to me. If you are purchasing a property then do the sensible thing and get yourself a decent valuation as it is worth every penny. Communication throughout was excellent and report produced
